Internal hard drive not recognized (Windows 7)
HellNoki
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RaphInfo Posted messages 44 Status Member -
RaphInfo Posted messages 44 Status Member -
Hello,
As the title suggests, I have a problem with a hard drive that is not detected; the issue being a bit complicated and quite lengthy, I suggest you arm yourself with all the patience you can muster n_n
To begin with, I had a 1TB hard drive (a Barracuda from Seagate), with my system and all my data thrown together, without partitions or anything. Everything was working wonderfully, until the drive started to have a permanent 100% utilization out of nowhere. I searched for hours, convinced the problem came from Windows, I performed dozens of operations, but nothing worked, until I made the mistake of launching a chkdsk. It ended up taking ~17 hours, and I could no longer boot from my drive after that... Great...
So, all fired up, I bought two new hard drives (an SSD for the system and a 1TB HDD (the same, give or take) for my data), I did a clean system install, no problems. I was able to find the 3 drives with the Start menu > Right-click on Computer > Manage, no worries. The troubles began when I tried to access the disk (which is clearly defective, I am now convinced it’s a hardware issue), I could access the first layer (just opening the file location at the root of the disk), the second (that is D:\users, since the goal is to recover my personal data), but when I tried to access my personal folder, Windows loaded ~95% of the bar (in green, above the folders) then froze. Nothing worked.
I then decided to choose a disk recovery software, I let it run literally for 9 hours for ~60% of the disk check before realizing that the software is free for detection, but charges (60 bucks!) to recover the data. I ragequit, more frustrated than ever, and went to bed.
The night indeed brought wisdom, and I found the solution: a simple cut and paste should do the trick, even if the recovery is only partial.
I turned on my PC the next day and SURPRISE! no way to find the drive in Windows.
Long story short, the disk is detected in the BIOS (under the delicate name of ST1000DM003-9YN162), I still cannot boot from it (I tried again out of caution), and I cannot find it in Windows (not even in Manage)...
I have a utility (Intel Rapid) that could allow me to see it, but... http://puu.sh/pxby2/c07e8efcfd.png
The defective hard drive is indeed connected via SATA (I have 6 ports), on the port marked 5 (and thus 4 for the software that counts from 0), and I cannot find it, even when changing the SATA port...
Does anyone have a solution other than going to a specialized store to try to retrieve the data? Thanks in advance!
My configuration, if it helps:
OS: Windows 7 64-bit SP 1
Processor: Intel Core i5 3570K
Motherboard: MSI Z77A-G43 (MS-7758) 1.0
Hard drives:
- Corsair Force LS SSD of 55.90 Go SATA III (System)
- Hard drive ST1000DM003-1SB10C of 931.51 Go SATA III (Data)
- Hard drive ST1000DM003-9YN162 of 931.51 Go SATA III (the defective drive)
Apparently, my drivers are up to date.
As the title suggests, I have a problem with a hard drive that is not detected; the issue being a bit complicated and quite lengthy, I suggest you arm yourself with all the patience you can muster n_n
To begin with, I had a 1TB hard drive (a Barracuda from Seagate), with my system and all my data thrown together, without partitions or anything. Everything was working wonderfully, until the drive started to have a permanent 100% utilization out of nowhere. I searched for hours, convinced the problem came from Windows, I performed dozens of operations, but nothing worked, until I made the mistake of launching a chkdsk. It ended up taking ~17 hours, and I could no longer boot from my drive after that... Great...
So, all fired up, I bought two new hard drives (an SSD for the system and a 1TB HDD (the same, give or take) for my data), I did a clean system install, no problems. I was able to find the 3 drives with the Start menu > Right-click on Computer > Manage, no worries. The troubles began when I tried to access the disk (which is clearly defective, I am now convinced it’s a hardware issue), I could access the first layer (just opening the file location at the root of the disk), the second (that is D:\users, since the goal is to recover my personal data), but when I tried to access my personal folder, Windows loaded ~95% of the bar (in green, above the folders) then froze. Nothing worked.
I then decided to choose a disk recovery software, I let it run literally for 9 hours for ~60% of the disk check before realizing that the software is free for detection, but charges (60 bucks!) to recover the data. I ragequit, more frustrated than ever, and went to bed.
The night indeed brought wisdom, and I found the solution: a simple cut and paste should do the trick, even if the recovery is only partial.
I turned on my PC the next day and SURPRISE! no way to find the drive in Windows.
Long story short, the disk is detected in the BIOS (under the delicate name of ST1000DM003-9YN162), I still cannot boot from it (I tried again out of caution), and I cannot find it in Windows (not even in Manage)...
I have a utility (Intel Rapid) that could allow me to see it, but... http://puu.sh/pxby2/c07e8efcfd.png
The defective hard drive is indeed connected via SATA (I have 6 ports), on the port marked 5 (and thus 4 for the software that counts from 0), and I cannot find it, even when changing the SATA port...
Does anyone have a solution other than going to a specialized store to try to retrieve the data? Thanks in advance!
My configuration, if it helps:
OS: Windows 7 64-bit SP 1
Processor: Intel Core i5 3570K
Motherboard: MSI Z77A-G43 (MS-7758) 1.0
Hard drives:
- Corsair Force LS SSD of 55.90 Go SATA III (System)
- Hard drive ST1000DM003-1SB10C of 931.51 Go SATA III (Data)
- Hard drive ST1000DM003-9YN162 of 931.51 Go SATA III (the defective drive)
Apparently, my drivers are up to date.
1 answer
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Hello,
The first thing I test for this type of situation:
Boot the PC with a live CD of Ubuntu, sometimes that’s enough to then do copy/paste.
If that doesn’t work
On Windows, try the recovery software Recuva (but if the HDD crashes before you’re done, it’s dead)...
An important point, does the HDD make any strange noises or not?
Then we take a much less orthodox approach, you put the HDD in a Zip bag.
Put it in the freezer for about 30 minutes, take it out (be careful of condensation) and try again (sometimes it works).
Less common, the PCB board might fail (the electronic board located under the HDD, eBay will save you to find a new one at a lower cost).
--
Doing research yourself before posting on CCM is the quickest solution!
I’m bad at French, but I own it!-
Hello,
Thank you for your reply! I don’t have time to try it right now, but booting from any live Linux CD seems like a good idea; I’ll test it tomorrow.
I thought about using Recuva to recover my files; I installed it and everything, but it doesn’t detect the disk either... I guess it must rely on Windows’ detection.
No unusual noise from the disk.
I didn't know about that; I'll try it as a last resort xD
That’s possible too.
In any case, I’ll try to boot from a live Linux CD tomorrow (I assume using a USB stick is valid too), that’s really not a bad idea. I’ll provide more feedback at that time o/ -
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