Printer connection issue Solved

Question

Hello,

Following a change of a computer tower, I have switched to Windows 7. I reinstalled my printer (HP ENVY 4504 using the software provided by the printer) but I still can't print a document even though the computer recognizes it, as it is possible to scan and save a document. I tried connecting it by USB as well as wirelessly, but nothing changes.

Awaiting your response, thank you.

judoka6 · Answer

Thank you for replying to me, Yes I have the CD with the printer drivers and it says that it is compatible with Windows 7. In addition, the printer is checked in Devices and Priners  Thanks again

billmaxime · Answer

re  i still can't print a document  what happens when you try to print 1 document?  do you have 1 error message?  @+  -- the radiation rate is higher at the employment center than at Chernobyl

billmaxime · Answer

your problem is strange, do this:

uninstall your printer (including the drivers)

then download the drivers from the HP site

the link >> https://support.hp.com/fr-fr/drivers/selfservice/HP-ENVY-4500-e-All-in-One-Printer-series/5304875/model/5368526

install the drivers and restart the PC

PS: the installation is done with the USB cable unplugged, you will plug it in when the installation asks you

if you have questions...

see you

--
the radiation rate is higher at the unemployment office than at Chernobyl

judoka6 · Answer

I just did everything you told me to do.   But the problem persists.   I still can't print ...

billmaxime · Answer

I have just done everything you told me to do.

But the problem persists.

I still can't print...

how do you go about printing?

see you later

--

the radiation rate is higher at the unemployment office than at Chernobyl

judoka6 · Answer

I press print for a document. It offers the default printer (HP ENVY 4504) and I click OK.

billmaxime · Answer

I press Print for a document. It suggests the default printer (HP ENVY 4504) and I click OK

The operation is completely normal/classic, and it doesn’t work?

See you later

--

the radiation rate is higher at Pôle Emploi than at Chernobyl

billmaxime · Answer

I still can’t print a document even though the computer recognizes it, since it’s possible to scan and save a document

your problem isn’t common, since the other options work

personally, I would perform a 1-reset of the printer to reset everything

@+

--

the radiation rate is higher at the employment center than at Chernobyl

judoka6 · Answer

how do we do it?

billmaxime · Answer

look at this page:  https://h30434.www3.hp.com  @+  -- the radiation level is higher at Pôle Emploi than at Chernobyl

judoka6 · Answer

I just performed a full reset of the printer, but I still can’t print.  Could the problem be coming from an internal component of the printer?  thanks again

billmaxime · Answer

ree  Could the problem be coming from an internal component of the printer?  it isn't impossible, but from afar like this, I couldn't tell you  also check the printer settings to make sure everything is properly “set”  see you later  -- the radiation dose is higher at the unemployment office than at Chernobyl

judoka6 · Answer

What should I check here?

billmaxime · Answer

you can leave it as configured, I have the same thing for my printer

you can run 1 print test, and take screenshots during the test

then post the screenshots here

thanks

see you

--

the radiation rate is higher at Pôle Emploi than at Chernobyl

billmaxime · Answer

I just ran a test on my PC, do this:

download HP Print and Scan Doctor for Windows to your desktop

https://support.hp.com/fr-fr/drivers/selfservice/HP-ENVY-4500-e-All-in-One-Printer-series/5304875/model/5368526

run it as administrator (right-click)

follow the procedure (choose print troubleshooting)

if you have questions...

see you soon

--

the radiation dose is higher at the job center than at Chernobyl

judoka6 · Answer

Hi  The print page launched by HP Print and Scan Doctor does not print. As a result, HP Print and Scan Doctor suggested printing an internal page it printed to verify whether the printer was working.  Sorry for the delay.

billmaxime · Answer

hi  HP Print and Scan Doctor suggested printing an internal page it printed to verify if the printer was working.  and the page doesn’t print or what?  see you  -- the radiation rate is higher at Pôle Emploi than at Chernobyl

billmaxime · Answer

re  yes it prints!   but the printer still doesn’t work when you want to print from the PC?  see you  -- the radiation dose is higher at Pôle emploi than at Chernobyl

billmaxime · Answer

re  Nothing happens. the document is pending then deleted. I have no error message.  does it still do the same thing as at the start?  see you later  -- the radiation level is higher at the employment center than at Chernobyl

billmaxime · Answer

try to make 1 copy from the printer, and tell me how it turns out

the radiation rate is higher at Pôle Emploi than at Chernobyl

billmaxime · Answer

verify this:

click on Windows+R

in the window that opens, type SERVICES.MSC then click OK

in the window that opens look to see if you have the same thing as on my

screenshot for the print spooler

looking forward to your response

@+

--
the radiation rate is higher at the employment center than at Chernobyl

judoka6 · Answer

Yes, I have the same thing!

billmaxime · Answer

re  Yes I have the same thing!   okay, tell me if your printer is connected via wifi or USB cable  see you  -- the radiation levels are higher at the employment agency than at Chernobyl

billmaxime · Answer

re  by USB cable.  ok, when you downloaded the printer driver from the HP site,  did you also download and install the firmware driver?  also check Windows Update in the Control Panel to see if you have any updates pending  looking forward to your reply  @+  -- the radiation rate is higher at unemployment offices than at Chernobyl

judoka6 · Answer

I downloaded and installed the driver "Firmware," and I just performed the updates in the Control Panel. I turned my computer off and on again. But I still can't print.

billmaxime · Answer

and I just updated the control panel  didn’t you get updates for the printer?  see you later  -- the radiation rate is higher at Pôle Emploi than at Chernobyl

judoka6 · Answer

no!

billmaxime · Answer

do another search for updates, and if there's no change, I don’t see how I can help you further regarding your issue

everything works, except printing from your PC

tell me if there’s any news after the update search

see you

--

the radiation level is higher at Pôle emploi than at Chernobyl

judoka6 · Answer

I just refreshed a search for updates, but nothing changed.

billmaxime · Answer

re

there, I’m stuck....

what OS were you using before (XP/Vista) when the printer worked?

has your problem appeared since you have W7?

see you

--
the radiation level is higher at employment center than at Chernobyl

billmaxime · Answer

re

vu que "l'impression" depuis l'ordi ne fonctionne pas avec le câble USB

et en wifi, mais que le reste fonctionne:

scanner/numériser

copie

je ne vois d'ou vient le soucis

PS: je vais encore regarder les pilotes pour XP, afin de voir s'il y a 1

différence avec les pilotes pour W7

je t'envoie 1 message après mes recherches

@+

--

le taux de radiation est plus élevé au pôle emploi qu'à Tchernobyl

billmaxime · Answer

there is no difference, it’s the same driver

is your W7 “official”? I think so, since the rest of the printer’s features don’t cause problems

look, I’m out of ideas regarding your problem

see you later

--
the radiation rate is higher at the unemployment agency than at Chernobyl

judoka6 · Answer

Well, too bad then...

Thanks again for the time you’ve spent on my problem.

I think I have to consider buying the new printer...

Have a great weekend and perhaps talk again later, you never know!!!

billmaxime · Answer

re

try again this:

unplug the printer from the mains and from the PC for 1 day

then, plug everything back in and try 1 print from your PC

tell me how it goes

see you

--

the radiation level is higher at Pôle Emploi than at Chernobyl

judoka6 · Answer

Hello,  After 10 days of rest for the printer, to my great surprise, it prints!!!  Thanks again for your help  Have a nice weekend!!!

billmaxime · Answer

hello  After 10 days of rest for the printer, to my great surprise, it prints !!!  nothing but happiness^^  remember to set your topic to resolved  https://www.commentcamarche.net/infos/25917-marquer-un-fil-de-discussion-comme-etant-resolu/  thank you  @+  -- the radiation rate is higher at the unemployment office than in Chernobyl

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