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Gigaset AS 405

Jackoud Posted messages 8 Status Member -  
 kensi -
Hello,
I have a GIGASET AS 405 that generates an unknown call when I make or receive a call.
What should I do to stop them?

Thank you for your reply.

10 answers

  1.
    poupougne13 Posted messages 43203 Registration date   Status Member Last intervention   11 050
     
    Hello...

    You mean that "unknown call" appears instead of the number or the name, or something else?

    Best regards,
    See you later

    --
    "Who wants to climb a mountain starts from the bottom!"
    Signed: "Gillette" a.k.a. "nobody"! ;) (°!°)
    0
  2. baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387
     
    Hello
    Check that you are not on "Permanent Secret" with Numéricable
    http://assistance.sfr.fr/nc/comment-activer-et-desactiver-le-secret-permanent.html 

     Very difficult to catch a black cat in a dark room.
                                 Especially when it's not there...
    0
    1. Jackoud Posted messages 8 Status Member
       
      Hello,

      I checked, I am not in permanent secret.
      0
  3. poupougne13 Posted messages 43203 Registration date   Status Member Last intervention   11 050
     
    send (I think) an unknown call.:

    I still don't get it: are you saying that an unknown call is made automatically, without you trying to call?!

    --
    "He who wants to climb a mountain starts from the bottom!"
    Signed: "Gillette" aka "nobody"! ;) (°!°)
    0
    1. Jackoud Posted messages 8 Status Member
       
      Exactly, when I make or receive a call, immediately afterwards, I receive an "unknown" call.
      I can't figure out where this problem is coming from.

      Thank you for your help.
      0
      1. poupougne13 Posted messages 43203 Registration date   Status Member Last intervention   11 050 > Jackoud Posted messages 8 Status Member
         
        But this unknown call, is it real, i.e. is someone speaking?
        0
      2. Jackoud > poupougne13 Posted messages 43203 Registration date   Status Member Last intervention  
         
        No, there's just an unknown call that shows up on the phone, there's never anyone there and you can't call back.
        1
  4. jackoud
     
    Thank you, I'm trying it out.

    See you soon.
    0
  6. poupougne13 Posted messages 43203 Registration date   Status Member Last intervention   11 050
     
    an unknown call : explain better, please, there are two of us who don't understand anything... and Baladur is VERY GOOD at this, that tells you something!
    Hello, neighbor!

    --
    "Who wants to climb a mountain starts from the bottom!"
    Signed: "Gillette" a.k.a. "nobody"! ;) (°!°)
    0
    1. Jackoud
       
      Sorry, but I'm having trouble explaining the phenomenon
      I'll try: I changed my SFR box for an SFR FIBER box, the generation before 4K.
      With my first box, I used the same phone as now, the GIGASET AS 405, and I had no problems.
      Since the box change, when I call or receive a call, there is a message that appears without a number and shows as unknown on the phone. I am not in secret mode and I don't have a withheld number.
      I questioned SFR, who do not seem to understand what is happening. So I am at an impasse
      I hope I was clearer.
      Thank you in advance for your responses.
      0
  7. poupougne13 Posted messages 43203 Registration date   Status Member Last intervention   11 050
     
    I hope I was clearer. : sorry, but for me... no! ;)

    I’m trying to tell you what I understand: you receive a call, you hang up and put the mobile back on the base, and then, without touching it again, you see "1 new call" on the mobile display... is that it?

    --
    "He who wants to climb a mountain starts from the bottom!"
    Signed: "Gillette" also known as "nobody"! ;) (°!°)
    0
  8. baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387
     
    My question in message 11 is still unanswered.
    https://forums.commentcamarche.net/forum/affich-33380540-gigaset-as-405#11
    If the phone is not ringing... and the screen shows a new call...
    It means there is a missed call in memory with no message.
    You need to open the call log and delete the recorded call(s).

    See the manual on page 9, paragraph "Opening the call log"
    http://gse.gigaset.com/fileadmin/legacy-assets/CustomerCare/Manuals/AS4x/A415_A415A_AS405_AS405A/A31008-M2501-F101-1-2X19_en_CH.pdf 
     Very hard to catch a black cat in a dark room.
                                  Especially when it's not there...
    0
  9. kensi
     
    Hello.

    I had the same issue.
    You need to deactivate the voicemail on the box.
    This unknown number is the voicemail calling to inform you that there is a new message.

    To deactivate it, check the Numericable website.

    Have a nice day.
    0
  10. Jackoud Posted messages 8 Status Member
     
    Hello poupougne 13

    No, the names and numbers are displayed correctly, my problem is that the phone or maybe the Numericable fiber box I just installed sends (I think) a call that shows up as unknown.
    What would be the solution to stop these calls?

    Thank you for your reply if you have one.
    -1
  11. baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387
     
    I'm receiving a call from "unknown". Is the phone ringing?
    Or is it just a display on the screen?

    -- 
     Very difficult to catch a black cat in a dark room.
                                 Especially when it's not there...
    -1