I'm receiving a Snapchat code without asking for it.
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R-Paris
Posted messages
2
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Membre
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pat -
pat -
Hello,
Since last night, I keep receiving a "Snapchat code" via SMS, even though I haven't requested anything and I don't have, and have never had, this app on my smartphone.
Tonight, I also received a "unknown" call which I answered: a robot voice recited this famous code to me.
I've received several dozen SMS messages, it's starting to annoy me!
Do you know how I can stop these messages?
I've blocked the "Snapchat" contact in my phone so it doesn't ring with each SMS, but I'd like a more official solution!
Thank you in advance for your responses! Best regards.
Since last night, I keep receiving a "Snapchat code" via SMS, even though I haven't requested anything and I don't have, and have never had, this app on my smartphone.
Tonight, I also received a "unknown" call which I answered: a robot voice recited this famous code to me.
I've received several dozen SMS messages, it's starting to annoy me!
Do you know how I can stop these messages?
I've blocked the "Snapchat" contact in my phone so it doesn't ring with each SMS, but I'd like a more official solution!
Thank you in advance for your responses! Best regards.
2 answers
Hello,
Yes, unfortunately, it sometimes happens that people dial the wrong number.
I searched for a way to contact Snapchat support, but I couldn't find one. :(
However, I found a form that you can use to send them feedback. Here it is:
https://support.snapchat.com/en-US/co/other-feedback
You can use it to describe your issue to them.
If you don't write in English, here’s an example of what you could send:
Field "Snapchat Username": put a fake username since you don't use Snapchat
Field Your Email: put your email address where they can send you a response
Field "Subject": put this as the subject "Account validation SMS"
Field "Please provide as much information as possible...": which asks to provide as much information as possible, write something like:
Hi,
I don't use Snapchat, however I received several SMS from you to activate an account which I never asked to create.
I think that someone has made a mistake entering wrong phone number (mine) on account creation. That's why I received those SMS.
My phone number is +33 6 XX XX XX XX
Please delete it from your database.
Best regards.
(Translation)
Bonjour/Salut,
Je n'utilise pas Snapchat, cependant, j'ai reçu plusieurs SMS de votre part pour activer un compte que je n'ai jamais demandé de créer.
Je pense que quelqu'un s'est trompé en entrant un numéro de téléphone erroné (le mien) à la création de compte. C'est pourquoi j'ai reçu ces SMS.
Mon numéro est +33 6 XX XX XX XX
Merci de le supprimer de votre base de données.
Cordialement.
I'm not very good at English, but I think it's quite understandable.
Furthermore, if you have a Snapchat account associated with this number, you’ll need to phrase the explanation differently :)
Regards,
moo!
Yes, unfortunately, it sometimes happens that people dial the wrong number.
I searched for a way to contact Snapchat support, but I couldn't find one. :(
However, I found a form that you can use to send them feedback. Here it is:
https://support.snapchat.com/en-US/co/other-feedback
You can use it to describe your issue to them.
If you don't write in English, here’s an example of what you could send:
Field "Snapchat Username": put a fake username since you don't use Snapchat
Field Your Email: put your email address where they can send you a response
Field "Subject": put this as the subject "Account validation SMS"
Field "Please provide as much information as possible...": which asks to provide as much information as possible, write something like:
Hi,
I don't use Snapchat, however I received several SMS from you to activate an account which I never asked to create.
I think that someone has made a mistake entering wrong phone number (mine) on account creation. That's why I received those SMS.
My phone number is +33 6 XX XX XX XX
Please delete it from your database.
Best regards.
(Translation)
Bonjour/Salut,
Je n'utilise pas Snapchat, cependant, j'ai reçu plusieurs SMS de votre part pour activer un compte que je n'ai jamais demandé de créer.
Je pense que quelqu'un s'est trompé en entrant un numéro de téléphone erroné (le mien) à la création de compte. C'est pourquoi j'ai reçu ces SMS.
Mon numéro est +33 6 XX XX XX XX
Merci de le supprimer de votre base de données.
Cordialement.
I'm not very good at English, but I think it's quite understandable.
Furthermore, if you have a Snapchat account associated with this number, you’ll need to phrase the explanation differently :)
Regards,
moo!
ti joh
Hi, I have a Snapchat code but the code is sent to a number where I no longer receive SMS. What should I do? Thanks in advance.
pat
thank you for your clear response. I hope to receive nothing further...