View original (French)

Canon MX320 scan button unresponsive.

djeg Posted messages 9 Status Member -  
baladur13 Posted messages 47398 Registration date   Status Moderator Last intervention   -
Hello,
I have a problem that started 2-3 days ago while everything was working fine before. The only new thing is the installation of the trial version of AUTOCAD Architecture.

On my Canon MX320, I can no longer scan a document just by pressing the scan button, then the color or black button. Nothing happens. I checked the scanning properties and in the events tab, I can no longer select a software to scan. It is checked to do nothing, and I can't select anything else. Next to start, it says: No application registered for this event.

I reinstalled the drivers and the MP Navigator software, but nothing works; I still cannot select my program.
However, when I launch MP Navigator and tell it to scan, there are no issues. I tried disabling my antivirus, but to no avail.

Now I am stuck, I need your help.
Thank you

Configuration: Windows 7 / Firefox 43.0

2 answers

  1.
    baladur13 Posted messages 47398 Registration date   Status Moderator Last intervention   14 411
     
    Hello,
    Your printer has probably lost its memory of where to store the scan
    See the excerpt from the online manual (highlighted in yellow)
    (Clickable image opens enlarged in a new tab)

    -- 
     Very difficult to catch a black cat in a dark room.
                                  Especially when it's not there...
    0
    1. djeg Posted messages 9 Status Member 3
       
      The message Waiting num. on PC is displayed correctly on the printer.
      0
  2. baladur13 Posted messages 47398 Registration date   Status Moderator Last intervention   14 411
     
    In MP Navigator Ex, click on Preferences and check that the Scanner Button Settings tab is like this


    Excerpt from the online help https://www.canon.fr/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mx_series/pixma_mx320.html?type=manuals&language=#disclaimer 

     Very hard to catch a black cat in a dark room.
                                  Especially when it isn't there...
    0
    1. djeg Posted messages 9 Status Member 3
       
      I had already checked, I have exactly that.

      I thought about something I had done during the night, but I'm not sure it could have had an impact. I had shared my printer with my laptop.
      Since then, the printer is no longer shared because I reinstalled everything.
      I don't know if this information can help you with my problem.
      0
      1. baladur13 Posted messages 47398 Registration date   Status Moderator Last intervention   14 411 > djeg Posted messages 9 Status Member
         
        I'm sorry...
        I think there is more of an interference between drivers and AutoCAD..
        However, how did you reinstall your printer drivers?
        Normally, the drivers are installed with the USB cable not connected; you connect it when prompted by the installation process.
        Did you remove the drivers before reinstalling them?
        0