The Firefox profile cannot be loaded

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Alexaaandre Posted messages 167 Status Member -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello,
When I try to start Mozilla, an error message appears, and Mozilla doesn't launch. I don't understand and I don't know what to do, so I kindly ask for your help..
Good evening

Configuration: Asus laptop

10 answers

  1. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Go to the control panel
    Folder options
    View tab
    Check --> show hidden files and folders
    Apply and OK.

    Then, Programs and Features
    Uninstall --> Mozilla Firefox
    Restart the pc.

    Go delete the mozilla folder in these 2 directories:
    --> C\users\your username\AppData\Roaming
    --> C\users\your username\AppData\Local

    Next, go to --> C\programs or program files (X86)
    Delete the folder --> Mozilla Firefox

    Delete the firefox shortcuts on the desktop.

    Reinstall Firefox.

    Human beings are at their best when things are at their worst.
    10
    1. Alexaaandre Posted messages 167 Status Member 5
       
      It's all good, thank you very much, you guys are great!
      0