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Color issue on the television screen

hedjack Posted messages 8 Status Membre -  
Support Philips Posted messages 2396 Status Membre -
Good evening

I bought a Mac Pro and I have a Philips 32FLP9604H television
I connected my Mac to the TV via an HDMI cable to watch a movie purchased on iTunes.
At first, everything worked very well, but after about fifteen minutes, the image on the TV screen changed and became fluorescent. The movie continued normally and the Mac screen remained intact. I then unplugged and re-plugged the cable and everything went back to normal. But this was short-lived and this situation repeats randomly non-stop. I updated the software of my television but nothing changes!
I contacted Apple and then Philips without success.
One says that my TV does not support this type of video and the other says there is a problem with the Mac.
I watched the same movie with the same cable on my TV but this time with my old PC and there were no issues, everything worked perfectly.
Has anyone encountered this problem before?
Any advice will be welcome
Thanks in advance

2 réponses

Réponse 1 / 2
Support Philips Posted messages 2396 Status Membre 554
 
Dear Customer,

We are sorry to hear that you're experiencing an issue with your connection.

Have you tried using a different cable / connecting to another port?

Looking forward to hearing from you,

Sincerely,

AB
Philips France Advisor
@PhilipsCare_FR
1