Alert to Bouygues Telecom customers!
Anonymous user
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Alain -
Alain -
Hello,
I just realized that fake emails are circulating, probably a phishing attempt. Let me explain:
I received in my inbox 2 emails in the name of Bouygues Telecom addressed not to my name but to a certain Joakeem Mona. One of the emails asks to settle the 187 euros pending as soon as possible, otherwise there is a risk of termination. My bills are up to date.
Of course, I noticed that the formatting was somewhat similar to Bouygues, at least it resembles it, but the appearance of the message compared to Bouygues is not identical.
I didn't click on it, be careful, spread the word and stay vigilant!
I have informed Bouygues and am awaiting their response, and I wanted to let you know.
Best regards.
I just realized that fake emails are circulating, probably a phishing attempt. Let me explain:
I received in my inbox 2 emails in the name of Bouygues Telecom addressed not to my name but to a certain Joakeem Mona. One of the emails asks to settle the 187 euros pending as soon as possible, otherwise there is a risk of termination. My bills are up to date.
Of course, I noticed that the formatting was somewhat similar to Bouygues, at least it resembles it, but the appearance of the message compared to Bouygues is not identical.
I didn't click on it, be careful, spread the word and stay vigilant!
I have informed Bouygues and am awaiting their response, and I wanted to let you know.
Best regards.
4 réponses
Thank you for the info :)
--
Asking costs only a moment of embarrassment. Not asking is to be embarrassed for a lifetime.
--
Asking costs only a moment of embarrassment. Not asking is to be embarrassed for a lifetime.
You're welcome Artyom, I'm waiting for the advisor's response, it's within 48 hours. The other downside is that I noticed that the other email has a mobile number starting with 06 while all my mobile numbers start with 07.
I've already been scammed over the phone, I didn't call the number. It must be premium rate and not in the mainland. I'll let you know Bouygues's response, that guy can run for it before I pay him the €187.
I've already been scammed over the phone, I didn't call the number. It must be premium rate and not in the mainland. I'll let you know Bouygues's response, that guy can run for it before I pay him the €187.
I give you some insights:
Customer number: 1.14374864
Dear Mr. MONA
We inform you that as of today, you owe the amount of €187.53 on your invoice for the month of April, including €16 for your mobile payment plan.
We invite you to quickly regularize your situation by settling this invoice by credit card 24/7:
> On bouyguestelecom.fr under the "My Account" section, then "View My Invoices".
> By calling 621 from your mobile (call free).
Without prompt payment on your part, we will be forced to limit the use of your line and if you are an Ideo customer, to also limit your Bbox services (Internet, TV, and phone).
Best regards.
Alain Angerame
Customer Relations Director
The scam responded in place of Bouygues Telecom even though I sent an email to customer service from my Bouygues Telecom account.
Here is the response I received, strange a message that says: ""Rest assured.." :
Re: Understanding my invoice
People
Bouygues Telecom Customer Service Today at 1:47 PM
Hello ******,
Rest assured, I will do everything I can to help you.
After a thorough analysis of your file, I see that for line 0658080872, you have an unpaid amount of €187.53 and to avoid the termination of your line and the loss of your number, I invite you to make a payment by credit card as soon as possible by clicking on this link https://www.mon-compte.bouyguestelecom.fr/cas/login?service=https%3A%2F%2Fwww.mon-compte.bouyguestelecom.fr%2Fecr%2Fprotected%2Fdispatch
You can also call a Customer Advisor from Monday to Saturday from 8 AM to 8 PM to regularize your situation by dialing:
- 614 from your mobile
- 1064 from a landline (local call rate)
Good to know: once your situation is regularized, your line will be restored within a maximum of 6 hours.
I recommend that you turn off and restart your phone.
Thank you for your trust and I remain at your disposal for any further information.
Sincerely,
Melina, Customer Advisor Bouygues Telecom
On 20/08/2015 18:35, *** ***** wrote:
> Id. Source: AACWEB
> Id Message: 144008850455068100
I did not call 614 or 1064 but 1061, I spoke to an advisor who told me that their site is reliable and that there may be a virus on the computer following an online purchase. I doubt it because my partner made purchases recently on Aliexpress.com, is that site reliable?
The advisor found it strange, a Mr. Mona and his number 0658080872 show up with Bouygues but it lands in my email inbox. He told me to send all these fraudulent emails to abuse@bbox.fr, which I did immediately, and that this service would send everything to the CNIL.
Maybe it could help, better to be vigilant these days, best regards.
Customer number: 1.14374864
Dear Mr. MONA
We inform you that as of today, you owe the amount of €187.53 on your invoice for the month of April, including €16 for your mobile payment plan.
We invite you to quickly regularize your situation by settling this invoice by credit card 24/7:
> On bouyguestelecom.fr under the "My Account" section, then "View My Invoices".
> By calling 621 from your mobile (call free).
Without prompt payment on your part, we will be forced to limit the use of your line and if you are an Ideo customer, to also limit your Bbox services (Internet, TV, and phone).
Best regards.
Alain Angerame
Customer Relations Director
The scam responded in place of Bouygues Telecom even though I sent an email to customer service from my Bouygues Telecom account.
Here is the response I received, strange a message that says: ""Rest assured.." :
Re: Understanding my invoice
People
Bouygues Telecom Customer Service Today at 1:47 PM
Hello ******,
Rest assured, I will do everything I can to help you.
After a thorough analysis of your file, I see that for line 0658080872, you have an unpaid amount of €187.53 and to avoid the termination of your line and the loss of your number, I invite you to make a payment by credit card as soon as possible by clicking on this link https://www.mon-compte.bouyguestelecom.fr/cas/login?service=https%3A%2F%2Fwww.mon-compte.bouyguestelecom.fr%2Fecr%2Fprotected%2Fdispatch
You can also call a Customer Advisor from Monday to Saturday from 8 AM to 8 PM to regularize your situation by dialing:
- 614 from your mobile
- 1064 from a landline (local call rate)
Good to know: once your situation is regularized, your line will be restored within a maximum of 6 hours.
I recommend that you turn off and restart your phone.
Thank you for your trust and I remain at your disposal for any further information.
Sincerely,
Melina, Customer Advisor Bouygues Telecom
On 20/08/2015 18:35, *** ***** wrote:
> Id. Source: AACWEB
> Id Message: 144008850455068100
I did not call 614 or 1064 but 1061, I spoke to an advisor who told me that their site is reliable and that there may be a virus on the computer following an online purchase. I doubt it because my partner made purchases recently on Aliexpress.com, is that site reliable?
The advisor found it strange, a Mr. Mona and his number 0658080872 show up with Bouygues but it lands in my email inbox. He told me to send all these fraudulent emails to abuse@bbox.fr, which I did immediately, and that this service would send everything to the CNIL.
Maybe it could help, better to be vigilant these days, best regards.
There is a middleman between Bouygues and the client, they are blocking me from accessing my Bouygues account, and on top of that, they are charging me more than the contract, that’s why I want to file a complaint.