Hello, my Philips TV 32PHH4309/88 has been showing "channel not installed" since yesterday. What should I do, please? Configuration: Windows 7 / Firefox 39.0

Chain not installed : CCM

Réponse 1 / 6

Support Philips Posted messages 2396 Status Membre 554

Dear Customer,

We are sorry to hear that you are experiencing a problem with your channels.

Have you tried reinstalling the channels by following the instructions on page 18 of the following manual?
https://download.p4c.philips.com/files/3/32phh4309_88/32phh4309_88_dfu_fra.pdf

Looking forward to hearing from you,

Best regards,

AB
Philips Advisor France
@PhilipsCare_FR

bella347

Good evening, I don't want to watch the channels but to find them because when I scan the channels, I can't find any, and I get the message "channels not installed"
so your page 18 is of no use to me.

Réponse 2 / 6

poupougne13 Posted messages 43203 Registration date Status Membre Last intervention 11 049

Good evening...

Is there one chain not installed or none working?

Best regards,
See you later

--
"Those who want to climb a mountain start from the bottom! "
Signed: "Gillette" aka "nobody"! ;) (°!°)

bella347

I'm sorry, but I was on vacation and I find your question! No channel is working and when I scan the channels there are none at all!!! Thanks for your help.

Réponse 3 / 6

poupougne13 Posted messages 43203 Registration date Status Membre Last intervention 11 049

How do you receive TV: antenna, satellite dish, box...?

--
"He who wishes to climb a mountain starts from the bottom!"
Signed: "Gillette" alias "nobody"! ;) (°!°)

bella347

Hello, I receive it through the antenna and on that side I've checked everything as well, even the connection on the roof!!!
I was planning to try to find another TV and set it up to see if it was coming from the antenna
I'll keep you posted, but I need to find another one.

Réponse 4 / 6

poupougne13 Posted messages 43203 Registration date Status Membre Last intervention 11 049

Or try this one with a neighbor....! ;)

--
"He who wants to climb a mountain starts from the bottom! "
Signed: "Gillette" a.k.a. "nobody" ! ;) (°!°)

bella347

great idea except my neighbors are like my TV: no connection!!! lol

bella347

No, I'm on an individual broadcast! I mean, they're not very nice!!! I have to say my response was open to interpretation!!! lol

Support Philips Posted messages 2396 Status Membre 554 > bella347

Dear Customer,

Have you made sure that your cables are properly connected?

Next, could you please check that your antenna is functioning correctly by trying the connection on another TV?

Looking forward to hearing from you,

Sincerely,

AB
Philips Customer Service FR

bella347

finalement I tried to connect another TV and it worked!!! So I concluded that there was a defect with my TV which is only 1 year old!!!! My seller took it back, confirmed the problem, and sent it to the repair service because it is under warranty!!!

Support Philips Posted messages 2396 Status Membre 554 > bella347

Dear Customer,

We are sorry to read that your TV is having a problem.

Please feel free to contact us if you would like information about your case.

Sincerely,

AB
Philips Customer Service FR

Réponse 5 / 6

poupougne13 Posted messages 43203 Registration date Status Membre Last intervention 11 049

Same antenna, them and you?!

--
"Who wants to climb a mountain starts from the bottom!"
Signed: "Gillette" aka "nobody"! ;) (°!°)

Réponse 6 / 6

poupougne13 Posted messages 43203 Registration date Status Membre Last intervention 11 049

I thought about it for a split second, but well... if you don't ask the question, there's no use counting on an answer! ;)
Are you indeed in DTV and not ATV when you sweep?

--
"He who wants to climb a mountain starts from the bottom!"
Signed: "Gillette" aka "nobody"! ;) (°!°)

bella347

Finally, I tried connecting another TV and it worked!!! So I concluded that there is a defect in my TV, which is only 1 year old!!!! My seller took it back, confirmed the problem, and sent it to the repair service because it's under warranty!!! Thank you for your invaluable help
but I was able to see that even if a TV turns on, it doesn't mean that it works.

lauriiie33 > bella347

I have the same TV and I've had it for a year, it often does this to me, but all you have to do is reinstall the channels or reset the TV :)

Chain not installed

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