Chain not installed

Solved

bella347 -
lauriiie33 - 15 Oct 2015 at 13:21

Hello, my Philips TV 32PHH4309/88 has been showing "channel not installed" since yesterday. What should I do, please?

Configuration: Windows 7 / Firefox 39.0

6 answers

Answer 1 / 6
Support Philips Posted messages 2396 Status Member 554

Dear Customer,

We are sorry to hear that you are experiencing a problem with your channels.

Have you tried reinstalling the channels by following the instructions on page 18 of the following manual?
https://download.p4c.philips.com/files/3/32phh4309_88/32phh4309_88_dfu_fra.pdf

Looking forward to hearing from you,

Best regards,

AB
Philips Advisor France
@PhilipsCare_FR
1
1. bella347
  
  Good evening, I don't want to watch the channels but to find them because when I scan the channels, I can't find any, and I get the message "channels not installed"
  so your page 18 is of no use to me.
  
  0
Answer 2 / 6
poupougne13 Posted messages 43203 Registration date Status Member Last intervention 11 050

Good evening...

Is there one chain not installed or none working?

Best regards,
See you later

--
"Those who want to climb a mountain start from the bottom! "
Signed: "Gillette" aka "nobody"! ;) (°!°)
0
1. bella347
  
  I'm sorry, but I was on vacation and I find your question! No channel is working and when I scan the channels there are none at all!!! Thanks for your help.
  
  0
Answer 3 / 6
poupougne13 Posted messages 43203 Registration date Status Member Last intervention 11 050

How do you receive TV: antenna, satellite dish, box...?

--
"He who wishes to climb a mountain starts from the bottom!"
Signed: "Gillette" alias "nobody"! ;) (°!°)
0
1. bella347
  
  Hello, I receive it through the antenna and on that side I've checked everything as well, even the connection on the roof!!!
  I was planning to try to find another TV and set it up to see if it was coming from the antenna
  I'll keep you posted, but I need to find another one.
  
  0
Answer 4 / 6
poupougne13 Posted messages 43203 Registration date Status Member Last intervention 11 050

Or try this one with a neighbor....! ;)

--
"He who wants to climb a mountain starts from the bottom! "
Signed: "Gillette" a.k.a. "nobody" ! ;) (°!°)
0
1. bella347
  
  great idea except my neighbors are like my TV: no connection!!! lol
  
  0
2. bella347
  
  No, I'm on an individual broadcast! I mean, they're not very nice!!! I have to say my response was open to interpretation!!! lol
  
  0
  1. Support Philips Posted messages 2396 Status Member 554 > bella347
    
    Dear Customer,
    
    Have you made sure that your cables are properly connected?
    
    Next, could you please check that your antenna is functioning correctly by trying the connection on another TV?
    
    Looking forward to hearing from you,
    
    Sincerely,
    
    AB
    Philips Customer Service FR
    
    0
3. bella347
  
  finalement I tried to connect another TV and it worked!!! So I concluded that there was a defect with my TV which is only 1 year old!!!! My seller took it back, confirmed the problem, and sent it to the repair service because it is under warranty!!!
  
  0
  1. Support Philips Posted messages 2396 Status Member 554 > bella347
    
    Dear Customer,
    
    We are sorry to read that your TV is having a problem.
    
    Please feel free to contact us if you would like information about your case.
    
    Sincerely,
    
    AB
    Philips Customer Service FR
    
    0
Answer 5 / 6
poupougne13 Posted messages 43203 Registration date Status Member Last intervention 11 050

Same antenna, them and you?!

--
"Who wants to climb a mountain starts from the bottom!"
Signed: "Gillette" aka "nobody"! ;) (°!°)
0
Answer 6 / 6
poupougne13 Posted messages 43203 Registration date Status Member Last intervention 11 050

I thought about it for a split second, but well... if you don't ask the question, there's no use counting on an answer! ;)
Are you indeed in DTV and not ATV when you sweep?

--
"He who wants to climb a mountain starts from the bottom!"
Signed: "Gillette" aka "nobody"! ;) (°!°)
0
1. bella347
  
  Finally, I tried connecting another TV and it worked!!! So I concluded that there is a defect in my TV, which is only 1 year old!!!! My seller took it back, confirmed the problem, and sent it to the repair service because it's under warranty!!! Thank you for your invaluable help
  but I was able to see that even if a TV turns on, it doesn't mean that it works.
  
  0
  1. lauriiie33 > bella347
    
    I have the same TV and I've had it for a year, it often does this to me, but all you have to do is reinstall the channels or reset the TV :)
    
    0

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