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Unable to extract embedded font PDF

melmel -  
 melmel -
Hello,

I use Google Forms & Sheets to collect data that we export every evening to PDF for bulk sending.
Until this week, everything worked fine. We printed the selection + the document title with PDF Creator and could open the document without any issues. However, since this week, upon opening the PDF, the following message appears: "Unable to extract the embedded font QNOGTT+NotoSansCJK-Regular-Identity-H. Some characters may not display correctly or may print incorrectly."
I've tried everything within my power, but I can't find this font and can't download it... HELP!

Do you have any explanation or suggestion to resolve this issue?

Thank you in advance

Configuration: Windows 7 / Chrome 44.0.2403.125

1 answer

  1.
    C-Claire Posted messages 4562 Registration date   Status Member Last intervention   2 250
     
    Hello,

    I don't use Google Form, but if the font cannot be extracted, it is likely protected by its creator or not fully embedded in the PDF.

    Could it be this font:
    https://www.google.com/get/noto/

    --
    C-Claire
    0
    1. melmel
       
      Hello,
      and thank you for your response. I downloaded and installed all the fonts called "noto sans cjk" from this site, and the problem still persists... The strange thing is that it was working until now!!
      0
    2. melmel
       
      When I open the pdf, the title of the document is gone, and this error message appears... Maybe the font has changed, but I can't find it... And I don't know how to substitute a font when exporting a pdf from a Google doc.
      0
      1. C-Claire Posted messages 4562 Registration date   Status Member Last intervention   2 250 > melmel
         
        The font substitution can be done with Adobe Acrobat Pro, but it's not guaranteed precisely because of this font that doesn't seem to be embedded.
        But we can do a test if you want to upload an example PDF file to https://www.cjoint.com/ and share the link here.

        C-Claire
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    3. melmel
       
      I sent my issue to Google.. Since they mentioned there were changes in 2015, maybe the font is part of it, and I found a way to work around the problem: it was the title that no longer appeared on my pdf, so I added lines and put the title of the table in the table and I can send it again...

      Thanks anyway for the time you took to respond to me!!
      0