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"Your PC ran into a problem"

Dgeynia Posted messages 10 Status Membre -  
Dgeynia Posted messages 10 Status Membre -
Hello,
I hope you can help me because I'm having a little trouble with my laptop...

So, my computer is showing a blue screen with a giant smiley and the message "Your PC ran into a problem and needs to restart," along with the error code: Kernel data inpage error. Then it shuts down and restarts. This has been happening for a few days and it's really annoying. I tried to fix the problem by finding a topic that explained where the error might be coming from, so I followed the instructions which said: "In Windows 8, open the Windows search and type ‘cmd’. Right-click on the command prompt and select ‘Run as administrator’. Provide administrator authentication. Type the command: CHKDSK C: /F /R"

So I did that, and I restarted. The problem is that it’s stuck at 11% and it’s been at least an hour!

So first, is this normal?

And then how do I cancel the operation? Because every time it stops "analyzing and repairing the drive," it restarts its analysis and gets stuck at 11%...

Thanks to anyone who takes the time to help me.
Sincerely

2 réponses

Réponse 1 / 2
phil2k Posted messages 10841 Registration date   Status Contributeur Last intervention   2 339
 
Hello

let it finish, even if it takes a long time.
It will remain "stuck" in the same place, but it should go quickly afterward...
The chkdsk will fix any potential errors...

--
"To heal something that doesn't work or makes too much noise, all you need to do is hit it with something that works better or makes more noise." The Shadoks
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Dgeynia Posted messages 10 Status Membre
 
The problem is that he can't do it, so he's putting something else instead (I have a photo but I don't know how to upload it from my phone).
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Dgeynia Posted messages 10 Status Membre
 
It interrupted the loading...
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phil2k Posted messages 10841 Registration date   Status Contributeur Last intervention   2 339
 
Start in safe mode, command prompt, and restart chkdsk.
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Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   24 711
 
For the hard drive, you can check with HD Tune: https://forum.malekal.com/viewtopic.php?t=44006&start=
see if there are any SMART error reports.

We would need a whocrashed report to identify the source of the crash.
Otherwise, we are a bit in the dark.
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Dgeynia Posted messages 10 Status Membre
 
So I don’t know how, but by pressing the F5 and F8 keys, my computer restarted normally (maybe related to safe mode but it’s strange I didn’t do anything else) so thank you! But after that, I think the message "your PC ran into a problem...." will reappear, but I will check with my family. Thanks anyway to those who helped me!
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