View original (French)

"Your PC ran into a problem"

Dgeynia Posted messages 10 Status Member -  
Dgeynia Posted messages 10 Status Member -
Hello,
I hope you can help me because I'm having a little trouble with my laptop...

So, my computer is showing a blue screen with a giant smiley and the message "Your PC ran into a problem and needs to restart," along with the error code: Kernel data inpage error. Then it shuts down and restarts. This has been happening for a few days and it's really annoying. I tried to fix the problem by finding a topic that explained where the error might be coming from, so I followed the instructions which said: "In Windows 8, open the Windows search and type ‘cmd’. Right-click on the command prompt and select ‘Run as administrator’. Provide administrator authentication. Type the command: CHKDSK C: /F /R"

So I did that, and I restarted. The problem is that it’s stuck at 11% and it’s been at least an hour!

So first, is this normal?

And then how do I cancel the operation? Because every time it stops "analyzing and repairing the drive," it restarts its analysis and gets stuck at 11%...

Thanks to anyone who takes the time to help me.
Sincerely

2 answers

  1.
    phil2k Posted messages 10841 Registration date   Status Contributor Last intervention   2 339
     
    Hello

    let it finish, even if it takes a long time.
    It will remain "stuck" in the same place, but it should go quickly afterward...
    The chkdsk will fix any potential errors...

    --
    "To heal something that doesn't work or makes too much noise, all you need to do is hit it with something that works better or makes more noise." The Shadoks
    19
    1. Dgeynia Posted messages 10 Status Member
       
      The problem is that he can't do it, so he's putting something else instead (I have a photo but I don't know how to upload it from my phone).
      0
    2. Dgeynia Posted messages 10 Status Member
       
      It interrupted the loading...
      0
    3. phil2k Posted messages 10841 Registration date   Status Contributor Last intervention   2 339
       
      Start in safe mode, command prompt, and restart chkdsk.
      0
    4. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
       
      For the hard drive, you can check with HD Tune: https://forum.malekal.com/viewtopic.php?t=44006&start=
      see if there are any SMART error reports.

      We would need a whocrashed report to identify the source of the crash.
      Otherwise, we are a bit in the dark.
      0
    5. Dgeynia Posted messages 10 Status Member
       
      So I don’t know how, but by pressing the F5 and F8 keys, my computer restarted normally (maybe related to safe mode but it’s strange I didn’t do anything else) so thank you! But after that, I think the message "your PC ran into a problem...." will reappear, but I will check with my family. Thanks anyway to those who helped me!
      0