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Office file opens locally but not on the network.

bidounet84 Posted messages 476 Status Member -  
bidounet84 Posted messages 476 Status Member -
Hello,

The computers in my company are networked, with shared files on a server.
I have one computer (a Windows 7 64-bit) that hasn't been able to open Office files from the network since I changed it.
However, if I copy the file locally, it opens.
From the network, it opens Excel and a blank page, as if I'm starting a new document.
This machine was purchased in multiple copies, and there are no issues for other users.
What could be the reason for this?

Best regards

Configuration: Windows 7 / Chrome 43.0.2357.81

4 answers

  1.
    phil2k Posted messages 10841 Registration date   Status Contributor Last intervention   2 339
     
    Hello

    How are these files opened on the network?
    By double-clicking on the file?
    Is access to the file done through a network drive, or through \\server\share\file?

    If you launch Excel, and go to File, Open and choose this file, does it open?

    --
    "To fix something that isn't working or makes too much noise, you just need to hit it with something that works better or makes more noise." The Shadoks
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  2. bidounet84 Posted messages 476 Status Member 88
     
    The user has access via a network drive that loads at startup.
    For example, Drive Y and the path is \\192.168.1.5\Folder\***
    From this drive, it does not work.

    However, I just tested that if I manually type the access path in the explorer and then choose a file, it opens.

    Similarly, I performed the requested test, which is to first open Excel.
    If I look for the file through the drive, it's not better.
    If I look for the file by manually typing its location address, it works.
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    1. phil2k Posted messages 10841 Registration date   Status Contributor Last intervention   2 339
       
      What are the file permissions via the network drive for the user?
      And via the UNC path?

      If you manually create a new network drive that points to the same location, does it do the same thing?
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  3. bidounet84 Posted messages 476 Status Member 88
     
    Where do we see UNC permissions? What does it mean?

    Yes, I tried to recreate the network drive manually, same issue.

    In my Active Directory, it has the same settings as other users in terms of loading network drives.
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    1. phil2k Posted messages 10841 Registration date   Status Contributor Last intervention   2 339
       
      UNC path

      permissions are set by right-clicking on the file, properties

      And is it only this PC that is affected?
      Or does it come from the user?
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  4. bidounet84 Posted messages 476 Status Member 88
     
    Regarding they are assigned to everyone on the files I am trying to open.

    On another user's profile it works.
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