Play Store and Gmail

Solved
selim2015 Posted messages 18 Status Member -  
selim2015 Posted messages 18 Status Member -
Hello,
I am a new Android user. And I am facing a problem:
as soon as I open the Play Store, it asks me to log in or sign up. I log in, and when I click on next after entering my email address and password, there is a message that says
"unable to connect
unable to establish a reliable connection with the server, it may be a temporary issue or you may not have data services with your Android device. If the problem persists, contact customer support." But before contacting customer support, I prefer to try myself first. I have already reset the phone, and it doesn't change anything.
It's the same with Gmail, but I tried to connect my Gmail in the email app, and there it works.
please help me

1 answer

Mem26 Posted messages 17 Status Member
 
We need to first know the model of your phone, and are you receiving all your emails on Gmail?
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selim2015 Posted messages 18 Status Member
 
I have a Samsung Galaxy S5 Mini
and I can't connect to Gmail, but I went into the Mail app and not Gmail, and there my Gmail address works and yes, I receive all my emails.
0
Mem26 Posted messages 17 Status Member
 
Well, that's a particular problem... especially if you've reset the phone to factory settings.
0