View original (French)

Dispute with SFR (return of box)

Lucie1313 -  
 Alain78520 -
Hello,

We moved on 25.08.2014, which is forcing us to stop our subscription (for 5 years) for our SFR box.
SFR is informing us that they will send us labels to return the box.

However, after days and days, no labels have arrived. After pestering SFR to send us the correct labels so we can return them to a relay service, still nothing, and shortly after, we receive a letter from a bailiff stating that we have kept the box and that we no longer want to return it. This is completely false. We are still waiting for the labels.

Is there anyone who can help us? Can you tell us what we could do?

4 answers

  1. Anonymous user
     
    Hello. First: when SFR tells you they have sent the labels, have you checked your email? And in the spam folder?
    - 2 / Why send the box to a relay point, when the return can be done in an SFR store present in a multitude of large shops?
    - 3 / Do you still have the box? Because according to your statements, this dates back to 25.08.2014.
    If you still have the box, SFR is within its rights! You will indeed have to pay all the costs incurred by the operator to cover their expenses.

    --
    2
    1. Lucie1313
       
      1 Yes, we have looked everywhere, and it is the customer service that informed us that it was done by mail and not at the agency.

      Yes, we still have it, very good. Thank you for this hopeful response...
      0
    2. Alain78520 > Angel
       

      SFR are real crooks, I'm fed up with the repeated outages lasting a month. I have canceled my contract and returned all the equipment in its original boxes, and SFR tells me that I'm missing a mini box worth €120, even though it was sent in its box and protected with bubble wrap.

      1