Unable to open certain sites (JAVA)

Solved
ELISE8000 Posted messages 12 Registration date   Status Membre Last intervention   -  
 titicris58 -

Hello,

Good evening
For the past two days, I have been unable to connect to a shopping website (Igraal, to be specific)
Regardless of the browser used (Internet Explorer or Google Chrome), I receive messages...indicating a connection problem. Strangely, I can browse other sites.
I encounter the same issue with my mobile device running Windows 8

I don't understand, I have installed JAVA to ensure I have the right updates and Adobe, but still nothing

Configuration: Windows 7 / Chrome 39.0.2171.95

Thank you in advance for your help

ELISE

1 answer

Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 692
 
Hi,

If you want help, you need to provide more information about the issues, like error messages or something like that.
Because right now it's too general, and it's impossible to determine the problem.

--
Like the angel you are, you laugh creating a lightness in my chest,
Your eyes they penetrate me,
(Your answer's always 'maybe')
That's when I got up and left
3
ELISE8000 Posted messages 12 Registration date   Status Member Last intervention  
 
When I connect to IGRAAL on Google, I get
Web Page Unreachable

RefreshHide details
The connection to fr.igraal.com has been interrupted.
Check your Internet connection
Check the cables and restart your router, modem or any other network device in use.
Allow Chrome to access the network in your firewall or antivirus settings
If it is already listed as an allowed program to access the network, try removing it from the list and then adding it back.
If you are using a proxy server...
Check your proxy settings or contact your network administrator to ensure the proxy server is working. If you don’t think you need to use a proxy server, do the following: Go to the Chrome menu > Settings > Show advanced settings... > Change proxy settings... > Network settings, then uncheck the option "Use a proxy server for your local network".
Error code: ERR_CONNECTION_RESET

On Internet Explorer

*Check that the web address https://fr.igraal.com/ is correct.
*Search for the page with your search engine.
*Refresh the page in a few minutes.



Troubleshoot connection issues

Knowing that I can access many sites without ever encountering this type of problem, I don’t understand.
0
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 692
 
Have you checked the advice given in your message regarding whether a proxy is configured on Chrome? But normally, if that's the case, no site should work.
Is it really only the igraal site that isn't working on Chrome?
0
titicris58
 
iGraal works very well on Google Chrome
sometimes the problem is easy to solve, you just need to go into the browser settings and clear all data settings, and it's back to normal....
kind regards
0