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Margin issue on HP Deskjet 2540

vct89 Posted messages 14 Registration date   Status Membre Last intervention   -  
 Anonymous user -
Hello,

I am asking for your help because I am having an issue with my HP printer regarding the margin! Indeed, when I want to print a document or an image (see the screenshot), my HP Deskjet 2540 creates a much larger margin on the right, which causes the document to be cut off!
At first, I thought it was a minimum margin issue, but since it can print with a really small margin on the left, it should normally do the same on the right?

However, the installation went smoothly, and the A4 format is indeed selected in the settings!

Can you help me?

Configuration: Windows 8 / Chrome 36.0.1985.143

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vct89 Posted messages 14 Registration date   Status Membre Last intervention  
 
Nobody can help me??
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Lucy
 
I am encountering the same issue with my HP Deskjet 2540 printer. The printer automatically adds margins to the documents I need to print, which causes part of the document to be cut off. This problem is often resolved by decreasing the scale to less than 100%, especially on PDF documents, but when I need to print an e-ticket, like now, and the print size must not be altered, it causes me a serious problem!

If anyone has a solution to this issue, please let us know.
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Lucy
 
Response from HP live support:
Your printer is designed to print with these predefined margins:
Horizontal (right/left) margins: 3.2mm
Top margin: 1.5mm
Bottom margin: 14.5mm
Unfortunately, there is nothing we can do except make adjustments to the document. I am shocked.
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Anonymous user > Lucy
 

It seems to me like a HP scam to waste paper!

Or maybe this bad factory setting is an error or a manufacturing defect that they don't want to admit, because it would cost them too much to recall all the printers of the same model for free to fix this problem, and then return them to the customer.

But wouldn't it be possible for HP to correct this through a downloadable new firmware release?

Personally, I wouldn't have bought this printer either if I had known about this issue in advance! Fortunately for me, I've already chosen a different brand, so I've never had this problem! ;)

There was a time when HP was synonymous with a serious brand, but now I'm starting to have serious doubts! Best regards. :)
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