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Slow channel switching

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greazon Posted messages 214 Status Member -  
greazon Posted messages 214 Status Member -
Hello,

When I change the channel, it is very slow.
It takes between 10 and 15 seconds between pressing the remote (new batteries) and the actual change.
Several resets of the BBox haven't changed anything.
Do you have any idea?
Thank you

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8 answers

  1.
    greazon Posted messages 214 Status Member 238
     
    Thank you for the response, Nadellen, but... how do we go about it?
    Testing line length? Attenuation rate? It's all Chinese to me...
    16
  2. nadellen Posted messages 11941 Registration date   Status Member Last intervention   7 353
     
    Hello
    update your channels by doing a search
    however, it is also possible that your bandwidth is a bit tight for the TV, you need to check this by testing your line length and especially the attenuation rate.
    4
  3. greazon Posted messages 214 Status Member 238
     
    re
    for channel search, apparently no problems. I receive normally. The problem arises only when switching channels, or when I press mute or when I increase/decrease the volume. There it takes between 10 and 15 seconds and it’s ... as long as a day without bread.
    I have taken the measurements but I’m not sure how to interpret them.
    Download speed: 13.34Mbps
    Upload speed: 0.81 Mbps
    Ping: 55ms
    4
  4. nadellen Posted messages 11941 Registration date   Status Member Last intervention   7 353
     
    re
    it seems good to receive the TV
    it might just be the TV tuner, tired
    on some Philips it's slow! but I don't know all the brands and models to tell you more
    2
  7. greazon Posted messages 214 Status Member 238
     
    re

    Oops! I really hope the TV tuner isn't worn out.
    The TV is a month old, just like the BBox. Installed since 04/29. It's all brand new.
    I'm in the city center with an ADSL2+ connection.

    No, I'm wondering if the proximity of:
    - a Hi-Fi system
    - Two wireless headphones UHF-VHF
    - speakers with built-in amplifier to enhance the TV's original sound

    doesn't create some interference.

    But if it does, then why does the remote work normally for 2 or 3 days and then degrade afterward?
    0
  8. nadellen Posted messages 11941 Registration date   Status Member Last intervention   7 353
     
    re
    sorry, I don’t know!
    still try to distance the other peripherals but I don’t believe it!
    maybe a problem with the identical or too close channel of the remote control to the channel of the hi-fi?
    but on some TVs, I repeat, it’s like that, the tuner is slow, it’s normal on those specific models, even if others are much faster and within the standard
    0
  9. greazon Posted messages 214 Status Member 238
     
    Well anyway, thank you for the answers.
    I'm going to contact customer service again, but I’m not expecting much....
    0