Freebox black and white Solved

Question

Hello,

I just received my Freebox HD V2. I plugged everything in nicely and it works more or less well.
I connected my Freebox to a Scart switch, which is connected to my TV, a PHILIPS 21PT5402.
Result: black and white image.

However, when I connect the Freebox directly to the TV, it works perfectly in color.

It seems that I can't make any PAL/SECAM adjustments on my TV, and I wonder where this problem comes from.
A small detail, I tried with a new Scart switch (new and electronic) for the same result as with the other.

Thank you for your advice or ideas

Configuration: Windows Vista Firefox 2.0.0.9

travis · Accepted Answer

I have a problem with my Freebox HD that I've had for only a month and it displays the image in black and white
since I got it. After various connection attempts (Scart, RCA, and S-video), nothing works; the problem persists
the same on another TV.

Davidou · Answer

A little bump ???? Thank you

Davidou · Answer

Well, I found it. It was indeed the case.
I bought a Philips PFG 612 case
basically what’s important, I think, is that the case has its own SCART output... on my old case, I had to connect a SCART myself to connect it to the TV... and I think that’s what’s messing up.
Secondly, you should definitely not get automatic cases... they don’t work well.

There you go, with this, it should work for everyone normally ;)

freeboxeur · Answer

Hi,
I also have the Freebox HD with the Freeplug since this morning and the same thing, the TV is in black and white, whereas I had it in color with the Freebox v4. I've tried everything in the display settings, without success.

Nekan · Answer

I also had the same problem.  I did what you suggested, Tony, and miraculously it works! :)  Thank you very much!

LM · Answer

A small piece of information for those who might come across this URL while looking for a solution to their color problem with the Freebox HD:

It seems that heat also causes these symptoms.
Without touching the cables, I lose color intermittently, eventually ending up with a black and white screen.
A pause of a few minutes, and I get the color back.
I made sure that the Freebox HD box is better ventilated (especially underneath), and for now, I haven't experienced any color loss...

Picou · Answer

Well, I've tried changing the SCART connector, but I either get nothing or the TV is in black and white.
My Freebox is an HD v5, and the unbundling has been partial for 15 days.
If anyone has a suggestion, I'm all ears!
Thank you.

fluffy · Answer

I had the same problem after the first day with the freebox HD (the latest one). I called the hotline and a consultant told me that it was a conflict with the SCART sockets. Let me explain: I have a DVD player connected to SCART 1 and my HD box connected to SCART 2. The first sends signals in PAL and the second in NTSC. In fact, the old tube TV cannot receive 2 signals in different formats at the same time. So I unplugged the SCART from the DVD player and it works. Good luck.

Filoukiller · Answer

I find myself here because I also had black and white problems with the latest Freebox (without the antennas). I first thought it was the cable, so I did a crossover test with a friend's cable; mine works at his place and his worked for half an hour at mine. I looked further on various forums until I read: put the Freebox on its side to release more heat, so I did that and, oh miracle, it works. In this position, there were no problems for 3 days. I switched it back to the normal position today; it's been 6 hours and no issues, really strange. Do you need to break in the HD box? Honestly, I who used to promote Free to those around me, I'm just noticing that a problem lingering for several versions hasn't been solved; is Free adopting Microsoft's method? Lol

Good luck to everyone who wants to reach the hotline and who will come across poor teleoperators who will just read the script in front of them...

kevdoudou · Answer

Hello,

Same problem with freebox HD but there's only that connected to my TV, only one SCART socket in use out of the three available... so it's not a problem with the DVD SCART or anything else?
Thank you.

noemieg55 · Answer

Hello,

I have the same problem; there is only one SCART connected to my TV: the one from the Freebox, but nothing works! I’ve tried unplugging and replugging, changing the SCART socket, but nothing works, my TV is still in black and white!! The sound, however, works perfectly… strange.. does anyone have a solution??
Thank you!!

ikonea · Answer

Hello,

The same issue happened to a friend of mine after a while, especially when it was hot.
The CRT TV was a bit old, but everything worked well with other devices plugged into the same SCART socket.
I checked the SCART connection between the Freebox and the TV:
I dismantled the SCART plug and to my surprise, I found a wire (blue) that was unsoldered => so I did a little soldering and it was working perfectly again.
I also took the opportunity to add a solder point to one of the connectors that was loose.

Regards

John

titelinou · Answer

Hello
my problem is somewhat similar to yours.
when I turn on my TV (which is connected to the free HD), the color gradually fades and I find myself after 5 minutes in black and white... but when I watch a DVD, I have color throughout my DVD (built-in player in the TV)... when I connect a DVD player to my TV with the SCART cable, I still have color...
do you have a solution...???

KamiMSama · Answer

Thank you giles128    It works perfectly for me too TOG1

KamiMSama · Answer

The Freebox HD often bugs because it is not well-ventilated, which is why it is often wise to invest in a not too expensive ventilation system like a laptop cooling pad.  There you go!

indomuc · Answer

Hello,

I also have the black and white issue
I have an old Toshiba TV and I am connected via plug (the problem is the same with ethernet)
I tried changing the outlet, plugging it in sideways, rebooting... and still in black and white and with mediocre quality on top of that
What should I do??

Toivane · Answer

hi Philips TV same problem peritel inversion and ok thanks ;)

dougue67 · Answer

I also have a problem with the Freebox. As soon as I turn it on, I get a black and white image. So I go to the display settings, change it to RGB, set it to video, and it works.

Schloupatski · Answer

Hello,
Same problem. Hours spent reading various forums on this subject with no result. On the Free support side, we gave up too... Problem solved by re-exploring the functions of the TV remote. A button "TV mode selection" that according to the manual is meant to disable teletext (nothing to do with the problem). I pressed it, "NICAM" appeared, and voila, the color is back!

bulou · Answer

+1 !!! I switched my two peritels and it works...

DocDoc · Answer

Same problem as everyone else: black and white display when it has been in color for several months. Knowing how useless Free's customer service is, I didn’t even call them. Google and boom: your fix, I do it and it's sorted out: 2 minutes flat!!! Less than the minimum expected waiting time if I had called Free...

Tony · Answer

I'm glad to have been able to help so many people, it really makes me happy, especially your messages...

For those who have 3 SCART connectors, try them all by unplugging all the other devices...

That being said, I don't have any SCART connectors anymore: LCD via HDMI, it looks awesome in HD!!

jof · Answer

same problem I have a plasma that is 4 years old, I tried all 3 SCART sockets, the S-Video and nothing works, it's still in black and white... I also tried with the second box that is in the living room and it's also in black and white  I swapped the cables, same thing  if anyone has an idea...

jof · Answer

I don't have an HDMI on the plasma :(

tamarin · Answer

Hi, I've had my Freebox for 3 days and it was working without any problems. A few minutes ago when I turned on the TV, it was in black and white. I came across this topic and I followed the steps mentioned in one of the posts:
- settings
- general information
- restart the Freebox HD
and there you go, my problem is solved!

Thanks for this valuable advice ;-)

Pilou44 · Answer

Hello, I occasionally had this problem with a black and white image and today I'm reading your message, I shifted the box by 12cm and the color came back I think it was due to overheating, I was placing it on the TNTSAT decoder ;) thank you for your help

Hector · Answer

Me too, same problem.

Sometimes it's not possible to invert the peritels.

You need to go to settings -> information (or settings, I can't remember) general -> restart the Freebox HD

And it works!

Thanks everyone

freelock · Answer

In fact, you just need to place the Freebox vertically (I had the same issue but not anymore).

melk · Answer

I canceled and returned the Freebox after a year of discussions, changing the box, the TV, the VCR, nothing worked. I've seen on forums that over 1500 people have had this nearly unresolved problem. I couldn't record shows or movies stored on the hard drive with my VCR. I subscribed to Extreme Thrills and couldn’t record anything, it turned black and white after 10 minutes sometimes 15, etc. Free has a serious hardware defect known to its services but cannot withdraw it due to its investments, so it drags on here and there and replaces the antenna boxes with their plugs, finding temporary intermediate solutions. I blocked the direct debits after a year and a half of repair attempts with them, then returned all their equipment and requested a refund for the subscriptions paid for nothing. They behave like the usual scammers from other problematic groups (Numerical, renamed "misericable.org," which had over 40,000 complaints, but since the CEO is a friend of Sarkozy, Mr. Besnier has never been sanctioned, etc. and I could go on. Thank you anyway, but my box was not designed to be vertical with 3 antennas and 3 antennas on each box, impossible... Best regards.

allen · Answer

Hello, I have a Hypson television, the same problem as you, as soon as I connect my Free TV, it only works in black and white, the sound is fine. The problem is I only have one SCART socket on this TV and I have tried all the other tips you mentioned. But nothing works, still in black and white. Can you help me?

elia_liopi · Answer

I've had the new Freebox since August 2011 (renewal requested in February 2011...) From the beginning, I had minor issues with the image being in black and white but nothing too troublesome; it only lasted a few seconds and occurred quite rarely. But since last night, the HD box asked me to do an update (which I did, no choice...) Since then, it's been a disaster!!! The image keeps switching from black and white to color every 5 minutes. It's infuriating! I really feel like I've been taken for a ride.

pascal29 · Answer

I have a Freebox v6, and by changing the position of the SCART socket, the color issue with the image is gone.

Freebox black and white

32 answers

Missing photo library

Tiktok limits suggestive content to 18+ users

Self-invoking js function

Unable to open xsl and xslx files

Copy from excel into google sheets

Invisible text boxes or word forms on pdf

Display issue in google

Use your holiday vouchers to pay tolls for free

Xiaomi redmi note 13 pro+ 5g disable ads?

Transfer data to a new pc