sfr outage after storm

Question

Hello, my SFR Neufbox shut down after the orange light.

Equipe-SFR · Accepted Answer

Hello Morphee,

To assist you, I invite you to consult the following link.
You will find what to do if your box or ADSL modem is no longer working after the storm. Here it is: http://assistance.sfr.fr/internet_box-nb6/depanner/reflexes-orages-box/fc-3297-12716

I hope this helps you.

--
The SFR Team

Bing_est_ton_ami · Answer

... well, you need to turn it back on if there’s power, and if it doesn’t turn back on, well, contact SFR to arrange for a box exchange. Didn’t you think of that?

brupala · Answer

But next time, remember to unplug the line and power supply if the storm is very close  you can unplug (remove the plug, not turn off) all electronic devices when there is a storm, it doesn’t take long and it can save you a lot of trouble. As for money, it should be fine, these lightning strikes are normally covered by your insurance.  -- and ... There you go!

Sfr outage after storm

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