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How to unlock an SFR mobile when you are no longer a customer?

André-Victor -  
Alex_HX8XF Posted messages 11 Registration date   Status Member Last intervention   -
Hello,

I have a mobile phone purchased from SFR several years ago. I still have the box and the contract.

I wasn't using it, but I need it again.
It asks me for an NCK (unlocking) code after inserting the SIL card and the PIN code (from another operator).
It's impossible to contact SFR when you're no longer a customer (neither by email nor by phone)
In the store, they told me to call 1023 (SFR customer service) and to provide the number 06 00 00 00 00. In fact, they were just messing with me because obviously this number gets rejected by the automated system.

However, the unlocking of a mobile sold by an operator must necessarily be done for free after 6 months. This mobile is several years old!

How can I force SFR to unlock this phone?

Thank you

Configuration: Windows XP / Chrome 33.0.1750.154

6 answers

  1.
    Alex_HX8XF Posted messages 11 Registration date   Status Member Last intervention   417
     
    Otherwise, you still have the "Chinese" option, but there you'll need to leave a small tip between €5 and €20 (depending on the countries and regions)...

    But if you want something for free, go to an SFR store when there's a crowd;
    Explain your issue to them (they'll tell you to call the number 1023, etc)...
    Tell them you can't manage it and ask if they can do it for you;
    They’ll tell you they can't...
    Then you start shouting!
    They will tell you not to raise your voice
    And you'll raise it even a little more saying this phrase:
    - "I need to make people hear that SFR are thieves!!!"
    And then they will say:
    - "We'll work it out, we'll do it for you..."

    And don't forget to say THANK YOU ^_^ (otherwise they won't be happy lol)

    Love is blind, but marriage opens the eyes...
    3
  2. Alex_HX8XF Posted messages 11 Registration date   Status Member Last intervention   417
     
    Hello,
    You can on the SFR website (usually)...

    --
    Love is blind but marriage opens the eyes...
    1
    1. André-Victor Posted messages 10 Status Member
       
      You can only access the site from a customer area... if you provide an SFR number!
      0
    2. André-Victor Posted messages 10 Status Member
       
      Hello,
      The SFR site rejects any calls (mobile or landline) coming from a non-SFR line!
      By making it impossible to unlock a mobile after the 6-month period, they are acting illegally, but they don’t care!
      0
  4. Pastabox
     
    Hello, if you know the number of an SFR line (of a friend or relative), you identify yourself with it, once you're on the line with customer service, you give your number of the canceled contract and ask for the unlocking of your old mobile.
    Best regards,
    0
    1. André-Victor Posted messages 10 Status Member
       
      Do you still need to have a friend who is an SFR customer!
      Thank you anyway;
      Best regards
      0
  6. Equipe-SFR Posted messages 1173 Registration date   Status Member Last intervention   418
     
    Hello André-Victor,

    Please note that for any request to unlock a mobile phone, and if the mobile is still tied to a SFR contract, the procedure can be initiated directly from our website by following this link: https://assistance.sfr.fr/tel-mobile/carte-sim/desimlocker-mobile-achete-sfr.html#sfrintid=GSA_sugg_liens

    If the mobile is no longer tied to a contract (for example, due to a cancellation), you will need to request it from Customer Service (1023 from a landline).
    Finally, any request for unlocking must be made by the original purchaser of the mobile.

    I hope I was able to provide you with the information?

    --
    The SFR Team
    0
    1. André-Victor Posted messages 10 Status Member
       
      Thank you, but 1023 rejects any call not coming from an SFR subscriber.
      0
  7. André-Victor Posted messages 10 Status Member
     
    Hello,

    Even from a landline (non-SFR), the robot at 1023 rejects the call.
    0