[ScanGear CS] Connection issue with scanner

Question

Problem with ScanGear CS...

Here is my problem that I can't seem to resolve.
Has anyone had the same kind of "failure" and found "the solution"?
Thanks in advance for helping me out of this mess!

With Win XP, I had a CanoScan 3200 F for two years that fully satisfied me.
Now, it has stopped working, giving me the messages indicated later.
After long hours of trying to find a workaround without success, and thinking it was ultimately

a hardware failure, I just went and purchased a CanoScan LIDE 60.
After uninstalling the old one, and installing the new one by strictly following the manual's instructions,

I am facing the same problem as with the old one, even after changing the USB port (you never know!)

With Word "Acquire text..." with Omnipage Pro 11:
"Direct OCR - Error"
"Unable to load the image: restart the process", then
Message from ScanGear CS:
"Unable to communicate with the scanner.
The cable may be disconnected.
Please perform the necessary checks.
The scanner driver will be closed."

With Paint Shop Pro 5:
Message from ScanGear CS:
"Scanner error
Please turn it off and follow the instructions in the manual.
The scanner driver will be closed. (Code: 201)"
Followed by the message:
"An error occurred while attempting to open the data source."

Where could this be coming from? And what should I do? I haven't found anything anywhere.

Configuration: Intel Celeron 4A, 2855 MHz Win XP Home Edition ScanScan LiDE 60

bernard · Accepted Answer

personally, I pulled the bobbin, under the scanner the latch: and that's what was blocking my TWAIN.

mo · Answer

Good evening everyone, I have exactly the same problem with the CanoScan 5000F
on Windows XP. I have already uninstalled and reinstalled it several times
I contacted Canon who told me to reinstall and change the cable, I did all that: nothing
I called them again and they told me to try connecting the scanner to another computer?.
Yet the scanner is recognized, the driver is properly installed
I uninstalled all camera and webcam programs
nothing works
thank you for helping me

FreddyP · Answer

I'm encountering the same problem... maybe a start of an answer here: https://forum.hardware.fr/hfr/HardwarePeripheriques/Scanner/solution-probleme-twain-sujet_13400_1.htm

zoomphotos · Answer

I have exactly the same problem with my Canon 4200F Scanner
I've tried uninstalling and reinstalling the Twain driver but nothing works, I keep getting the same error message.
I'm going to lose my mind and end up selling it and buying another one if this continues.

dominiqueas · Answer

I have the same problem  were you able to sort it out, because I'm also losing my mind  with my camon 4200F  Dominique

zoomphotos · Answer

Hello, I sold it and the guy hasn't contacted me back, so I conclude that everything works for him. I won't buy a Canon scanner again.

Coolthecat · Answer

Same ... whether on OSX or Vista it never works ...
I've alternately received:
"Unlock, disconnect, then reconnect the I/F cable.
The scanner driver will be closed."

or (on Vista only)

"Scanner Error
Turn it off and follow the instructions in the manual.
The scanner driver will be closed. (Code: 201)"

And the scanner is absolutely brand new.
Thank you Canon!
Never again ....

Coolthecat · Answer

He really is resourceful! I've also tried changing the cable but nothing...

scanner · Answer

Pas de problème de câble Le problème vient du chip VIA Tester le scanner avec d'autres cartes mères ou cartes USB Ça fonctionne L'erreur n'est pas dans le scanner

Benoît · Answer

I have the same problem as everyone else. Can someone translate this last message for me and propose a comprehensible solution? Thank you.

leonie42 · Answer

I'm not good with computers. I have a Canon MP180 all-in-one printer and scanner. The printer works well, but the scanner doesn't. I don't understand anything, please help me.

Padre Benoît · Answer

> I had a USB PCI card installed and everything is working now. 20 Canadian dollars in all the computer shops.

gavillette · Answer

I had that famous scan gear cs unlock, disconnect message...

I simply turned the scanner over and saw that there is a locking latch.

I unlocked it, reconnected the USB cable, and restarted the program and it works...

Cyril · Answer

For me, it was exactly the same problem as for the others. Under the scanner, I locked and then unlocked the scanner with the kind of switch, and the scanner started working! Phew!

abigail · Answer

I have the same problem, this message appears with my Canon Lide 500.
It makes the usual operating noise but it’s still not working.
For your information, I also have an iMac and a MacBook, and it doesn't work on those machines either. I deduce that the problem is with the scanner and not the computer.
I’ve locked, unlocked, reconnected; I’ve tried 3 different USB cables!
I’m out of ideas, if someone can help me...

dd · Answer

go to office 2007 word insert clip art image click on organize clips at the bottom right then on file add clip from a scanner personal insertion ok go to scangear then copy paste

gmdline · Answer

Hello,

I've been struggling with this thing for days and days... same issue as everyone else...
I change the USB cable and OH MIRACLE, EVERYTHING WORKS LIKE A CHARM...!!!!
I'm losing the little Latin I've learned so far.
You need to use the cable supplied with the Canon 5000F scanner... it's a shielded USB cable.

Have a nice day.

Tartine85 · Answer

Good evening everyone,

I have the same problem as all of you.
I tried unplugging, plugging back in, scanning, changing the USB, uninstalling the suite, then reinstalling, but it still doesn't work: Canoscan 5000F.

How did you manage to get it to work???

Thank you

AGENORDEBOUTE · Answer

I had the same problem and for months I searched for an explanation and a solution. I believe I found it: instead of plugging the scanner cable directly into a USB port on the PC, I connected it to the input of a 4-port USB hub with its own power supply. Since then, I haven't had any problems with the scanner.

Nadori · Answer

You just have to go to the Toolbox icon on the desktop: - right-click to choose properties - in the "Compatibility" tab, select Windows XP SP3 or SP2  click on Apply and OK!

[ScanGear CS] Connection issue with scanner

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