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Reset an ASUS x550c laptop to factory settings

Alexandra -  
 Angelica -
Hello,

I would like to reset my Asus x550c laptop to factory settings. I bought it at the end of August this year, and apparently I have quite a few viruses since I often watch movies via streaming. On my old Asus laptop, it was enough to press CTRL+ALT+F9 as soon as the Asus logo appears during startup. But that doesn't work on this one.

I also use AVG as antivirus, and I would like to know if there are better free antivirus options, or if this one is good.

As a student, most of my work is done on the computer. So I need to reset it very quickly.

Thank you!

Configuration: Windows 8 / Chrome 30.0.1599.101

6 answers

  1.
    tanteelise Posted messages 28212 Registration date   Status Contributor Last intervention   4 841
     
    Hello,

    start your PC by tapping the F9 key as soon as the PC boots up, and you will access the factory reset menu.

    Please note that all your personal data will be lost.

    Best regards

    --
    "The little I know, I owe to my ignorance" (Sacha Guitry)
    No responses will be available starting from 5-6 PM, thank you for your understanding :)
    2
    1. Alexandra
       
      I already gathered everything. I'm trying it right now. Thank you!
      0
    2. Alexandra
       
      Mh no, that doesn't work..
      0
    3. Angelica
       
      Thank you very much!
      0
  3. Alexa05 Posted messages 25 Status Member
     
    UP.
    0
  4. tanteelise Posted messages 28212 Registration date   Status Contributor Last intervention   4 841
     
    look here if it can help you:

    http://www.chantal11.com/2013/02/reinitialiser-windows-8/

    best regards

    --
    "The little I know, I owe it to my ignorance" (Sacha Guitry)
    No replies after 5-6 PM, thank you for your understanding :)
    0
    1. Alexa05 Posted messages 25 Status Member
       
      Thank you, that seems very good to me, it's a bit what my booklet tells me to do, but when it comes to clicking on restore/reset, I don't have any support (CD or hard drive with a backup)... so I'm forced to cancel.
      0
    2. tanteelise Posted messages 28212 Registration date   Status Contributor Last intervention   4 841
       
      Sorry, I don't know... :(
      0
    3. Alexa05 Posted messages 25 Status Member
       
      It's okay, thank you very much anyway!
      0
    4. tanteelise Posted messages 28212 Registration date   Status Contributor Last intervention   4 841
       
      I hope someone will come to your rescue. Good luck.
      0
    5. Alexa05 Posted messages 25 Status Member
       
      I should manage to get by one day! Thank you haha
      0
  6. rj35 Posted messages 978 Status Member 138
     
    I suppose you don't have a Windows 8 installation DVD?
    -1
    1. Alexandra
       
      Very good question... I'll check tonight when I get home, I think there was a CD with it.
      0
    2. Alexa05 Posted messages 25 Status Member
       
      Hello, no, no CD, but I have a small booklet. Everything works fine until "restore," where I'm asked for a CD or backup hard drive. Except that I didn't make a backup when I bought the computer, and there was no CD included.
      0
  7. rj35 Posted messages 978 Status Member 138
     
    The easiest way is to retrieve the installation DVD or to legally download the ISO from the Microsoft website.
    -1