View original (French)

Network card driver issue Packard Bell TE11HC

Solved/Closed
julyjm -  
Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   -
Hello,

I need your help,

I just received a Packard Bell computer model Easy Note TE11HC, and I reinstalled Windows 7 instead of Windows 8.

Since the reinstallation, I am unable to connect to the internet; it does not detect any network card!

I have reinstalled the network card drivers (taken from the Packard Bell support site and also tested on other sites), but I still have the yellow exclamation point in front of the network controller and Ethernet.

I attempted to connect with an Ethernet cable, same problem.

Do you have a solution to propose???

I am using Windows 7 (64)

Configuration: Windows 7 / Chrome 30.0.1599.69

5 answers

  1. julyjm
     
    Hello, I am providing you with the requested properties.

    PCI\VEN_168C&DEV_0032&SUBSYS_661711AD&REV_01.

    Thank you.
    7
    1. kaz94
       
      Thank you, you guys are awesome! :-)
      0
  2. Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 325
     
    Hello,

    In the Device Manager, right-click on "Network Controller", select "Properties" and then "Details".

    Click on the dropdown menu, select "Hardware IDs".

    Post the information (example: PCI\VEN_1969&DEV_1026&SUBSYS_82261043&REV_B0).

    Copy only the first line, that's enough.

    Do the same for "Ethernet Controller".
    4
  3. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 584
     
    Hello,
    Is this the DRIVER network that you tried to install?
    If not, you can try the one from this LINK for example.
    Talk soon
    The one that doesn't please upon arrival always pleases upon departure!
    Breton Proverb
    4
    1. julyjm
       
      Thank you so much, the second link worked!!!

      After an evening of stressing over it, you found the solution, thank you!
      0
    2. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 584
       
      No problem, you can also thank Destrio5 who asked you for the equipment identification number, that's where it all started!
      See you!
      0
    3. DreyMax
       

      Please URGENT the same problem here is the identification number: PCI\VEN_168C&DEV_0032&SUBSYS_661711AD&REV_01

      0
    4. Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 325
       
      @ DreyMax,

      Same identification number as julyjm, same driver.
      0
  4. Ben80100
     
    Hello, I have the same problem: I cannot connect with an Ethernet cable, there is an exclamation mark that appears.
    Here is my identification number:
    PCI\VEN_1969&DEV_1083&SUBSYS_05201025&REV_C0

    Thank you
    2
  6. amd64 Posted messages 5459 Status Member 550
     
    to try:

    in the control panel, device manager where there is: the yellow exclamation mark in front of network and ethernet controller

    right-click and DISABLE
    then right-click again and: ENABLE
    0