Packard Bell iMedia S2185 - Unrecognized Network Card Solved

Question

Hello,  After liquefying my eyes and brain on an indefinite number of topics regarding my problem, I’m coming for help because I can’t manage by just applying the suggestions found on other topics.  I have a Packard Bell iMedia S2185 running Windows 8.1 x64 - S/N: DTU80MF015424015301800 - that I restored using Windows’ recovery tool.    My problem is that the network card is not detected (issue already present before system restoration): I have tried installing a plethora of drivers but none detect it. I also tried my luck with utilities like "ma.config," but offline, it doesn’t work well. I also attempted with Aida64Extreme, but still nothing.  In the device manager, by displaying hidden devices (otherwise, no apparent network card), I see this in the network adapters tab:    - Microsoft ISATAP Adapter  Hardware ID: *ISATAP  - Microsoft Kernel Debug Network Adapter  Hardware ID: root\kdnic  - Realtek PCIe GBE Family Controller #2  Hardware ID:  PCI\VEN_10EC&DEV_8168&SUBSYS_08001025&REV_11  PCI\VEN_10EC&DEV_8168&SUBSYS_08001025  PCI\VEN_10EC&DEV_8168&CC_020000  PCI\VEN_10EC&DEV_8168&CC_0200  I understood that the problem comes from the Microsoft ISATAP Adapter (maybe a language issue?), so I found this:  https://fr.drvhub.net/devices/network/microsoft/isatap-adapter  Except that I have no idea how to use this archive... and Google doesn’t seem to be in a helpful mood. Finally, after installing everything and anything without really understanding what I was doing, I did a new system restore that I haven’t touched yet in order to ask the community with a "healthy" machine as a starting point and I stopped there, otherwise the beast might have made a one-way trip to the ground floor without taking the stairs.  If a kind soul has the patience and knowledge to help me (and does so ^^), I would be infinitely grateful. Otherwise, I will buy a new network card... but that’s not a glamorous solution.

kaneagle · Answer

Hello,  Device Manager Go to network adapters Right-click on --> Realtek PCIe .... Uninstall Check --> delete the device Uninstall  Windows + R Type --> control panel and OK Programs and Features Uninstall --> Realtek PCIe...., if present Restart the PC.  Try this driver --> Realtek Unzip it Run the setup.exe

Apuerio · Answer

Thank you Kaneagle,  I saw your other posts on a similar issue.  I just uninstalled the Realtek driver via the device manager and the program manager. No more driver, and Realtek PCIe ... no longer appears in the devices. After rebooting, I started the driver installation with the archive from your link. During installation, I receive this error message:    I don't know if Deep Sleep Mode is enabled (I don't understand what this message is about). I just unplugged/replugged the RJ45, nothing new. I confirmed the error message: installation completed successfully.  I reboot: still no connection, the driver is visible in the program manager and Realtek PCIe... has not reappeared in the device manager.

kaneagle · Answer

In the Device Manager Go to system devices Check if there are any device alerts.  If not, go to the BIOS and check if the LAN device is properly enabled.

Apuerio · Answer

No alerts in system peripherals.  In the BIOS, Onboard LAN Controller enabled Onboard LAN Option ROM disabled

kaneagle · Answer

Run a test: Disable the LAN device Save the change and restart. Return to the BIOS Re-enable it Save and restart.

Apuerio · Answer

It's done, nothing has changed. (I took a look at the device manager with the LAN device disabled: "Microsoft ISATAP Adapter" and "Microsoft Kernel Debug Network Adapter" still present when I display hidden devices; if that can help you...)  I wonder, just in case, how can I test the hardware?

kaneagle · Answer

Run an sfc: Press Windows + X Select --> Command Prompt (admin) Type --> sfc /scannow and hit enter  A system file check will take place.   -- Human beings are at their best when things are at their worst.

Apuerio · Answer

It's done: The Windows Resource Protection program found no integrity violations.

kaneagle · Answer

Repair Windows. Look at this --> Repair Windows 8    -- Human beings are at their best when things are at their worst.

Apuerio · Answer

It works, thank you very much.  I’ll do that tonight. Sorry for the late replies.

Apuerio · Answer

I'm struggling to find a working ISO of Windows 8.1 with Bing. I'm keeping my fingers crossed that my current download is good. I'll update you tomorrow.

Apuerio · Answer

Reinstalling Windows while keeping the files. Still no network access.  In the hidden devices, there is now this and only this:  Microsoft Kernel Debug Network adapter Instance path: ROOT\KDNIC\0000 Hardware IDs: root\kdnic Version: 6.3.9600.16384 Date: 21/6/2006  In the system devices, there is also this:  NDIS Virtual Network Adapter Enumerator Instance path: ROOT\NDISVIRTUALBUS\0000 Hardware IDs: root
disvirtualbus Version: 6.3.9600.16384  (In English for now. No matter how much I set French as the primary language in the language manager, Windows stays in English. Another problem for later)

kaneagle · Answer

Try a USB WiFi adapter.   -- Human beings are at their best when things are at their worst.

Apuerio · Answer

I have already tried. But I'm still stuck trying to find a corresponding driver... I will make another attempt.

kaneagle · Answer

Do you have the installation CD?  If not, please provide the hardware identification number of the device Check this --> Find a device's identification number Post the number in your next message.

Apuerio · Answer

Re hello,  In the end, the Packard Bell has been upgraded to Windows 10 Home and is completely updated (at least I think so), both the system and the various drivers. But there's still no sign of any network card (maybe it's dead? No idea how to check).  Unless you have other suggestions, kaneagle, I think I'm going to return this PC to its owner with a Wi-Fi dongle to get the job done.  I'm just wondering if I should mark this topic as "resolved" since it's not really the case.  EDIT: I just opened the PC (which I should have done from the start, if only for the dust...), and I realize at the same time different things:  - All the ports (audio, USB, Ethernet, VGA, etc.) are directly on the motherboard, with no daughter card except for a RAM stick, the CD drive, the hard drive, and the power supply. (first time I've opened a micro-PC)  - The two USB ports that are in the same block as the Ethernet port are not working either.

kaneagle · Answer

Some defective components. Motherboard?   -- Human beings are at their best when things are at their worst.

Apuerio · Answer

I guess you're right, that a block of completely dysfunctional dissimilar ports isn't (just) a driver issue.  I don't have the ability to check the circuits. So I'll stick with that. There are other available USB ports and the wifi key is doing its job. For a computer that came out of the attic just to open Word and Excel, it will be just fine.  In any case, a big thank you for your help and your patience.

Packard Bell iMedia S2185 - Unrecognized Network Card

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