My phone turns off by itself

Solved
guemilia Posted messages 14 Status Membre -  
 eminem -
Hello,

I have been the owner of a Samsung Wave 3 for 2 years now and have never had any problems until today. For some time now, while I am not using it any more than usual, it turns off by itself and does not restart. When I restart it while plugging in the charger, it indicates 0% battery even though before it turned off it was charged to 80%. In these cases, I charge it for 5 minutes then unplug it and the battery continues to charge on its own.

I wanted to know what I should do, replace the battery or completely change the phone?

Thank you in advance.

3 réponses

le druide Posted messages 40644 Registration date   Status Contributeur Last intervention   6 616
 
Hi,

if your phone starts when it is plugged into the mains, it’s your battery that’s dead. If that’s not the case, it could be a software issue:
  • Check which apps are consuming the most;
  • Try uninstalling the latest installed apps;
  • Try doing a factory reset to restore the phone to its original settings.


the druid without the potion.
48