Unable to "close" Mozilla Firefox
Solved
pfgbel
Posted messages
9
Registration date
Status
Membre
Last intervention
-
Anonymous user -
Anonymous user -
Hello,
Configuration: Windows XP / Internet Explorer 8.0
For some time now, I have been unable to "close" Firefox 18.0.1
It appears to close when I quit, but it actually isn't because when I launch it again, a message appears indicating that Firefox is already running...
The task manager (Ctrl+Alt+Del) indeed shows in the "processes" tab that the software is still running!
Restarting Firefox therefore requires me to first terminate it from the "processes" list each time!
Any idea on how to fix this increasingly annoying issue?
Thank you in advance!
Configuration: Windows XP / Internet Explorer 8.0
For some time now, I have been unable to "close" Firefox 18.0.1
It appears to close when I quit, but it actually isn't because when I launch it again, a message appears indicating that Firefox is already running...
The task manager (Ctrl+Alt+Del) indeed shows in the "processes" tab that the software is still running!
Restarting Firefox therefore requires me to first terminate it from the "processes" list each time!
Any idea on how to fix this increasingly annoying issue?
Thank you in advance!
10 réponses
Thank you!
I close it with the 'white cross in a red square' icon in the top right corner of the screen, just as I have always done.
I close it with the 'white cross in a red square' icon in the top right corner of the screen, just as I have always done.
Hello,
https://support.mozilla.org/fr/kb/reparer-firefox-reinitialiser-modules-parametres?redirectlocale=fr&redirectslug=reinitialiser-firefox-corriger-facilement-problemes
--
look at what we've done to the world, look at what we're leaving to our kids
https://support.mozilla.org/fr/kb/reparer-firefox-reinitialiser-modules-parametres?redirectlocale=fr&redirectslug=reinitialiser-firefox-corriger-facilement-problemes
--
look at what we've done to the world, look at what we're leaving to our kids
This is obviously the normal way, so there is a bug in your browser. The best thing to do might be to uninstall it, while keeping your files, bookmarks, and other things but not the cookies, as you would run into the same problem again, and to reload it fresh and reinstall it.
--
Marie-Claude/Sitelle
--
Marie-Claude/Sitelle
Thank you Marie-Claude,
I had attempted this a few days ago by exporting the 'bookmarks' files (.JSON) before uninstalling Firefox. After 'cleaning' the registries and reinstalling Firefox, I imported the 'JSON' file.
Unfortunately, this didn't change anything...
On the other hand, if I delete my cookies, I will lose all the logins and passwords for the 50 or so sites I visit very regularly...
I had attempted this a few days ago by exporting the 'bookmarks' files (.JSON) before uninstalling Firefox. After 'cleaning' the registries and reinstalling Firefox, I imported the 'JSON' file.
Unfortunately, this didn't change anything...
On the other hand, if I delete my cookies, I will lose all the logins and passwords for the 50 or so sites I visit very regularly...
Re.
uh no, you won't lose your passwords or your logins.
--
look at what we’ve done to the world, look at what we're leaving to our kids
uh no, you won't lose your passwords or your logins.
--
look at what we’ve done to the world, look at what we're leaving to our kids
Click on the Windows Start button and select Run....
Type %APPDATA%\Mozilla\Firefox\Profiles\ and then click OK.
Windows File Explorer will then open a folder containing your profiles.
Double-click the folder with "Default User" in the name to open it.
Delete the parent.lock file.
Look at what we have made of the world, look at what we are leaving to our kids.
Type %APPDATA%\Mozilla\Firefox\Profiles\ and then click OK.
Windows File Explorer will then open a folder containing your profiles.
Double-click the folder with "Default User" in the name to open it.
Delete the parent.lock file.
Look at what we have made of the world, look at what we are leaving to our kids.
Run an sfc to check for any corrupted system files.
Start
All Programs
Accessories
Right-click on --> command prompt
Run as administrator and confirm
Type: sfc /scannow and enter.
--
Look at what we've done to the world, look at what we're leaving for our kids.
Start
All Programs
Accessories
Right-click on --> command prompt
Run as administrator and confirm
Type: sfc /scannow and enter.
--
Look at what we've done to the world, look at what we're leaving for our kids.
My PC is healthy; it is checked every 3 months by the Technical Service of my provider.
My XP Pro is original from Original (Microsoft with license key).
The src constantly asked me to insert the Windows CD; otherwise, it would loop on this request with no way out. After inserting the original CD, it replaced the current DLLs with the outdated originals that hadn't benefited from Microsoft updates for years!!
My XP Pro is original from Original (Microsoft with license key).
The src constantly asked me to insert the Windows CD; otherwise, it would loop on this request with no way out. After inserting the original CD, it replaced the current DLLs with the outdated originals that hadn't benefited from Microsoft updates for years!!