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SFR recharge card

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hyperbastien Posted messages 13 Registration date   Status Member Last intervention   -  
 dave -
Hello, I lent my phone to my sister, and she emptied my credit, so I decided to buy a €10 SFR recharge card, but I can't top up my phone.
They ask me to call 952 for free, which doesn't work, and online they say to call 0811900952. I tried, but they ask for the line number. How can I retrieve it, please?

5 answers

  1.
    mauriceweb Posted messages 5452 Status Member 1 301
     
    Do you not know your phone number? That's serious, doctor.
    1
  2. mauriceweb Posted messages 5452 Status Member 1 301
     
    As long as you're calling from your mobile, it's the iPhone number. I don't doubt your skills, but are you following the procedure correctly?
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  3. hyperbastien Posted messages 13 Registration date   Status Member Last intervention  
     
    So why when I type it, it doesn't work? I came to the conclusion that it wasn't the phone number.
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  4. hyperbastien Posted messages 13 Registration date   Status Member Last intervention  
     
    I might be stupid or even lost, but I don't understand anything.
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  6. hyperbastien Posted messages 13 Registration date   Status Member Last intervention  
     
    What should I do then?
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    1. mauriceweb Posted messages 5452 Status Member 1 301
       
      When you call the SFR server, listen to what it tells you; put yourself on speaker, it's easier. It should ask you for your mobile number; listen carefully, if it tells you to press a key # or *, it's asking what type of payment you have multiple choices. If you have your code on a piece of paper like a receipt, you confirm, it should tell you which key to press and ask you to enter your numbers. If it's by credit card, it's a different procedure. But for you, it's a top-up card, so LISTEN CAREFULLY lol to what the voice says.
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    2. hyperbastien Posted messages 13 Registration date   Status Member Last intervention  
       
      She just tells me to enter my line number which doesn't work.
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    3. hyperbastien Posted messages 13 Registration date   Status Member Last intervention  
       
      She says to me, "You do not have access to this service."
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    4. mauriceweb Posted messages 5452 Status Member 1 301
       
      Are you sure that's the right card in there? Look, even without being charged, your phone receives calls from a landline. Call yourself, just have it ring, or ask a friend to call you. If you hear it ring, then it’s the right number.
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    5. hyperbastien Posted messages 13 Registration date   Status Member Last intervention  
       
      What to do??
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