Bluescreen

Fermé
Lu-k - 24 oct. 2012 à 09:12
 Lu-k - 28 oct. 2012 à 14:36
Bonjour,

Par deux fois un écran bleu m'est apparu. Je vous copie le rapport de Windows :

Signature du problème :
Nom d'événement de problème: BlueScreen
Version du système: 6.1.7601.2.1.0.768.3
Identificateur de paramètres régionaux: 1036

Informations supplémentaires sur le problème :
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8000300D26C
BCP3: FFFFF8800AC9AA90
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Fichiers aidant à décrire le problème :
C:\Windows\Minidump\102412-27643-01.dmp
C:\Users\Lucas\AppData\Local\Temp\WER-64756-0.sysdata.xml


Je n'y connais vraiment rien en informatique ! Merci beaucoup de votre aide.

3 réponses

hisaeh Messages postés 2642 Date d'inscription samedi 10 mars 2007 Statut Membre Dernière intervention 23 août 2019 572
24 oct. 2012 à 09:26
Bonjour,

Tu peux utiliser Whocrashed pour en savoir peut etre un peu plus sur la cause.

https://www.commentcamarche.net/telecharger/utilitaires/23795-whocrashed-free-home-edition/
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Merci beaucoup hisaeh de votre réponse et excusez la lenteur de la mienne.
J'ai utilisé Whocrashed comme vous me l'avez conseillé. Voici le rapport d'analyse :


Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sun 28/10/2012 12:48:39 GMT your computer crashed
crash dump file: C:\Windows\Minidump\102812-38111-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7EFC0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002FB426C, 0xFFFFF8800A24BA90, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 28/10/2012 12:48:39 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002FB426C, 0xFFFFF8800A24BA90, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Wed 24/10/2012 06:52:20 GMT your computer crashed
crash dump file: C:\Windows\Minidump\102412-27643-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7EFC0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8000300D26C, 0xFFFFF8800AC9AA90, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 19/10/2012 20:05:17 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101912-28984-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7EFC0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002FB726C, 0xFFFFF8800A2F7A90, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 10/04/2012 07:36:58 GMT your computer crashed
crash dump file: C:\Windows\Minidump\041012-28142-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CD10)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 24/02/2012 10:14:23 GMT your computer crashed
crash dump file: C:\Windows\Minidump\022412-30420-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC10)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


Que dois-je faire ?
Merci d'avance de vos réponses.
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J'ajoute qu'après un sfc/verifyonly le programme de protection des ressources Windows n'a trouvé aucune violation d'intégrité.
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