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Logitech MX5500 Keyboard and Mouse Disconnections

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Syllage Posted messages 260 Status Member -  
poupougne13 Posted messages 43203 Registration date   Status Member Last intervention   -
Hello,

I just acquired the Logitech MX5500 keyboard and mouse set, initially happy with this purchase... quite expensive, yet now I'm very frustrated to notice a serious issue with constant disconnections.

I recently set everything up using the USB receiver provided by Logitech.
But both the keyboard and the mouse disconnect regularly, and I have to pair them again. This shouldn't happen. My receiver is 60 cm away from the set.

Previously, I also had a Logitech keyboard and mouse that were several years old, and I never had any problems.

I tried to connect the set via Bluetooth on the computer, but every time I turn off the PC, I have to redo the entire process to reconnect.

It's incredibly annoying to be polite about it :o) to run into this kind of problem.

So, I'm out of ideas to solve this issue.

Thank you, if you have any suggestions, please share them with me.

Have a great day.

Configuration: Windows 7 / Internet Explorer 9.0

3 answers

  1.
    poupougne13 Posted messages 43203 Registration date   Status Member Last intervention   11 050
     
    Hello...

    We should try testing this set on another machine, or change the USB port, or only plug in the mouse or only the keyboard... to narrow down the issue a bit...

    Regards,
    @+

    --
    "He who wants to climb a mountain starts from the bottom! "
    Signed: "Gillette" a.k.a. "nobody"! ;) (°!°)
    0
  2. Syllage Posted messages 260 Status Member 17
     
    Hello,

    Thank you for your response.

    I have changed the Logitech transmitter/receiver to a different USB port and now I no longer have random disconnections.

    Thank you very much.

    Best regards
    Syllage
    0
  3. poupougne13 Posted messages 43203 Registration date   Status Member Last intervention   11 050
     
    Glad for you... and +1 for the "resolved"! ;)
    See you later

    --
    "Who wants to climb a mountain starts from the bottom!"
    Signed: "Gillette" a.k.a. "nobody"! ;) (°!°)
    0