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HP OfficeJet Printhead Issue

laure. Posted messages 1 Registration date   Status Member -  
 bugs -
Hello,

I have a problem with my work printer.

Every time I try to print or make copies, a message on the printer says there’s an issue with the yellow print head. We ordered a new print head and replaced the old one, but it still shows the same message along with a yellow print head (round).

What is the problem and what should I do?

Thank you in advance
Configuration: Windows XP Internet Explorer 6.0

4 answers

  1.
    joemontain Posted messages 1056 Registration date   Status Member Last intervention   197
     
    Hi,

    have you changed the yellow ink cartridge?
    5
    1. philippe92210
       
      I have the same problem with the black ink, I've cleaned the print head, changed the cartridge, and still no black printing.
      I called HP support who, after making me pay 19 Euros because I was no longer under warranty for two months, told me that the print head was screwed and that they don't replace it. I needed to buy another printer and take an extended warranty.
      The biggest scam ever.
      If you have any solutions!!
      0
    2. bugs
       
      HP is scandalous regarding its comments about the information they could provide, such as when to change the print heads, for example.
      Yesterday, I spent 2 hours on a premium-rate phone call with customer service, and I'm still waiting for a response; the technicians don't even know the equipment they sell.
      1