Acer AX3400

Question

Hello,
I have my PC Model: Acer AX3400
It's starting to act up :S
For example, when I turn on my PC, it starts about 1 in 20 times.
I can tell you that when it does start, you hear the little beep that indicates the presence of RAM, while when it doesn't start, there is none.
The power button stays black when it should be blue; Keyboard and Mouse unresponsive.

Best regards

Configuration: Windows 7 / Safari 536.5

darkwish · Accepted Answer

Hello

How old is your PC????

Do you hold the button long enough for it to start??? (for example, press it until the LEDs light up)
--
/!\ Please do not post to avoid pushing the topic forward. Any off-topic response will receive a -1 and will be reported /!\

Anonymous user · Answer

Power failure?? Or the start button (yes, that happens)

darkwish · Answer

LOL if you buy a PC but in a computer store they offer you PCs that can last more than 2 years and that are guaranteed for 2 years by the manufacturer and avoid HP, Packard Bell, and Acer   does your fan work??? I had a problem with my brother's Alienware when the PC restarted the graphics card bugged and as a result no display :) --  /!\ please do not post to avoid pushing the topic forward. Any off-topic response will receive a -1 and will be reported /!\

kakashi24 · Answer

Everything works perfectly, except the problem is that the screen lights up 1 out of 20 times.

darkwish · Answer

Where the graphics card connects to an external screen (TV or desktop PC) -- /!\ Please do not post to avoid advancing the topic. Any off-topic response will receive a -1 and will be reported /!\

nico-la · Answer

Hello  if the graphics chipset is defective, unfortunately, there's not much you can do...   -- No solutions?? Not possible !!!!! So no problems!!

Kakashi24 · Answer

I think you didn't understand my problem ^^'
Once in twenty times, everything turns on, monitor, keyboard, mouse, PC
And 19 times out of 20, the central unit turns on but not the screen, and the power button
Quickly lights up then turns off.

darkwish · Answer

Don't you have any overheating??? -- /!\ Please do not post to avoid advancing the topic. Any off-topic response will receive a -1 and will be reported /!\

nico-la · Answer

Probably a power supply issue, or a motherboard issue, or a graphics card issue, or a memory issue...
I know, it's broad!!
Try the screen on another computer, but I don't think it's coming from it.
--
No solutions?? It can't be possible!!!! So no problems!!

kakashi24 · Answer

No overheating, it's cold when I start it  Nico-la: I agree with you too, it could come from anywhere. I would lean towards the RAM or graphics card, since it can completely turn on sometimes.

nico-la · Answer

If you have multiple RAM sticks, try with just one to see if the problem persists, and test them one by one!

For the graphics card, is it integrated into the motherboard or not???

Do you have a video output on the motherboard???

If it's a video card, remove it and connect your monitor directly to the motherboard, if you have a video output, of course, and give it a try.
You need to isolate your components one by one.

kakashi24 · Answer

I tried for the RAM sticks; and yes, the graphics card is integrated into the motherboard  that's why I think it's not possible  Thanks, Nico

nico-la · Answer

If the problem comes from the motherboard's graphics card, you can solve it by removing one... however, economically, it might be more interesting to change your motherboard!!!

But I would like to know what it does with another power supply!

Anonymous user · Answer

I have the same problem.

My computer usually starts fine, but after a certain amount of time, from 5 minutes to an hour or more, the screen turns off, and the power button that should be blue and lit goes off, but the fan is still making noise.

It's very annoying!

Does anyone know how to fix this problem, please?

Thanks in advance.

The AX3400 computer from ASPIRE by Acer is garbage; however, my computer isn't old, and I've taken very good care of it.

And no, it’s not overheating, etc., etc...

nico-la · Answer

Hello,  well, it's the same battle, test the memories, the hard drive, the graphics card, and the power supply...  good luck!

Fuu57 · Answer

Hello, I have the same problem as you with the same PC. I tried to start it by removing the button, but nothing works; the problem doesn't come from that. Have you found a solution?

Fuu57 · Answer

A random idea?

nico-la · Answer

Hello, have you done all the operations mentioned earlier???

Fuu57 · Answer

Yes, I have an integrated graphics card and at the power supply level, I tried with another one but the same problem. Moreover, when I try to start it without RAM, it doesn't make the sound indicating that there is no RAM.

nico-la · Answer

I'm afraid your PC is due for a replacement.  In my opinion, you have an issue with the graphics chipset. You can always try heating it with a heat gun as explained on some forums, but I can't guarantee it will work... nothing to lose...  If it's still under warranty (I don't think so), return it.  In any case, retrieve your hard drive.  Try this procedure just in case: unplug the power supply, remove the battery, press the power button for 30 seconds. Plug it back in and turn it on.

Thomthom · Answer

I have carefully read the issues encountered and I have exactly the same problem. When pressing the power button, the PC starts up, but the power button does not stay lit, the screen does not respond, nor do the mouse and keyboard. However, the other outputs like USB, headset, microphone, etc. do respond. After a certain time between 10 seconds and 5 minutes, I hear a "click" and the PC shuts down.  I have disassembled my computer and tested each component to see if their absence improved the situation: RAM stick, hard drive, DVD drive, graphics card. Nothing works.  So I have two hypotheses: either the problem comes from the BIOS, and in that case, how can I flash it if I don't even have a screen? Maybe it’s a short circuit issue? Or is it the power supply? I think there’s nothing to be done there.... The PC has hardly been used and has suffered no damage. I have the Acer AX3400. I see that my problem is encountered by other people, so maybe it’s a manufacturing defect of this PC? Waiting for a "serious" response from someone who knows what they're talking about. Thank you in advance ;)

nico-la · Answer

Hello Thomthom,  Your PC is indeed a central unit, I suppose???  If that's the case, have you tried another power supply?  Good luck!

Fuu57 · Answer

Good evening, there's nothing I can do like Thomthom. I've tried with 2 other power supplies, and with one I can't start it at all. With another, it still has the same issue: it starts but there's no image and nothing else.

inconnu · Answer

Hi, I also have the Aspire AX3400 and I'm really, really disappointed; I’ve experienced everything: black screen, blue screen, unexpected crashes (multiple times), restarting once out of 12, processes running into the void with the fan, etc. I tried reinstalling the graphics card, formatting from scratch... and nothing works. However, I haven't had any hardware issues. In my case, I really think the computer overheats and can't handle such little space (that's just my opinion). Alternatively, I would also suspect a loose connection somewhere (manufacturing defects). That's my take. Important to know: Customer service from the seller and the manufacturer; really incompetent. Customer service: Only there to sell. Best regards.

cendrine · Answer

You buy in supermarkets or online to pay less, to actually make a good deal.  Where is the good deal?  One year with the laptop and bam, already broken! What a bummer.  MSI and ASUS guarantee their laptops for 2 years!!!!!!! (except in supermarkets or on certain cheap sites...)  At least it could have been covered by warranty. I'm sorry you're in a tough spot, but now it's a repair and that costs money.

mathieu · Answer

There are plenty of websites that sell good mobile products.   LDLC, matériel.net, amswebstore, gros bill .... (specialized stores)

inconnu · Answer

Cendrine et MathieU, je suis désolé pour vous.. Nous ne parlons pas de "portabl".. À bientôt.

micrelec · Answer

either the memory or the food.  how many RAM sticks do you have?

KOYKOY · Answer

Good evening everyone

I have exactly the same problem and have tried all sorts of solutions mentioned above. However, after a few more tests I thought, why not look around the power button, and I stripped the wires at the head of the button (in my opinion, desperate to find the problem, we all look a bit everywhere :) ) and by touching the positive wire on the metallic frame, the computer started. So I assumed there was a ground issue, and indeed, I tested the startup with the motherboard outside the case and surprise, everything worked wonderfully. Then I put an insulator between the metallic case of the computer and the motherboard, then reassembled everything and VICTORY my problem is definitely resolved and it boots wonderfully. I suppose that some Acer models have had a ground fault between the case and the motherboard.
Best regards, fellow internet users.

jpmtrax · Answer

Hello,

this model seems to have quite a few problems. I am currently repairing one. I would like to get confirmation from the owners of this computer... Do you have a low profile graphics card installed, a Nvidia GeForce 510 with 1Gb in DDR3? Because in the model I am currently repairing, there is this low profile card installed by default (I presume), and another Nvidia 9200 integrated graphics chipset on the motherboard. When I remove the low profile graphics card, I have no startup issues. When I reconnect it, nothing works anymore.
Moreover, what is strange is that the label on the case mentions a GeForce 405... which doesn’t look much like the 510. :-/ If anyone has any additional information... I will keep looking into it.

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