Sound card not detected by Skype

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pili -  
Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   -
Hello,
I need your guidance please!
I want to use Skype but my sound card isn’t detected

I’ve vaguely looked into Sound, Playback, Speakers, Output devices, etc...but I’m a bit lost...
(I have a Dell laptop, I remember a long time ago trying to use Audacity...in vain...also because of a sound card issue.)

Does that ring a bell for you?
A big thank you to those who would like to help.

Configuration: Windows Vista / Internet Explorer 7.0

18 answers

  1. Pili
     
    Destrio, here are the answers:
    for the 1st (device manager)
    I think the answer is
    High Definition Audio Device?

    I found this in "Sound, video and game controllers"
    But is that the right place I should look? I have a doubt,

    I’m starting the test with Aida
    1
  2. pili
     
    Hi Rodeur and thanks for your quick reply as well.

    Yes, no problem listening to music, but on Skype my interlocutor can't hear me, I can hear them but not the other way around...

    When I use the test call proposed by Skype, I get the error message "sound card not detected"

    A driver issue?
    0
  3. pili
     
    In my control panel
    I go to
    Sound
    Recording

    and there I don’t find a microphone (only Line In which, by the way, is “not connected”)
    0
  4. pili
     
    Thank you Destrio for your reply, I can only do the requested manipulations tonight,
    see you soon, have a good day
    0
  5. Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 324
     
    There is a missing driver.

    With the AIDA64 report, I could suggest one.
    0
  6. Pili974 Posted messages 4 Status Member 1
     
    AIDA64 Extreme Edition ]--------------------------------------------------------------------------------------

    AIDA64 Version v2.50.2000/fr
    Test module 2.7.421-x32
    Website https://www.aida64.com/
    Report type Report generator [ TRIAL VERSION ]
    Computer PC-DE-ADMIN
    Generator admin
    Operating system Microsoft Windows Vista Home Premium 6.0.6001 (Vista RTM)
    Date 2012-06-18
    Time 23:03

    --------[ Summary ]------------------------------------------------------------------------------------------------------

    Computer:
    System type PC with x86 ACPI (Mobile) processor
    Operating system Microsoft Windows Vista Home Premium
    System service pack [ TRIAL VERSION ]
    Internet Explorer 7.0.6001.18000
    DirectX DirectX 10.1
    System name PC-DE-ADMIN
    User name admin
    SMTP email address (removed by moderation)
    Logon domain [ TRIAL VERSION ]
    Date / Time 2012-06-18 / 23:03

    Motherboard:
    Processor type Mobile DualCore Intel Core 2 Duo T8100, 2100 MHz (10.5 x 200)
    Motherboard name Dell Inspiron 1720
    Motherboard chipset Intel Crestline-PM PM965
    System memory [ TRIAL VERSION ]
    DIMM1: Hynix HYMP112S64CP6-Y5 1 GB DDR2-667 DDR2 SDRAM (5-5-5-15 @ 333 MHz) (4-4-4-12 @ 266 MHz) (3-3-3-9 @ 200 MHz)
    DIMM3: Hynix HYMP112S64CP6-Y5 [ TRIAL VERSION ]
    BIOS type Phoenix (01/14/08)

    Monitor:
    Video card NVIDIA GeForce 8600M GT (256 MB)
    Video card NVIDIA GeForce 8600M GT (256 MB)
    3D accelerator nVIDIA GeForce 8600M GT
    Monitor Plug-and-Play Generic Monitor [NoDB]

    Multimedia:
    Audio card SigmaTel STAC9205X @ Intel 82801HBM ICH8M - High Definition Audio Controller [B-0]

    Storage:
    IDE controller Serial ATA AHCI 1.0 standard controller
    IDE Controller Ultra ATA Intel(R) ICH8M - 2850
    Ricoh Memory Stick Controller
    Ricoh MMC Host Controller
    Ricoh xD-Picture Card Controller
    Microsoft iSCSI Initiator storage controller
    USB DISK 2.0 USB Device (960 MB, USB)
    WDC WD1600BEVT-75ZCT0 ATA Device (160 GB, 5400 RPM, SATA-II)
    PBDS DVD+-RW DS-8W1P ATA Device
    SMART status OK

    Partitions:
    C: (NTFS) [ TRIAL VERSION ]
    D: (NTFS) 10239 MB (5514 MB free)
    Total size [ TRIAL VERSION ]
    0
  7. Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 324
     
    ---> Download and install 7-Zip:
    https://www.commentcamarche.net/telecharger/utilitaires/2197-7-zip/

    ---> Right-click the file "R171786", choose "7-Zip" and then "Extract to 'R171786/'". You will obtain a folder named "R171786".

    ---> Go to Device Manager.

    ---> Right-click on "High Definition Audio Device" and choose "Update driver".

    ---> Choose "Search automatically for updated driver software" and click "Next".

    ---> Click "Browse" and select the "WDM" folder inside the "R171786" folder.

    ---> Click "Next" and see if the driver installs.
    0
  8. Pili974 Posted messages 4 Status Member 1
     
    Thank you
    I’m stopping here...sorry.
    I’m not a good student:

    I think I’ve downloaded 7 Zip correctly, but then I don’t see where to go to find the R171786 file ...
    0
  9. Pili974 Posted messages 4 Status Member 1
     
    I’ve followed everything to the letter... for now it is updating the driver... suspense, suspense... it’s taking quite a long time
    0
  10. Pili974 Posted messages 4 Status Member 1
     
    Ouaaaaaaaaaaah Super !!...
    ça fonctionne !

    Un grand merci Destrio.
    Ce forum est super, ça fait 2/3 fois que j'ai un soucis et je trouve toujours un internaute sympathique prêt à m'aider .
    Bravo et encore merci !

    Tu peux juste m'expliquer ce qui se passait ?
    Il manquait ce pilote depuis le début ?
    0
  11. Rodeur30 Posted messages 327 Status Member 40
     
    What do you mean?
    Can you listen to music or what?
    If you can, it also happens to me that Skype makes this kind of anomalies, it even happens that it can’t find my microphone or my speakers anymore although they work perfectly (and they work at the moment of the message!).
    -1
  12. Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 324
     
    -1
    1. beebz
       
      Hello Destrio, I have the same issue on my home PC. but I don’t know which drivers are needed I can send you the specs with AIDA64 to find a solution I’d be very grateful I’m a bit lost here :/ thanks a lot in advance
      0
    2. Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 324
       
      Hello beebz,

      I invite you to create your own topic with the AIDA64 report.
      0
  13. Pili974 Posted messages 4 Status Member 1
     
    I was going to install your driver and I got the "already exists"
    do you want to replace it ?

    I said yes

    Should I continue with the rest of the report or do you have everything you need?
    -1
  14. Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 324
     
    For the report, no need.
    -1
  15. Pili974 Posted messages 4 Status Member 1
     
    Okay Destrio!
    So I reinstalled the driver in question, but nothing doing... the problem persists.

    This issue of incompatibility with Dell and the sound card for recording—does that not put you on the right track?
    I've spent a long time trying to install Audacity, but I could never record myself... as here on Skype, my interlocutor can't hear my voice.
    -1
  16. Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 324
     
    It’s the name of the pilot I had you try, up to you to know where you downloaded it from.
    -1
    1. Pili974 Posted messages 4 Status Member 1
       
      Okay, understood! I’m going back to work...
      0
  17. Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 324
     
    Vista used a generic driver for your sound card, hence the name "High Definition Audio Device."

    With the correct driver from Dell (your PC being a Dell), it is recognized properly.
    -1
  18. Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 324
     
    Hello,

    In the Device Manager, under what name does the sound card appear?

    And do this:

    https://www.commentcamarche.net/faq/9265-identifier-son-materiel-avec-aida64

    Please post the summary generated by AIDA64 here.
    -2