soin système avancé Solved

Question

Hello,
I have Advanced System Care on my computer, but I don’t know what it’s for or if it’s any good.
I also have Ad Aware and Avast, as well as Auslogics Disk Defrag.
Can you tell me if it’s good and what you recommend? I don’t know anything about computers.
Should I remove something or keep everything?
Thank you for your help.

Configuration: Windows 7 / Internet Explorer 9.0

Gilles90 · Accepted Answer

Hello,  - Advanced SystemCare is a cleaning and optimization utility for PCs (... one of many others). Keep it or not... - AdAware is antispyware, spyware protection software. Keep it or not... - Avast is an antivirus, essential on Windows (... unfortunately) - Auslogics Disk Defrag. It’s a disk defragmenter. Useless in my opinion. Windows does that very well...  Gilles.

lilidurhone · Answer

So you can remove adware without worry, it’s not very effective. Read this https://forum.malekal.com/viewtopic.php?t=25480&start=
advanced system care, you can replace it with ccleaner, much simpler and more effective
keep avast and auslogics disc defrag, two very good software.

supermamie54 · Answer

Thank you for your response, but I did some research on Google and I thought I saw that Advanced System Care is good. Do you recommend I keep it and remove the others? Or should I remove everything? Actually, my computer is slow and my stepdaughter saw that I have Avast, AVG, McAfee, and Norton, and she told me that it's too much. What should I do? She advised me to post a message here and that someone could help me. Thank you very much and I'm sorry to bother you.

Gilles90 · Answer

... why so many antivirus programs on one machine???

One is quite enough... Otherwise, there is a strong likelihood of conflicts between them, which must be the case if your PC is sluggish...

Gilles;

supermamie54 · Answer

I don't know why there are so many antivirus programs, but my youngest son put a lot of things on the computer, and since I don’t know much about it, I’m looking into it and I realize that he really messed things up.
Thank you very much for your responses.

Electricien 69 · Answer

Good evening,

* Download ZHPDiag to your desktop:

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
or
http://www.premiumorange.com/zeb-help-process/zhpdiag.html
or
https://www.commentcamarche.net/telecharger/utilitaires/24803-zhpdiag/

* Follow the instructions during installation; it will launch automatically at the end.

/!\ Vista and Seven users: Right-click on the ZHPdiag logo, "Run as Administrator"

* Click on the icon representing a magnifying glass ("Start the diagnosis")
* Save the report to your Desktop using the icon representing a diskette
* Host the ZHPDiag.txt report on Cjoint, then copy/paste the provided link in your next response on the forum:

https://www.cjoint.com/ => https://www.commentcamarche.net/faq/29493-utiliser-cjoint-pour-heberger-des-fichiers

--
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O.o°* ♪♪♫ Breathe deeply, write your message in proper French and clearly. It will go well, you'll see, at least we’ll try!!! o°.Oø¤º°'°º¤ø

Electricien 69 · Answer

Hello,

You have two antivirus programs on your PC, Norton and Avast!

Which one do you use?

You should keep only one, the other needs to be uninstalled!

Your PC is infested with adware (infectious toolbars!)

Avoid installing them in the future :D

? Download and save ADWcleaner on your desktop (Thanks to Xplode):

https://toolslib.net

Run it,
click on Remove and post its report.

--
O.o°*♪♪♫ Member, Security Contributor CCM o°.Oø¤º°'°º¤ø

O.o°* ♪♪♫ Breathe deeply, write your message in good French and clearly. It will go well, you'll see, well, we’ll try!!! o°.Oø¤º°'°º¤ø

Electricien 69 · Answer

super,

use this to uninstall Norton:

http://service1.symantec.com/SUPPORT/INTER/tsgeninfointl.nsf/en_docid/20050414110429924

A supplement:

https://www.commentcamarche.net/telecharger/utilitaires/22737-unlocker/

once Norton is uninstalled, run a new zhpdiag, go through cjoint to send me the link to the report :D

O.o°*??? Member, Security Contributor CCM o°.Oø¤º°'°º¤ø

O.o°* ??? Breathe deeply, write your message in proper French and clearly. It will go well, you will see, well let's try!!! o°.Oø¤º°'°º¤ø

Electricien 69 · Answer

Hello,
Avast seems a bit damaged; it should be uninstalled and reinstalled later!

Install the latest version of Java and Adobe Reader from their dedicated websites, for Adobe, uncheck the Google toolbar before installation:

Java:

https://www.java.com/en/download/

Adobe:

https://get2.adobe.com/en/reader/otherversions/

* Launch ZHPFix via the shortcut on your Desktop

Click on the icon representing the letter H (“paste the Helper lines”)

* * Copy (Ctrl + C) and paste (Ctrl + V) the following bold lines into Zhpfix:
---------------------------------------------------------

SS - | Demand 01/15/2010 227232 | (McComponentHostService) . (.McAfee, Inc..) - C:\Program Files (x86)\McAfee Security Scan\2.0.181\McCHSvc.exe [MD5.00000000000000000000000000000000] [APT] [Norton Error Analyzer] (...) -- C:\Program Files (x86)\Norton Internet Security\Engine\19.1.0.28\SymErr.exe (.not file.)
[MD5.00000000000000000000000000000000] [APT] [Norton Error Processor] (...) -- C:\Program Files (x86)\Norton Internet Security\Engine\19.1.0.28\SymErr.exe (.not file.)
O42 - Software: McAfee Security Scan Plus - (.McAfee, Inc..) [HKLM] -- McAfee Security Scan
[MD5.00000000000000000000000000000000] [APT] [Norton WSC Integration] (...) -- C:\Program Files (x86)\Norton Internet Security\Engine\19.1.0.28\WSCStub.exe (.not file.)
O23 - Service: Lavasoft Ad-Aware Service (Lavasoft Ad-Aware Service) . (.Lavasoft Limited - Ad-Aware Service Application.) - C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe
SR - | Auto 03/12/2011 2152152 | (Lavasoft Ad-Aware Service) . (.Lavasoft Limited.) - C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe
O87 - FAEL: "{5B34F80E-8EB5-468F-8C1B-C2649F5F228B}" |In - Public - P6 - TRUE | .(...) -- C:\Users\sylvie\AppData\Local\Temp\7zS43B6.tmp\SYMNRT.exe (.not file.)
O87 - FAEL: "{3EB32A6A-1EF6-4F48-A765-1485D174BB31}" |In - Public - P17 - TRUE | .(...) -- C:\Users\sylvie\AppData\Local\Temp\7zS43B6.tmp\SYMNRT.exe (.not file.)
[MD5.5608E451B9D69B548103BA9CF39A3527] [APT] [Ad-Aware Update (Weekly)] (.Lavasoft Limited.) -- C:\Program Files (x86)\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe
[MD5.00000000000000000000000000000000] [APT] [{50A74C38-C703-45BC-AC21-9F31959407F9}] (...) -- C:\Users\sylvie\Desktop\OpenOffice.org 3.2 (fr) Installation Files\setup.exe (.not file.)
O43 - CFD: 03/04/2011 - 18:38:50 - [49,128] ----D C:\Program Files (x86)\Fluendo
O43 - CFD: 03/04/2011 - 18:38:50 - [49,128] ----D C:\Program Files (x86)\Fluendo
O87 - FAEL: "{630462C5-AACF-49B8-ADF5-010D7DD6548F}" |In - None - P17 - TRUE | .(...) -- C:\Program Files (x86)\Iminent\Iminent.exe (.not file.)
O87 - FAEL: "{C747C427-9F9A-4454-98A5-53468DCF3D51}" |In - None - P17 - TRUE | .(...) -- C:\Program Files (x86)\Iminent\Iminent.Messengers.exe (.not file.)
[HKLM\Software\Classes\TypeLib\{14816CF6-426C-40D7-904C-E5600F015EC2}]
[HKLM\Software\Classes\TypeLib\{282D18C0-5424-44F4-A531-55F9AC5B8FD8}]
[HKLM\Software\WOW6432Node\Classes\Interface\{7935436E-8F14-4C84-9ECF-BEB791296619}]
[HKLM\Software\WOW6432Node\Classes\Interface\{7CF4E72E-C9C0-4CA8-A039-1F5BAD426CCE}]
[HKLM\Software\WOW6432Node\Classes\Interface\{81B32B9F-AFDC-4F7E-8F13-E39BB8ECF638}]
[HKLM\Software\WOW6432Node\Classes\Interface\{925C24DC-0C0B-4AE7-98F5-18252822C89C}]
[HKLM\Software\WOW6432Node\Classes\Interface\{B3DBB2D5-5F06-4EC2-904D-812ECE520509}]
[HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C4A743DE-EAAC-4cd0-9BF6-378E8141868B}]
[HKLM\Software\WOW6432Node\Classes\Interface\{CA1BC665-4B6B-435C-80C1-0E12D993ED49}]
[HKLM\Software\WOW6432Node\Classes\Interface\{D5AB027D-C91A-4324-8C78-12CF1A588C48}]
[HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{DCE997C8-5920-4c09-99EE-59F46634FE2C}] [HKLM\Software\WOW6432Node\Classes\Interface\{E5DB89B8-5BE1-461C-A7EF-89B68211889D}]
[HKLM\Software\Classes\TypeLib\{FD06B491-1EA6-4F5C-86D2-C86D3A3A3731}]
C:\Program Files (x86)\Fluendo\Moovida
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Moovida
C:\Program Files (x86)\rbjcl.vbs
SR - | Auto 932736 | (vToolbarUpdater11.0.2) . (...) - C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\11.0.2\ToolbarUpdater.exe
[MD5.0307C96067C8659E9F168F7FB8AF5E72] - (.IWON - IWON Browser Plugin Loader.) -- C:\Program Files (x86)\IWONGIE\bar\1.bin\vrbrmon.exe [20480] [PID.2632]
[MD5.5414FB18161F794BAA1DBBB0764D9428] - (.IWON - IWON.) -- C:\Program Files (x86)\IWONGIE\bar\1.bin\vrbarsvc.exe [28766] [PID.]
[MD5.56E1E4442E4613FB2039A6B7421F4E58] - (.No owner - ToolbarU Application.) -- C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\11.0.2\ToolbarUpdater.exe [932736] [PID.]
O2 - BHO: Search Assistant BHO [64Bits] - {f0f3f55e-edfc-4ed4-affb-bcaf081ddeba} . (.IWON - IWON Search Assistant.) -- C:\Program Files (x86)\IWONGIE\bar\1.bin\vrSrcAs.dll
O2 - BHO: Toolbar BHO [64Bits] - {d6995d07-cd9b-4cc0-a22a-9e14684d6d64} . (.IWON - IWON.) -- C:\Program Files (x86)\IWONGIE\bar\1.bin\vrbar.dll
O4 - HKLM\..\Wow6432Node\Run: [IWONGIE Browser Plugin Loader] . (.IWON - IWON Browser Plugin Loader.) -- C:\Program Files (x86)\IWONGIE\bar\1.bin\vrbrmon.exe
O23 - Service: IWON Service (IWONGIEService) . (.IWON - IWON.) - C:\Program Files (x86)\IWONGIE\bar\1.bin\vrbarsvc.exe
O23 - Service: (vToolbarUpdater11.0.2) . (.No owner - ToolbarU Application.) - C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\11.0.2\ToolbarUpdater.exe
[HKCU\Software\AppDataLow\Software\IWONGIE]
[HKLM\Software\IWONGIE]
O43 - CFD: 01/30/2011 - 14:17:40 - [1,943] ----D C:\Program Files (x86)\IWONGIE
O43 - CFD: 01/30/2011 - 14:17:40 - [1,943] ----D C:\Program Files (x86)\IWONGIE
R3 - URLSearchHook: (no name) [64Bits] - {2ad11eb6-a327-4dfe-88bf-c6071e09f05b} . (.IWON - IWON Search Assistant.) (1, 2, 3, 0) -- C:\Program Files (x86)\IWONGIE\bar\1.bin\vrSrcAs.dll
[MD5.417159584F4303DD5E23367C187064B7] - (.IObit - Advanced SystemCare 5 DelayLoad.) -- C:\Program Files (x86)\IObit\Advanced SystemCare 5\DelayLoad.exe [368472] [PID.1716]
[MD5.3D672573EF8F317F10C2AABBB2586262] - (.IObit - Advanced SystemCare Service.) -- C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCService.exe [500568] [PID.]
[MD5.71D52CA4553E033DDD5C07D6FC6666B2] - (.IObit - Advanced SystemCare 5.) -- C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASC.exe [4878680] [PID.]
[MD5.78B24A64F84603784A10C86F4CEF71AF] - (.IObit - Advanced SystemCare 5 Tray.) -
O4 - HKUS\S-1-5-18\..\Run: [Advanced SystemCare 5] . (.IObit - Advanced SystemCare 5 Tray.) -- C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCTray.exe
O4 - HKUS\S-1-5-18\..\Run: [Advanced SystemCare 5] . (.IObit - Advanced SystemCare 5 Tray.) -- C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCTray.exe
O23 - Service: Advanced SystemCare Service 5 (AdvancedSystemCareService5) . (.IObit - Advanced SystemCare Service.) - C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCService.exe
O42 - Software: Advanced SystemCare 5 - (.IObit.) [HKLM] -- Advanced SystemCare 5_is1
SR - | Auto 02/01/2012 500568 | (AdvancedSystemCareService5) . (.IObit.) - C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCService.exe
Emptytemp

----------------------------------------------------------

- Click on the "GO" button to start the cleanup,
- Copy/paste the entire report into your next response
Tutorial:

http://www.premiumorange.com/zeb-help-process/zhpfix.html

Download Malwarebytes' Anti-Malware and save it to your desktop:

https://fr.malwarebytes.com/mwb-download/
or:

https://www.malekal.com/tutoriel-malwarebyte-anti-malware/

or here:
https://www.commentcamarche.net/telecharger/securite/14361-malwarebytes-anti-malware/

/!\ Vista and Windows 7 users: Right-click on the Malwarebytes' Anti-Malware logo, "run as Administrator"

. Double-click on the downloaded file to start the installation process.
. In the "update" tab, click on the "Check for updates" button
. If the firewall asks for permission to connect for Malwarebytes, accept it
. Once the update is complete
. go to the "Scan" tab
. Select Run a full scan
. Click on Scan
. The scan starts.
. At the end of the scan, a message will appear: The scan has completed normally. Click on 'Show results' to display all found items.
. Click OK to continue.
. If any malware has been detected, click on Show results
. Select all (or leave checked) and click on Remove the selected Malwarebytes will delete the files and registry keys and put a copy in quarantine.
. Malwarebytes will open Notepad and copy the scan report.
. Go to the report/log tab
. Click on it to display it once displayed
. Click on edit at the top of Notepad, then select all
. Click edit again and then copy, and return to the forum and in your reply
. Right-click in the reply box and paste
. At the end of the scan, Malwarebytes may need to restart the PC to finalize the removal, so don’t panic, restart your PC !!!

If you need help, check out this tutorial:
https://www.malekal.com/tutoriel-malwarebyte-anti-malware/

I have to get to work, @ ++

--
O.o°*♪♪♫ Member, Security Contributor CCM o°.Oø¤º°'°º¤ø

O.o°* ♪♪♫ Breathe deeply, write your message clearly and in good French. It will go well, you’ll see, we’re trying!!! o°.Oø¤º°'°º¤ø

Electricien 69 · Answer

super for the manipulations :D

for Advanced system care, I tried to remove it, we're going in that direction :D

for the rest, you will keep avast, since Macafric has been uninstalled (there were some remnants, but now deleted)

restart MBAM, just empty its quarantine :D

restart your pc,

Download SEAF.exe (from C_XX) to your desktop.
http://general-changelog-team.fr/telechargements/logiciels/viewdownload/83-outils-de-cxx/52-seaf

? Double click on SEAF.exe (Run as administrator for Vista) .

? Check the boxes:
- Also search in the registry
- Additional information

? Type exactly this text in this window and confirm by [Enter] :

Advanced systemcare

? Wait during the search, and don't touch anything ...

? A window with a .txt log will appear.

? Copy/paste this report into your next reply.

--
O.o°*♪♪♫ Member, Security Contributor CCM o°.Oø¤º°'°º¤ø

O.o°* ♪♪♫ Breathe deeply, write your message in good French and clearly. It's going to be fine, you'll see, at least we're trying!!! o°.Oø¤º°'°º¤ø

Electricien 69 · Answer

Hello,
for the moment, do not reinstall Avast!

Use this to remove the remainder of Advanced SystemCare:

http://www.forum-vista.net/forum/

If you can't manage, I'll script it :D

--
O.o°*♪♪♫ Member, Security Contributor CCM o°.Oø¤º°'°º¤ø

O.o°* ♪♪♫ Breathe deeply, write your message in proper French and clearly. It'll be fine, you'll see, well let's try!!! o°.Oø¤º°'°º¤ø

Electricien 69 · Answer

Hello,

great, for the report, no worries :D

is the computer working normally before we proceed?

--
O.o°*♪♪♫ Member, CCM security contributor o°.Oø¤º°'°º¤ø

O.o°* ♪♪♫ Breathe deeply, write your message in good French and clearly. It will be fine, you'll see, well we're trying!!! o°.Oø¤º°'°º¤ø

supermamie54 · Answer

Good evening, yes it seems so. It turns on faster which is already quite positive!!
However, I have had a long-standing issue with the control deck at startup. A window opens and tells me it's not responding, is this related to all that or is it a different problem? And I still can't access the games on my account. On the others, there are no issues with any game, but on my account, I can't access the games.
Thank you, have a good evening.

Electricien 69 · Answer

Good evening,

what is the exact message at startup?

--
O.o°*♪♪♫ Member, Security Contributor CCM o°.Oø¤º°'°º¤ø

O.o°* ♪♪♫ Breathe deeply, Write your message in good French and clearly. It will be fine, you'll see, well we will try!!! o°.Oø¤º°'°º¤ø

supermamie54 · Answer

I have two small things that pop up, one at the bottom right saying "unable to connect to all network drives"
and the second is a small window that opens if I'm too quick, saying "control deck is not responding; wait for the program to respond; or cancel."

Electricien 69 · Answer

impossible to connect all network drives "  how many connections do you have configured on your PC?  there's one causing you this message!   for Control Panel:  you need to create a key in the registry, use this as a guide:   https://www.aidoweb.com/forum/controldeck-ne-repond-pas-36851#p339164     -- O.o°*&#9834;&#9834;&#9835; Member, Security Contributor CCM o°.Oø¤º°'°º¤ø  O.o°* &#9834;&#9834;&#9835; Breathe deeply, write your message in good French and clearly. It will be fine, you'll see, well we’ll try!!! o°.Oø¤º°'°º¤ø

supermamie54 · Answer

Wow, I have no idea how much I have. I'll check that out. Thanks for the link.

Electricien 69 · Answer

Hello,

no panic!

when did it turn off by itself?

restart zhpdiag,

* Click on the icon representing a magnifying glass (“Run the diagnostic”)
* Save the report to your Desktop using the icon representing a floppy disk
* Host the ZHPDiag.txt report on Cjoint, then copy/paste the provided link in your next response on the forum:

https://www.cjoint.com/ => https://www.commentcamarche.net/faq/29493-utiliser-cjoint-pour-heberger-des-fichiers

--
O.o°*♪♪♫ Member, Security Contributor CCM o°.Oø¤º°'°º¤ø

O.o°* ♪♪♫ Breathe deeply, write your message in good French and clearly. It will be fine, you will see, well we will try !!! o°.Oø¤º°'°º¤ø

Electricien 69 · Answer

Hello,

not cool,

* /!\Warning:
This software should only be used as prescribed by a qualified helper.
Do not use outside of this situation: dangerous!

► Download ComboFix from this link and save it on your desktop:
https://forum.pcastuces.com/combofix_renomme_au_telechargement-f31s22.htm
or here:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe
Read this
https://www.bleepingcomputer.com/combofix/fr/comment-utiliser-combofix

Before using ComboFix:

► close all program windows.

► Temporarily disable and only for the duration of using ComboFix, the real-time protection of your Antivirus and Anti-spywares, which can significantly interfere with the searching and cleaning process of the tool.
Once done, double-click on Combofix.exe on your desktop.

/!\ Vista user: Right-click on the ComboFix logo, "Run as Administrator"

- Answer yes to the warning message, so the program can start to analyze the pc.

- ComboFix may need to connect to the internet to find updates, so you need to allow it.

/!\ During this step, do not use the pc and do not open any programs.

- At the end of the scan, ComboFix may need to restart the pc to complete the disinfection/search, let it do so.
- A report will then open in Notepad, this report file ComboFix.txt is automatically saved and stored at C:\ComboFix\ComboFix.txt)
► Reactivate the real-time protection of your Antivirus and Anti-spywares before reconnecting to the internet.
► Return to the forum, and copy and paste the entire content of C:\Combofix.txt into your next message.

--
O.o°*♪♪♫ Member, Security Contributor CCM o°.Oø¤º°'°º¤ø

O.o°* ♪♪♫ Breathe deeply, write your message clearly in proper French. It will go well, you'll see, at least we're trying!!! o°.Oø¤º°'°º¤ø

Electricien 69 · Answer

Hello,

uninstall Avast (if you still have it on your PC) and any protection software like antispyware (especially if it’s AVG), then run ComboFix

the steps will proceed, let it work :D

normally, it creates a system restore point before launching, if for some reason the PC crashes or doesn't respond on startup, perform a system restore using the point created by ComboFix :D

--
O.o°*♪♪♫ Member, Security Contributor CCM o°.Oø¤º°'°º¤ø

O.o°* ♪♪♫ Breathe deeply, write your message in good French and clearly. It will be fine, you'll see, at least we’ll try!!! o°.Oø¤º°'°º¤ø

supermamie54 · Answer

Hello I just read the ComboFix tutorial and it scares me!! I'm wondering if it's going to delete all my data. I'm thinking that if a file is infected, will it delete the file?? And I'll lose my documents and everything else, right? Ouch, ouch, ouch, I'm afraid of the outcome.

Electricien 69 · Answer

Hello,  but no, everything should go well normally :D  read carefully what I noted here:  https://forums.commentcamarche.net/forum/affich-25206601-advanced-system-care#60  -- O.o°*&#9834;&#9834;&#9835; Member, Security Contributor CCM o°.Oø¤º°'°º¤ø  O.o°* &#9834;&#9834;&#9835; Breathe deeply, write your message in proper French and clearly. It will go well, you’ll see, well we’ll try!!! o°.Oø¤º°'°º¤ø

supermamie54 · Answer

Alright, thank you, then I'll go for it... Have a nice day.

Electricien 69 · Answer

@++ -- O.o°*&#9834;&#9834;&#9835; Member, CCM Security Contributor o°.Oø¤º°'°º¤ø  O.o°* &#9834;&#9834;&#9835; Breathe deeply, write your message clearly and in good French. It will be fine, you’ll see, at least we’ll try!!! o°.Oø¤º°'°º¤ø

supermamie54 · Answer

I have the report; should I link it or paste it directly? I know my questions may seem silly to you, but just to be sure, I prefer to ask.

Electricien 69 · Answer

host the report on Cjoint, copy and paste the link of the report in your next message :  https://www.cjoint.com/ => https://www.commentcamarche.net/faq/29493-utiliser-cjoint-pour-heberger-des-fichiers  -- O.o°*&#9834;&#9834;&#9835; Member, CCM security contributor o°.Oø¤º°'°º¤ø  O.o°* &#9834;&#9834;&#9835; Breathe deeply, write your message in proper French and clearly. It will go well, you'll see, let's try!!! o°.Oø¤º°'°º¤ø

supermamie54 · Answer

re so here is the link http://cjoint.com/?BEBqABtotf3 I hope it's all good.

Electricien 69 · Answer

Restart your computer, let me know how it’s working before continuing :D  Does the computer shut down by itself again?     -- O.o°*&#9834;&#9834;&#9835; Member, Security Contributor CCM o°.Oø¤º°'°º¤ø  O.o°* &#9834;&#9834;&#9835; Breathe deeply, write your message in good French and clearly. It will be fine, you'll see, at least we're trying !!! o°.Oø¤º°'°º¤ø

supermamie54 · Answer

he's restarting well, he's not lagging. On the other hand, no, it's not shutting down on its own anymore; I think it was a problem with my charger. Can I reinstall Avast? Thank you.

Electricien 69 · Answer

reinstall Avast before moving on to the next step :D   -- O.o°*&#9834;&#9834;&#9835; Member, Security Contributor CCM o°.Oø¤º°'°º¤ø  O.o°* &#9834;&#9834;&#9835; Breathe deeply, write your message in good French and clearly. It will be fine, you’ll see, well let’s try !!! o°.Oø¤º°'°º¤ø

supermamie54 · Answer

ah it's not over!!! I really believed in it lol well I'll reinstall that then.

supermamie54 · Answer

That's it, Avast is reinstalled and updated.

Electricien 69 · Answer

super,  /!\ Attention : more and more programs offer the installation of toolbars (Toolbars, pre-checked box), so don't forget to uncheck the corresponding boxes during installation.     * to remove disinfecting tools : Download Delfix to your desktop:  HERE  or  https://www.commentcamarche.net/telecharger/securite/7111-delfix/  *Click on the "Remove" button and post its report in your next message **To uninstall it, simply relaunch it and click on the uninstall button.     . download Ccleaner from this address and save it on the desktop  https://www.commentcamarche.net/telecharger/utilitaires/5647-ccleaner/  .double-click on the file to start the installation  /!\ make sure that during installation, you are not installing toolbars; if this is the case, uncheck the corresponding box!  /!\ Windows Vista and 7 users: Right-click on the Ccleaner logo, "run as Administrator"  .in the installation window, choose French language and OK .click next .read the license and accept .click next .here you only keep the box checked for creating a shortcut on the desktop and then automatically checking for Ccleaner updates .click install .click close .double-click on the Ccleaner icon to open it .once opened, click on options and then advanced .uncheck erase only files from the Windows temp folder older than 24 hours .click on cleaner .click on Windows and in the advanced column .check the first box old data from the prefetch, just that one which gives you the old data from the prefetch box and the advanced box that is checked automatically, but just that one .click analyze once the analysis is completed .click on run cleaner and on the confirmation prompt OK you will have to do this again once finished check by pressing analyze again to be sure there is nothing left .now click on registry and then on search for errors .leave everything checked and click on repair selected errors .it asks you to save YES .give it a name to find it and save .click on fix all selected errors and on the confirmation prompt OK .it deletes and close you check by relaunching search for errors .you go back to options and check the box erase only files from the Windows temp folder older than 48 hours and on cleaner, Windows under advanced you uncheck the first box old data from the prefetch .you can close Ccleaner  installation & cleaning tutorial: https://www.donnemoilinfo.com/tuto/CCleaner/    * Remove old system restore points after disinfection:   It is necessary to disable and then re-enable system restore to purge it because restore points may be infected:    For Windows 7:  https://www.commentcamarche.net/informatique/windows/147-restaurer-windows-avec-les-points-de-restauration/     * update your antivirus, run a full scan of your PC, keep me informed of the result :-)   -- O.o°*&#9834;&#9834;&#9835; Member, Security Contributor CCM o°.Oø¤º°'°º¤ø  O.o°* &#9834;&#9834;&#9835; Breathe deeply, write your message clearly in French. It will be fine, you will see, at least we try !!! o°.Oø¤º°'°º¤ø

supermamie54 · Answer

Hello, I'm sorry I haven't had the time to get on the computer these days.  I ran CCleaner CCleaner report: http://cjoint.com/?BEFmDALApxb  I also ran Delfix, here's the report http://cjoint.com/?BEFmyeBnx32 However, while trying to copy the link, I just realized that I still have AVG. I followed everything properly. And I still can't access my games from my session. If I want to play games, I have to go to another session. I must have made a mistake somewhere; otherwise, I think AVG would be gone. Thank you.

Electricien 69 · Answer

Hello,   you had Norton and Avast on your PC, which have been uninstalled!   Where does AVG come from?   Did you Delete the old restore points or did you restore your PC???       -- O.o°*&#9834;&#9834;&#9835; Member, Security Contributor CCM o°.Oø¤º°'°º¤ø  O.o°* &#9834;&#9834;&#9835; Breathe deeply, write your message in good French and clearly. It will be fine, you'll see, at least we're trying!!! o°.Oø¤º°'°º¤ø

supermamie54 · Answer

I have no idea where AVG comes from (I think my son wanted to download stuff and kept everything checked) because according to him, it first appeared on his session. But it's been there for quite a while now. Otherwise, I deleted the old restore points.

Electricien 69 · Answer

You still have Revo on your PC, uninstall AVG, keep only Avast!   Have you run a scan with Avast?  If so, I'm interested in the results   -- O.o°*&#9834;&#9834;&#9835; Member, Security Contributor CCM o°.Oø¤º°'°º¤ø  O.o°* &#9834;&#9834;&#9835; Breathe deeply, write your message in good French and clearly. It will go well, you'll see, well we're trying!!! o°.Oø¤º°'°º¤ø

supermamie54 · Answer

I just checked with REVO and I can't find AVG.  Otherwise, yes, I did a scan with Avast and it found nothing, 0 infections.

Electricien 69 · Answer

Where does AVG come from?  According to your reports, it's not there!  Is it still on the PC?      -- O.o°*&#9834;&#9834;&#9835; Member, Security Contributor CCM o°.Oø¤º°'°º¤ø  O.o°* &#9834;&#9834;&#9835; Breathe deeply, write your message in proper French and clearly. It will be fine, you'll see; well, we'll see!!! o°.Oø¤º°'°º¤ø

supermamie54 · Answer

What I find strange is that I can't find it with REVO or in the programs via the control panel. But it's still there. I'll try to explain, but it's not going to be easy lol So when I go to the Google page; in internet options; programs; manage add-ons; and when I click on search engines, there is AVG! And in accelerators, there is BING. On my son's session, I have trouble keeping Google; it often goes back to AVG. I don’t know if I expressed myself well, but I hope my explanations will help you.

Electricien 69 · Answer

manage the add-on modules; and when I click on search engines, there's AVG!  it's the AVG toolbar, you can uninstall it from your browser's internet options :D    -- O.o°*&#9834;&#9834;&#9835; Member, Security Contributor CCM o°.Oø¤º°'°º¤ø  O.o°* &#9834;&#9834;&#9835; Breathe deeply, write your message in proper French and clearly. It will be fine, you'll see, well we're trying!!! o°.Oø¤º°'°º¤ø

supermamie54 · Answer

oops it's so simple all of a sudden!! lol

supermamie54 · Answer

On the other hand, I'm on another session and my computer keeps shutting down. Do I have to redo all the operations we did on all the sessions or leave it like this? It has already shut down 3 or 4 times this evening. I logged into this session to be able to play my games, but it shuts down too often and it's getting annoying. Thank you.

Electricien 69 · Answer

Hello, since the beginning, you were on the administrator session, why did you change sessions?  on the multi-session PC, you must always stay on the administrator session to have the necessary rights for cleaning, as well as easy access to the different parts of the PC :D    -- O.o°*&#9834;&#9834;&#9835; Member, Security Contributor CCM o°.Oø¤º°'°º¤ø  O.o°* &#9834;&#9834;&#9835; Breathe deeply, write your message in proper French and clearly. It will go well, you’ll see, at least we’ll try!!! o°.Oø¤º°'°º¤ø

supermamie54 · Answer

Hello I just changed my session last night to be able to play my games :D and I took the opportunity to check a bit out of curiosity (but I didn't touch anything!! lol) and now I'm just stopping by on another computer. Otherwise, yes, I always log into the administrator session to do the operations  have a good Sunday.

Electricien 69 · Answer

Great,  all that's left is to create a new system restore point, it can be useful :D  with that, happy surfing ;-)     -- O.o°*&#9834;&#9834;&#9835; Member, Security Contributor CCM o°.Oø¤º°'°º¤ø  O.o°* &#9834;&#9834;&#9835; Breathe deeply, write your message in good French and clearly. It will go well, you'll see, well we're trying!!! o°.Oø¤º°'°º¤ø

supermamie54 · Answer

uh yeah, and how do I do that? :D and then will everything be over?

supermamie54 · Answer

thank you for everything Electrician 69 for your patience and your valuable advice a big thank you good luck.

Electricien 69 · Answer

Hello,  use this link to create a new system restore point, it can always be useful (this restore point is not eternal, so the operation needs to be repeated from time to time):  https://www.commentcamarche.net/informatique/windows/147-restaurer-windows-avec-les-points-de-restauration/#creer-un-point-de-restauration   :-)    -- O.o°*&#9834;&#9834;&#9835; Member, Security Contributor CCM o°.Oø¤º°'°º¤ø  O.o°* &#9834;&#9834;&#9835; Breathe deeply, write your message clearly and properly in French. It will go well, you'll see, well we try!!! o°.Oø¤º°'°º¤ø

supermamie54 · Answer

Hello  thank you for the link, I was able to create the system restore point.  thank you for everything.

Electricien 69 · Answer

;-)   -- O.o°*&#9834;&#9834;&#9835; Member, Security Contributor CCM o°.Oø¤º°'°º¤ø  O.o°* &#9834;&#9834;&#9835; Breathe deeply, Write your message in proper French and clearly. It will be alright, you'll see, at least we're trying!!! o°.Oø¤º°'°º¤ø

Und3red · Answer

I strongly advise against buying Advanced SystemCare Ultimate 7, which is an "antivirus" that, one day after activation, blocks your screen to make you shut down your computer. When you turn it back on, it undergoes a sort of update, and when it's finished, it asks you for a username and password, even though normally there shouldn't be any password. My PC repairman told me that the virus behaves like it's entering your home, kicking you out, and locking the door behind it. It takes a long time to recover the password. So if you want an antivirus, the best value for money is AVAST. BUY AVAST!!! Because Advanced SystemCare Ultimate 7 is a virus that cost you 43.70 euros for a virus that takes a week to fix. SO BUY AVAST OR NORTON SECURITY SCAN!!! Thank you for reading.   Und3red

Soin système avancé

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