View original (French)

Money - incorrect password

Solved
Mayrone -  
jmarion3 Posted messages 49487 Registration date   Status Contributor Last intervention   -
Hello,

I can no longer access Money, it says my password is incorrect even though it’s the right one.

I only cleared the temporary files in my browser.

Could someone please help me?

Thank you in advance

Configuration: Windows 7 / Firefox 12.0

1 answer

  1.
    jmarion3 Posted messages 49487 Registration date   Status Contributor Last intervention   5 508
     
    Hello;

    Are you sure you are typing the correct password (Caps Lock/Num Lock) since it seems odd that MsMoney no longer recognizes its password if it has not been changed?

    On which medium is the backup installed (USB key/CD/DVD or external hard drive)?

    What is the exact message displayed when MsMoney opens, and since when have you had this message?

    --

    Please come back to the Forum to indicate whether it has been resolved or not.

    Best regards
    0