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Update for Windows XP (KB2686509)

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pagrosdidier Posted messages 135 Status Member -  
 plefebv -
Hello,

On May 12 I received a update alert for Windows XP.

All updates installed successfully, except the Windows XP security update (KB2686509).

I tried to relaunch it manually but it's impossible.

Moreover, since then my hard drive runs fast as if it is searching for something.

The security update for Windows XP (KB2686509) keeps prompting again and again.

Could you help me?

Thank you

Best regards,

Pascal

Configuration: Windows XP / Firefox 12.0

26 answers

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  1. Edawards Posted messages 16906 Registration date   Status Member Last intervention   1 979
     
    Hello,
    Click on My Computer to open it, right-click C:, click Properties at the bottom, then Disk Cleanup.
    Click on More Options at the top, click at the bottom on Clean, do it then OK as soon as possible and delete, it can take a while.
    Also empty all old backups, click System in Control Panel, go to the System Restore tab, check the box: Disable System Restore, click Apply then as soon as possible click OK, let it run until the OK or Apply boxes come back normally.
    Close everything, then uncheck this box again to re-enable System Restore at the next startup.
    You install the update again, sometimes it takes long and you must be patient; if it doesn’t want to install quickly you cancel it, you shut down the PC completely.
    You restart it and let everything install, so the update is applied at shutdown and the configuration at startup.

    You can also empty the pagefile.
    6
    1. Edawards Posted messages 16906 Registration date   Status Member Last intervention   1 979
       
      Also check that the time is synchronized with the Internet.
      0
    2. galere
       
      In the Properties, then go to General, Tools, Hardware? because I didn’t clean the disk, just a defrag ... thanks
      0
  2. tanteelise Posted messages 28184 Registration date   Status Contributor Last intervention   4 820
     
    re-

    you go to the left column, you follow exactly:
    you click on the small + of HKEY_LOCAL_MACHINE
    then, on the small + of System
    then on the small + of CurrentControlSet
    there, on the left you should have:

    Keyboard Layout

    and to the right of Keyboard Layout, you have keys, you right-click, delete.
    --
    "The little I know is due to my ignorance" (Sacha Guitry)
    No responses after 5-6 PM, thank you for your understanding :)
    6
    1. tanteelise Posted messages 28184 Registration date   Status Contributor Last intervention   4 820
       
      ps: of course in regedit.
      0
    2. noob ;)
       
      nothing understood!!
      0
    3. noob ;)
       
      more detailed would be very good!! left column of what or where ??? 2 pages that I’m pissed off with this f***ing update that’s still not done I gave up on it .... strange that this darn update causes a problem for many !!!! thanks
      0
    4. tanteelise Posted messages 28184 Registration date   Status Contributor Last intervention   4 820
       
      write in start: regedit
      you will have on screen and you follow the instructions mentioned above.
      0
    5. plefebv
       
      Perfect, so once we’ve removed the keyboard config, what do we do?
      0
  3. tecutli
     
    Good evening,

    The Windows XP SP3 KB2686509 update gave me a hard time, but I got there. I identified 2 problems. First, one or more potential errors in the registry key HK_local_machine\Currentcontrolset\control\Keyboard Layouts. If there are any, these errors are listed in a Faultykeyboard.log file that is created when you launch the update installation. To fix these errors, you must delete all content of this key and install the contents of a kbdmaps.reg file; this file can be downloaded from http://www.devhardware.com/forums/attachment.php?attachmentid=3240 by replacing the .txt extension of the downloaded kbdmap.txt file with .reg, then double-click to install the obtained kbdmaps.reg file, and then restart the computer. Next, uninstall, if installed, the Microsoft Silverlight program. You can then install the update, which is directly downloadable from Microsoft's site. If you wish, you can then reinstall Silverlight.
    5
    1. Mistico
       
      Attention : this is not [HKEY_LOCAL_MACHINE\CurrentControlSet\Control\Keyboard Layouts]
      but [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Keyboard Layouts]


      Thank you for this solution which helped me a lot. I just have a small addition to add:
      Once you have followed Tecutli's tutorial properly, if the problem persists, no worries.

      1. After the installation fails, open the file %SystemRoot%\Faultykeyboard.log, it contains a list of DLLs.

      2. In the registry open the key
      [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Keyboard Layouts]
      and delete all sub-keys corresponding to the DLLs listed.

      3. Re-run the KB2686509 installation.
      0
  4. kaneagle Posted messages 86283 Registration date   Status Moderator Last intervention   14 682
     
    Go to: C\windows\softwaredistributiondownload
    Delete all contents in download

    Then, try to install it manually: --> KB2686509

    Restart the PC and check again with Windows Update if everything is OK.

    --
    Humans are at their best when things are at their worst.
    3
  6. pagrosdidier Posted messages 135 Status Member 20
     
    Hello,

    I have completed all the steps you indicated.
    Then I just tried to install the update, still impossible to install..

    Best regards
    1
  7. Mec
     
    Look here:

    http://forum.pcastuces.com/sujet.asp?f=1&s=186948
    1
    1. pagrosdidier Posted messages 135 Status Member 20
       
      I’ve already read this post before coming here for help.

      In your link it mentions a CLAVIER.dll in faultykeyboard.lo I don’t have that kind of dll

      I didn’t manage to.
      0
    2. Edawards Posted messages 16906 Registration date   Status Member Last intervention   1 979
       
      Check in the installed updates if it is not already present.
      0
  8. tanteelise Posted messages 28184 Registration date   Status Contributor Last intervention   4 820
     
    Hello,

    congratulatory for you, and above all, thanks for sharing your solution, it could help other users.

    Best of luck

    --
    "The little I know, I owe to my ignorance" (Sacha Guitry)
    No responses after 5-6 PM, thank you for your understanding :)
    1
  9. pagrosdidier Posted messages 135 Status Member 20
     
    Oh, I hadn’t thought of that... I’ll check it right away...

    Thank you
    0
  10. pagrosdidier Posted messages 135 Status Member 20
     
    I just checked, alas no, she isn’t present..

    thank you
    0
  11. pagrosdidier Posted messages 135 Status Member 20
     
    Hello,

    I just tried, emptied the contents of C\windows\softwaredistribution\download
    Then tried to install manually: KB2686509

    Impossible

    I’m posting the log of this operation here maybe you will see the reason for this obstacle?

    KB2686509.log :

    2.781: 2012/05/15 15:49:37.328 (local)
    2.781: d:\a0a108671f38a83577\update\update.exe (version 6.3.13.0)
    2.796: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f
    2.843: Hotfix started with following command line:
    2.843: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2
    2.843: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2
    2.859: CreateUserInterface: GetProcAddress for DefineInstallCustomUI failed: 0x7f
    3.343: Return Value From IsMachineSafe = 0
    3.343: IsMachineSafe returned 441092
    3.343: Fist Condition in Prereq.IsMachineSafe.Section Failed
    3.343: Condition Check for Line 1 of PreRequisite returned FALSE
    3.343: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    3.343: Le programme d'installation du KB2686509 a rencontré une erreur : Le programme d'installation ne peut pas continuer car une ou plusieurs des conditions nécessaires à l'installation du logiciel "KB2686509" ne sont pas remplies. Pour obtenir plus de détails, voir le fichier journal c:\windows\KB2686509.log.
    3.359: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    3.359: Le programme d'installation ne peut pas continuer car une ou plusieurs des conditions nécessaires à l'installation du logiciel "KB2686509" ne sont pas remplies. Pour obtenir plus de détails, voir le fichier journal c:\windows\KB2686509.log.
    23.250: Message displayed to the user: Le programme d'installation ne peut pas continuer car une ou plusieurs des conditions nécessaires à l'installation du logiciel "KB2686509" ne sont pas remplies. Pour obtenir plus de détails, voir le fichier journal c:\windows\KB
    23.250: User Input: OK
    23.250: Update.exe extended error code = 0xf0f4
    23.250: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    0
  12. tanteelise Posted messages 28184 Registration date   Status Contributor Last intervention   4 820
     
    Hello,

    I’m taking the liberty to intervene; here is the same problem as yours, solved by deleting the key in the registry, following the Microsoft information:

    https://forums.commentcamarche.net/forum/affich-25157352-pb-maj-windows-xp-kb2686509#p25164745

    Best regards

    --
    “The little I know, I owe to my ignorance” (Sacha Guitry)
    No responses after 5-6 PM, thank you for your understanding :)
    0
  13. pagrosdidier Posted messages 135 Status Member 20
     
    Hello everyone

    Thank you all for your help,

    In the links you gave me, all of them say this:

    --------------------
    Open the Faultykeyboard.log file located in the %windir% folder. This log file contains information about registered keyboard layout files that are not located in the %Windir%\System32 folder. The contents of the log file look like this:

    Keyboard1.dll
    .\Layoutfiles\keyboard2.dll
    C:\Windows\System\Kbda1.dll
    -----------------------

    However, I do not have these 3 items in the Faultykeyboard.log file:
    Keyboard1.dll
    .\Layoutfiles\keyboard2.dll
    C:\Windows\System\Kbda1.dll

    Here is what I have in the Faultykeyboard.log file:

    kbdsp.kbd
    kbdsp.kbd
    kbdno.kbd
    kbdla.kbd
    kbdla.kbd
    kbdla.kbd
    kbdla.kbd
    kbdla.kbd
    kbdus.kbd
    kbdla.kbd
    kbdus.kbd
    kbdla.kbd
    kbdla.kbd
    kbdla.kbd
    kbdla.kbd
    kbdla.kbd
    kbdla.kbd
    kbdla.kbd
    kbdla.kbd
    kbdla.kbd
    kbdla.kbd

    Curious, isn’t it?

    So I can’t copy the files listed in the Faultykeyboard.log into the System32 folder.

    Strange indeed...
    0
    1. pagrosdidier Posted messages 135 Status Member 20
       
      I found a link that deals with the subject and that also has in its Faultykeyboard.log the same things as me in .kdb https://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_update/kb2686509-repeatedly-fails-with-error-code/0deeacb6-115c-419d-ac37-03ff8927b79c?tab=AllReplies&page=4 Unfortunately it's in English and I don't know the language.
      0
    2. Edawards Posted messages 16906 Registration date   Status Member Last intervention   1 979
       
      They talk initially about: for example, whether the Num Lock is on or off. It can be named Num Lock or Caps Lock as well. Control the time at which you perform updates as well, whether they are automatic etc... See if they are properly configured with the firewall.
      0
  14. tanteelise Posted messages 28184 Registration date   Status Contributor Last intervention   4 820
     
    Hello,

    I’m reaching out again for advice, even if you can’t locate these files, go to the registry and do this:

    322756 (https://support.microsoft.com/fr-fr/help/322756/how-to-back-up-and-restore-the-registry-in-windows ) How to back up and restore the Registry in Windows
    1.Delete any Registry entry that references the keyboard layout file in the following Registry subkey:
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Keyboard Layout
    2.Delete the keyboard layout file.

    source : microsoft.

    --
    "The little I know, I owe to my ignorance" (Sacha Guitry)
    No responses after 5-6 PM, thank you for your understanding :)
    0
  15. pagrosdidier Posted messages 135 Status Member 20
     
    Hello

    I have performed the backup

    To delete any Registry entry that references the keyboard layout file in the following Registry key:
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Keyboard Layout

    I don’t know how to find
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Keyboard Layout

    To delete the keyboard layout file, how can I know which file to delete?

    Thank you
    0
  16. pagrosdidier Posted messages 135 Status Member 20
     
    Ah I think my hiccup is there!

    Once you arrive at CurrentControlSet/
    I don't have Keyboard Layout

    See screenshot:
    http://cjoint.com/data/0EqsWNA8JEb.htm

    Thanks
    0
  17. pagrosdidier Posted messages 135 Status Member 20
     
    Reassembling in CurrentControlSet /control/

    I found:

    Keyboard Layout
    Keyboard Layouts

    Is that it?

    If yes, should I delete them?

    Thanks
    0
    1. Edawards Posted messages 16906 Registration date   Status Member Last intervention   1 979
       
      Good evening,
      Do not uninstall anything without backing up the Registry on external media first, for example, more prudent, because if there's a problem you can always reinstall.
      Click on the one with Layouts, then add this next to Layouts with the \ :
      Keyboard Layouts\0000040C

      Then close the registry, restart the PC and try to reinstall the update.
      0
    2. tanteelise Posted messages 28184 Registration date   Status Contributor Last intervention   4 820
       
      Hello, yes, that’s it.
      0
  18. pagrosdidier Posted messages 135 Status Member 20
     
    Attention I didn't find anything in CurrentControl/

    But in a subdirectory which is:

    CurrentControlSet /control/
    And
    Keyboard Layout
    Keyboard Layouts
    are not files but also directories

    I suppose that changes everything

    So should I delete these 2 directories
    Keyboard Layout
    Keyboard Layouts
    with everything in each of them?

    Thank you
    0
    1. tanteelise Posted messages 28184 Registration date   Status Contributor Last intervention   4 820
       
      Only the subkeys, that is, what is inside them.
      0
  19. pagrosdidier Posted messages 135 Status Member 20
     
    Hello

    After a long absence, I’m returning just now.

    I deleted the two directories I had previously saved, namely:

    Keyboard Layout
    Keyboard Layouts

    I restarted my PC

    I tried the automatic update: still impossible

    I tried the manual installation: still impossible.

    I repeated the process several times, but still impossible.

    There must be something odd on my PC for it to never work...

    Thank you

    Pascal
    0
    1. mickael595 Posted messages 60 Status Member
       
      because Windows XP is no longer supported, so updates are impossible (for the moment I’m not bothered by this problem)
      0
  20. tanteelise Posted messages 28184 Registration date   Status Contributor Last intervention   4 820
     
    Hello,

    sorry for now I have to leave, I will look tomorrow.

    Best regards

    --
    "The little I know, I owe to my ignorance" (Sacha Guitry)
    No responses after 5-6 PM, thank you for your understanding :)
    0
  21. pagrosdidier Posted messages 135 Status Member 20
     
    Hello,

    Don’t be sorry, on the contrary, I’m already happy to have your help.

    I know how to be patient

    Ah I forgot to mention that before all these latest updates I had just changed my keyboard and my mouse to a wireless USB keyboard+mouse from Logitech; could that be the problem? Although I also put the old one back in the meantime to see, but the problem was the same.

    Well, let’s take some time to think...

    Best regards
    0
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