Error 7001 Windows crash
Gaëtan
-
Gaëtan -
Gaëtan -
Hello,
I have been experiencing a problem for a few days that seems quite serious, and I hope to find the necessary help here.
As soon as I start my PC, after a few minutes (maximum 10), the computer freezes and stops working. I then receive an error message saying that the Windows Explorer has stopped working. I have no choice but to restart my PC (forcefully).
However, the computer works perfectly in safe mode, and I am sending you this message from there.
I checked my devices one by one, and all drivers were up to date except for the network card (which I updated).
The Event Viewer, however, gives me bad news.
I have an error that appears continuously, several times per minute (sometimes per second!!). It is this error, always the same, 7001 from the Service Control Manager:
FIRST ERROR:
"Log Name: System
Source: Service Control Manager
Date: 04/18/2012 01:15:11
Event ID: 7001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: [ComputerName]
Description:
The Computer Browser service depends on the Server service that failed to start due to the following error:
The service or group failed to start.
Event XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2012-04-17T23:15:11.380132300Z" />
<EventRecordID>194489</EventRecordID>
<Correlation />
<Execution ProcessID="460" ThreadID="1116" />
<Channel>System</Channel>
<Computer>[ComputerName]</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Computer Browser</Data>
<Data Name="param2">Server</Data>
<Data Name="param3">%%1068</Data>
</EventData>
</Event>"
(I copied the details).
Other errors occur from time to time, much less frequently than the 7001 which monopolizes the viewer.
I am copying the other occurring errors:
SECOND ERROR
Log Name: Microsoft-Windows-Dhcp-Client/Admin
Source: Microsoft-Windows-Dhcp-Client
Date: 04/18/2012 00:50:52
Event ID: 1001
Task Category: Address Configuration State Event
Level: Error
Keywords:
User: LOCAL SERVICE
Computer: PC
Description:
The network did not assign any address to your computer (through DHCP) for the network card with network address 0x0024D64D94BD. The following error occurred: 0x79. Your computer will continue to try to obtain an address from the address server (DHCP).
Event XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" />
<EventID>1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>3</Task>
<Opcode>75</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2012-04-17T22:50:52.742703000Z" />
<EventRecordID>6588</EventRecordID>
<Correlation />
<Execution ProcessID="756" ThreadID="1800" />
<Channel>Microsoft-Windows-Dhcp-Client/Admin</Channel>
<Computer>PC</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="HWLength">6</Data>
<Data Name="HWAddress">0024D64D94BD</Data>
<Data Name="StatusCode">121</Data>
</EventData>
</Event>
THIRD ERROR
Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 04/18/2012 00:45:44
Event ID: 10005
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PC
Description:
DCOM received the error "1084" while starting the wuauserv service with arguments "" to start the server:
{E60687F7-01A1-40AA-86AC-DB1CBF673334}
Event XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="49152">10005</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-04-17T22:45:44.000000000Z" />
<EventRecordID>194430</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">1084</Data>
<Data Name="param2">wuauserv</Data>
<Data Name="param3">
<Data Name="param4">{E60687F7-01A1-40AA-86AC-DB1CBF673334}</Data>
</EventData>
</Event>
I searched the internet for solutions, but to no avail.
It should also be noted that two weeks ago, my computer started to fail as well. It froze on the "Welcome" screen. So, a startup problem. A scan with Malwarebytes revealed 3 malware which I then quarantined. After that, I was able to restart my computer without any issues... until now.
Upon going back in the Event Viewer, I found that these errors were already present at that time. (But not earlier).
I cannot perform a restore because my system did not enable them beforehand (therefore I have no restore point).
Of course, the Avast antivirus scan yields nothing.
Since all this, the Malwarebytes scan cannot complete, and my computer has not managed to finish a single update at shutdown (these updates were running indefinitely, also forcing me to shut down the computer forcefully).
I am strongly considering formatting, but I don't know if that's the best solution. My computer being small, I don't have a CD drive and Windows 7 was provided directly with the PC.
Here are the specifications of my computer:
Operating System Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Additional Information Not Available
Publisher Microsoft Corporation
Computer PC
Manufacturer Hewlett-Packard
Model HP ProBook 5310m
Type X86-based PC
Processor Intel(R) Core(TM)2 Duo CPU P9300 @ 2.26GHz, 2261 MHz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Hewlett-Packard 68PFU Ver. F.07, 11/17/2009
SMBIOS Version 2.4
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume1
Locale France
Hardware Abstraction Layer Version = "6.1.7601.17514"
User PC
Time Zone Paris, Madrid (Daylight Saving Time)
Physical Memory (RAM) Installed 2.00 GB
Total Physical Memory 1.93 GB
Available Physical Memory 932 MB
Total Virtual Memory 3.86 GB
Available Virtual Memory 2.91 GB
Swap File Space 1.93 GB
Swap File C:\pagefile.sys
I hope you can help me, thank you in advance ^^
Configuration: Windows 7 / Firefox 11.0
I have been experiencing a problem for a few days that seems quite serious, and I hope to find the necessary help here.
As soon as I start my PC, after a few minutes (maximum 10), the computer freezes and stops working. I then receive an error message saying that the Windows Explorer has stopped working. I have no choice but to restart my PC (forcefully).
However, the computer works perfectly in safe mode, and I am sending you this message from there.
I checked my devices one by one, and all drivers were up to date except for the network card (which I updated).
The Event Viewer, however, gives me bad news.
I have an error that appears continuously, several times per minute (sometimes per second!!). It is this error, always the same, 7001 from the Service Control Manager:
FIRST ERROR:
"Log Name: System
Source: Service Control Manager
Date: 04/18/2012 01:15:11
Event ID: 7001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: [ComputerName]
Description:
The Computer Browser service depends on the Server service that failed to start due to the following error:
The service or group failed to start.
Event XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2012-04-17T23:15:11.380132300Z" />
<EventRecordID>194489</EventRecordID>
<Correlation />
<Execution ProcessID="460" ThreadID="1116" />
<Channel>System</Channel>
<Computer>[ComputerName]</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Computer Browser</Data>
<Data Name="param2">Server</Data>
<Data Name="param3">%%1068</Data>
</EventData>
</Event>"
(I copied the details).
Other errors occur from time to time, much less frequently than the 7001 which monopolizes the viewer.
I am copying the other occurring errors:
SECOND ERROR
Log Name: Microsoft-Windows-Dhcp-Client/Admin
Source: Microsoft-Windows-Dhcp-Client
Date: 04/18/2012 00:50:52
Event ID: 1001
Task Category: Address Configuration State Event
Level: Error
Keywords:
User: LOCAL SERVICE
Computer: PC
Description:
The network did not assign any address to your computer (through DHCP) for the network card with network address 0x0024D64D94BD. The following error occurred: 0x79. Your computer will continue to try to obtain an address from the address server (DHCP).
Event XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" />
<EventID>1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>3</Task>
<Opcode>75</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2012-04-17T22:50:52.742703000Z" />
<EventRecordID>6588</EventRecordID>
<Correlation />
<Execution ProcessID="756" ThreadID="1800" />
<Channel>Microsoft-Windows-Dhcp-Client/Admin</Channel>
<Computer>PC</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="HWLength">6</Data>
<Data Name="HWAddress">0024D64D94BD</Data>
<Data Name="StatusCode">121</Data>
</EventData>
</Event>
THIRD ERROR
Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 04/18/2012 00:45:44
Event ID: 10005
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PC
Description:
DCOM received the error "1084" while starting the wuauserv service with arguments "" to start the server:
{E60687F7-01A1-40AA-86AC-DB1CBF673334}
Event XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="49152">10005</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-04-17T22:45:44.000000000Z" />
<EventRecordID>194430</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">1084</Data>
<Data Name="param2">wuauserv</Data>
<Data Name="param3">
<Data Name="param4">{E60687F7-01A1-40AA-86AC-DB1CBF673334}</Data>
</EventData>
</Event>
I searched the internet for solutions, but to no avail.
It should also be noted that two weeks ago, my computer started to fail as well. It froze on the "Welcome" screen. So, a startup problem. A scan with Malwarebytes revealed 3 malware which I then quarantined. After that, I was able to restart my computer without any issues... until now.
Upon going back in the Event Viewer, I found that these errors were already present at that time. (But not earlier).
I cannot perform a restore because my system did not enable them beforehand (therefore I have no restore point).
Of course, the Avast antivirus scan yields nothing.
Since all this, the Malwarebytes scan cannot complete, and my computer has not managed to finish a single update at shutdown (these updates were running indefinitely, also forcing me to shut down the computer forcefully).
I am strongly considering formatting, but I don't know if that's the best solution. My computer being small, I don't have a CD drive and Windows 7 was provided directly with the PC.
Here are the specifications of my computer:
Operating System Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Additional Information Not Available
Publisher Microsoft Corporation
Computer PC
Manufacturer Hewlett-Packard
Model HP ProBook 5310m
Type X86-based PC
Processor Intel(R) Core(TM)2 Duo CPU P9300 @ 2.26GHz, 2261 MHz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Hewlett-Packard 68PFU Ver. F.07, 11/17/2009
SMBIOS Version 2.4
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume1
Locale France
Hardware Abstraction Layer Version = "6.1.7601.17514"
User PC
Time Zone Paris, Madrid (Daylight Saving Time)
Physical Memory (RAM) Installed 2.00 GB
Total Physical Memory 1.93 GB
Available Physical Memory 932 MB
Total Virtual Memory 3.86 GB
Available Virtual Memory 2.91 GB
Swap File Space 1.93 GB
Swap File C:\pagefile.sys
I hope you can help me, thank you in advance ^^
Configuration: Windows 7 / Firefox 11.0
2 réponses
try to find a solution here:
https://support.microsoft.com/fixit/en
--
The chair / keyboard interface is the most difficult to configure.
https://support.microsoft.com/fixit/en
--
The chair / keyboard interface is the most difficult to configure.
hum avoid messing with the low register without properly informing yourself about it.
to find this you need to go to:
regedit
--
The chair / keyboard interface is the most difficult to configure.
to find this you need to go to:
regedit
--
The chair / keyboard interface is the most difficult to configure.
Hello, sorry for the late reply.
I searched the site and due to my limited skills I don't really understand everything actually =/ I'm afraid I won't understand the problem. It's the registry that's affected, but what could be hitting it?
Here's an example of what the event viewer shows me:
http://img703.imageshack.us/img703/5919/7001.png
And here are the programs that open on startup.
http://img191.imageshack.us/img191/7153/dmarrage.png
Since my computer works when booting in safe mode, it must be a startup program error that's causing my computer to freeze in normal mode.
What program could be causing this damage?
Thank you for your help :)
I searched the site and due to my limited skills I don't really understand everything actually =/ I'm afraid I won't understand the problem. It's the registry that's affected, but what could be hitting it?
Here's an example of what the event viewer shows me:
http://img703.imageshack.us/img703/5919/7001.png
And here are the programs that open on startup.
http://img191.imageshack.us/img191/7153/dmarrage.png
Since my computer works when booting in safe mode, it must be a startup program error that's causing my computer to freeze in normal mode.
What program could be causing this damage?
Thank you for your help :)
According to the site, I am supposed to find an element on my computer, but I can't.
"Before proceeding with the workaround, check that the Protected Storage service registry key is missing. The Protected Storage service registry key is located at:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services "