Wifi connection on Numéricable: impossible

Solved

Phènix 64 -

Hello!
Since changing my internet provider, I can't connect to Wi-Fi through my Numéricable router.
Using the Ethernet cable, there are no issues, it works.
Can you please help me?
Thank you

Configuration: Windows 7.

Firefox 7

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- -
"Everyone has ideas. Often the same ones. What matters is knowing how to use them."

9 answers

Answer 1 / 9 - Best answer
The best answer is the one that has been validated by our teams.
hexogene17
Hi,
I just switched to Numéricable (modem CBV38Z4) and my Wi-Fi wasn’t working either:
I’m giving you the solution to my problem:

1) Type "http://192.168.0.1"
2) Check the "configure your modem" tab
3) Username: admin
4) Password: password
5) Check the "WIFI" tab
6) Verify the shared key (your network key) and there was a surprise for me...the letters were in lowercase, so I simply changed them to uppercase and then clicked "APPLY".

BINGO, it works, just that and nothing else...

30
1. gaiturri
  
  thank you very much :))))
  
  0
2. Enzo
  
  Thank you!!
  
  0
3. ww
  
  You're welcome!!
  
  0
4. jox2222
  
  It works!
  
  0
5. So
  
  After a long search, I had to change the channel for my Wi-Fi network to finally appear.
  
  0
Answer 2 / 9
Bobby13
Hi,

I have the same problem as you Phènix 64, no issues with Ethernet but it doesn't work with Wi-Fi. I have the connection that indicates internet access via Wi-Fi, but when I open a page in IE or Firefox, it doesn't work!
Has the problem been resolved for you?

Thank you for your help.

8
Answer 3 / 9
Mekthoub Contributor
Thank you. It's a hard-coded forced DNS that's causing the issue. Solution: Go to the TCP/IPv4 properties of the wireless network connection, and check "Obtain DNS server addresses automatically." That should work.

1
Answer 4 / 9
Phènix 64 Author Contributor
I'm really useless !!

I did this, but to no avail.
--
- -
“Everyone has ideas. Often the same ones. What matters is knowing how to use them.”

1
Answer 5 / 9
Erwin7020
Hello,
do you detect the Wi-Fi connection? What does it say when you try to connect?
--
the problem is almost always between the chair and the keyboard...

0
1. Phènix 64 Author Contributor
  
  Hello, it says: no internet access.
  
  (thank goodness I still have my old modem that I have to return on Monday)
  
  0
2. Phènix 64 Author Contributor
  
  For your information, this is the castlenet CBV38Z4 modem/router.
  I can access the page 192.168.0.1 via Ethernet, where it states that Wi-Fi is enabled, as well as other information that I don't know how to manage.
  
  0
Answer 6 / 9
Mekthoub Contributor
Hello!

Can't access the page 192.168.0.1 via Wi-Fi? Show us a:

Start => Programs => Accessories => Command Prompt => ipconfig /all

0
1. mekthoub
  
  I used to have Free, my WiFi worked perfectly everywhere without limits. I switched to Numéricable and it's a huge mess with WiFi, nothing works, I've tried everything, absolutely nothing. I'm advised to call customer service with a premium number costing over 1 euro. I want to go back to Free immediately. Even the Blu-ray player, I have to pay 100 euros, even though it's supposed to be included in the box.
  
  0
2. Mekthoub Contributor
  
  Buy yourself a username instead of stealing someone else's! You owe me €1 for that one...
  Seriously, it's just not done, ever.
  
  0
Answer 7 / 9
Phènix 64 Author Contributor
Thank you for your response.

Hoping that my capture works:

Here it is:

[ https://www.cjoint.com/?BDbkv5Mezke ]

As for going to the page 192.168.0.1, no problem.

For connectivity, it's fine over Ethernet, but I can't connect via Wi-Fi

even though the Wi-Fi is enabled on the Numericable page.

- -
"Everyone has ideas. Often the same ones. What matters is knowing how to use them."

0
1. Mekthoub Contributor
  
  No, the capture is incomplete: All the text at the beginning has scrolled out of the command prompt window. Could you scroll up the scrollbar?
  
  0
2. Phènix 64 Author Contributor
  
  Difficult to do in full, here is the top:
  
  https://www.cjoint.com/?BDbkW74hZvD
  
  If not, tell me which section interests you.
  
  0
3. Mekthoub Contributor
  
  Still missed, due to a typo: You need to type ipconfig /all
  
  Otherwise, the content of this black window is just text: You can right-click on the title bar => edit => select all => enter, then paste the text here into a message.
  
  0
4. Phènix 64 Author Contributor
  
  ipconfig /all Microsoft Windows [version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation. All rights reserved.
  
  C:\Users\Chico>ipconfig /all
  
  Windows IP Configuration
  
  Host Name . . . . . . . . . . : Chico-PC
  Primary DNS Suffix . . . . . . :
  Node Type . . . . . . . . . . : Hybrid
  IP Routing Enabled. . . . . . . : No
  WINS Proxy Enabled. . . . . . . : No
  
  Wireless Network Connection :
  
  Connection-specific DNS Suffix. . . :
  Description. . . . . . . . . . . . . . : Atheros AR5B97 Wireless Network Adap
  ter
  Physical Address . . . . . . . . . . . : 1C-65-9D-1D-10-F6
  DHCP Enabled. . . . . . . . . . . . . . : Yes
  Autoconfiguration Enabled. . . : Yes
  Link-local IPv6 Address. . . . .: fe80::7d5f:424:8648:a016%11(preferred)
  
  IPv4 Address. . . . . . . . . . . . . .: 192.168.0.12(preferred)
  Subnet Mask. . . . . . . . . . . . . : 255.255.255.0
  Lease Obtained. . . . . . . . . . . . . : Sunday, April 1, 2012 10:52:28
  Lease Expires. . . . . . . . . . . . . : Monday, April 2, 2012 10:59:19
  Default Gateway. . . . . . . . . : 192.168.0.1
  DHCP Server . . . . . . . . . . . . . : 192.168.0.1
  DHCPv6 IAID . . . . . . . . . . . : 303850909
  DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-49-D4-E3-60-EB-69-19-43
  -2A
  DNS Servers. . . . . . . . . . . . . : 192.168.1.1
  NetBIOS over Tcpip. . . . . . . . . . . : Enabled
  
  Wireless Network Connection 2 :
  
  Media State . . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix. . . :
  Description. . . . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adap
  ter
  Physical Address . . . . . . . . . . . : 02-65-9D-1D-10-F6
  DHCP Enabled. . . . . . . . . . . . . . : No
  Autoconfiguration Enabled. . . : Yes
  
  Ethernet Connection :
  
  Connection-specific DNS Suffix. . . :
  Description. . . . . . . . . . . . . . : Atheros AR8131 PCI-E Gigabit Etherne
  t Controller (NDIS 6.20)
  Physical Address . . . . . . . . . . . : 60-EB-69-19-43-2A
  DHCP Enabled. . . . . . . . . . . . . . : Yes
  Autoconfiguration Enabled. . . : Yes
  Link-local IPv6 Address. . . . .: fe80::c:a32c:de4c:1d63%10(preferred)
  IPv4 Address. . . . . . . . . . . . . .: 192.168.0.15(preferred)
  Subnet Mask. . . . . . . . . . . . . : 255.255.255.0
  Lease Obtained. . . . . . . . . . . . . : Sunday, April 1, 2012 09:47:02
  Lease Expires. . . . . . . . . . . . . : Monday, April 2, 2012 10:59:40
  Default Gateway. . . . . . . . . : 192.168.0.1
  DHCP Server . . . . . . . . . . . . . : 192.168.0.1
  DHCPv6 IAID . . . . . . . . . . . : 241232745
  DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-49-D4-E3-60-EB-69-19-43
  -2A
  DNS Servers. . . . . . . . . . . . . : 89.2.0.1
  89.2.0.2
  NetBIOS over Tcpip. . . . . . . . . . . : Enabled
  
  Tunnel adapter isatap.home :
  
  Media State . . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix. . . :
  Description. . . . . . . . . . . . . . : Microsoft ISATAP Adapter
  Physical Address . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . . . . : No
  Autoconfiguration Enabled. . . : Yes
  
  Tunnel adapter Teredo Tunneling Pseudo-Interface :
  
  Media State . . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix. . . :
  Description. . . . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
  Physical Address . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . . . . : No
  Autoconfiguration Enabled. . . : Yes
  
  Tunnel adapter Reusable ISATAP Interface {96060B95-F4C0-4CD5-B241-5F5F5EB00DE7} :
  
  Media State . . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix. . . :
  Description. . . . . . . . . . . . . . : Microsoft ISATAP Adapter #2
  Physical Address . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . . . . : No
  Autoconfiguration Enabled. . . : Yes
  
  C:\Users\Chico>
  
  0
Answer 8 / 9
Mekthoub Contributor
What does that mean? What happened? Or rather: What are the symptoms now? Disconnect, reconnect, and show me an ipconfig /all again.

0
1. Phènix 64 Author Contributor
  
  Microsoft Windows [version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation. All rights reserved.
  
  C:\Users\Chico>ipconfig/all
  
  Windows IP Configuration
  
  Host Name . . . . . . . . . . : Chico-PC
  Primary DNS Suffix . . . . . . :
  Node Type. . . . . . . . . . . : Hybrid
  IP Routing Enabled. . . . . . . : No
  WINS Proxy Enabled. . . . . . . : No
  
  Wireless Network Connection :
  
  Connection-specific DNS Suffix. . . :
  Description. . . . . . . . . . . . . . : Atheros AR5B97 Wireless Network Adapter
  Physical Address . . . . . . . . . . . : 1C-65-9D-1D-10-F6
  DHCP Enabled. . . . . . . . . . . . . : Yes
  Autoconfiguration Enabled. . . : Yes
  Link-local IPv6 Address . . . . . . . : fe80::7d5f:424:8648:a016%11 (preferred)
  
  IPv4 Address . . . . . . . . . . . . . : 169.254.160.22 (preferred)
  Subnet Mask. . . . . . . . . . . . . : 255.255.0.0
  Default Gateway. . . . . . . . . . . . :
  IAID DHCPv6 . . . . . . . . . . . : 303850909
  DUID of DHCPv6 Client. . . . . . . . : 00-01-00-01-14-49-D4-E3-60-EB-69-19-43-2A
  DNS Servers. . . . . . . . . . . . . : fec0:0:0:ffff::1%1
  fec0:0:0:ffff::2%1
  fec0:0:0:ffff::3%1
  NetBIOS over Tcpip. . . . . . . . . . . : Enabled
  
  Ethernet Adapter Local Area Connection :
  
  Connection-specific DNS Suffix. . . :
  Description. . . . . . . . . . . . . . : Atheros AR8131 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
  Physical Address . . . . . . . . . . . : 60-EB-69-19-43-2A
  DHCP Enabled. . . . . . . . . . . . . : Yes
  Autoconfiguration Enabled. . . : Yes
  Link-local IPv6 Address . . . . . . . : fe80::c:a32c:de4c:1d63%10 (preferred)
  IPv4 Address . . . . . . . . . . . . . : 192.168.0.14 (preferred)
  Subnet Mask. . . . . . . . . . . . . : 255.255.255.0
  Lease Obtained. . . . . . . . . . . . : Sunday, April 1, 2012 4:34:50 PM
  Lease Expires. . . . . . . . . . . . . : Monday, April 2, 2012 4:34:50 PM
  Default Gateway. . . . . . . . . . . . : 192.168.0.1
  DHCP Server . . . . . . . . . . . . . : 192.168.0.1
  IAID DHCPv6 . . . . . . . . . . . : 241232745
  DUID of DHCPv6 Client. . . . . . . . : 00-01-00-01-14-49-D4-E3-60-EB-69-19-43-2A
  DNS Servers. . . . . . . . . . . . . : 89.2.0.1
  89.2.0.2
  NetBIOS over Tcpip. . . . . . . . . . . : Enabled
  
  Tunnel Adapter isatap.home :
  
  Media State. . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix. . . :
  Description. . . . . . . . . . . . . . : Microsoft ISATAP Adapter
  Physical Address . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . . . : No
  Autoconfiguration Enabled. . . : Yes
  
  Tunnel Adapter Teredo Tunneling Pseudo-Interface :
  
  Media State. . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix. . . :
  Description. . . . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
  Physical Address . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . . . : No
  Autoconfiguration Enabled. . . : Yes
  
  Tunnel Adapter Reusable ISATAP Interface {96060B95-F4C0-4CD5-B241-5F5F5EB00DE7} :
  
  Media State. . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix. . . :
  Description. . . . . . . . . . . . . . : Microsoft ISATAP Adapter #2
  Physical Address . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . . . : No
  Autoconfiguration Enabled. . . : Yes
  
  C:\Users\Chico>
  
  0
Answer 9 / 9
Mekthoub Contributor
Well, the operation apparently went well, there are no more manual adjustments that block everything. However, there is another problem that wasn't there before. Did you make any other adjustments? Otherwise, restart everything, the box and the PC, to see. How is the wifi configured, on the box side, and on the PC side?

0
1. Phènix 64 Author Contributor
  
  It's not working, at least on Wi-Fi!
  
  Here is the message:
  
  Address not found
  
  Firefox can't find the server at www.google.fr.
  
  Please check the syntax of the address
  (for example, entering ww.example.com instead of
  www.example.com);
  If you can't browse any site, check the connection
  to your computer's network;
  If your computer or network is protected by a firewall or proxy,
  make sure Firefox has permission to access the Web.
  
  P.S., I don't want to take up too much of your time, but I don't know what else to do.
  
  0

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