[livebox: wifi ok but no internet access] Solved

Question

Hello everyone,
this is my first post, I’m taking the plunge!
my configuration is in my profile

I’m using a Livebox Inventel.

I was accessing the Internet via Wi-Fi without any issues until I upgraded my ZoneAlarm firewall to version 6.1. After that, I could no longer connect to the Internet via Wi-Fi. I then uninstalled ZoneAlarm (the Windows firewall is disabled).

Nothing worked, I can no longer connect.
The Wi-Fi connection is diagnosed as "excellent" at 54 mbits/s
the IP configuration seems okay

Windows IP Configuration
Host Name . . . . . . . . . . : xxxxxxxxxxx
Primary DNS Suffix . . . . . . :
Node Type . . . . . . . . . . : Unknown
IP Routing Enabled . . . . . . . : Yes
WINS Proxy Enabled . . . . . . . : No

Ethernet Adapter Local Area Connection 2:
Connection-specific DNS Suffix:
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address . . . . . . . . .: xxxxxxxxxx
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.12
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server. . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained . . . . . . . . . . : 28 January 2006 10:32:32
Lease Expires . . . . . . . . . . : 29 January 2006 10:32:32

Wireless Network Connection 3:
Connection-specific DNS Suffix:
Description . . . . . . . . . . . : 802.11g USB 2.0 adapter #2
Physical Address . . . . . . . . .: xxxxxxxxx
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.10
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server. . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained . . . . . . . . . . : 28 January 2006 10:32:45
Lease Expires . . . . . . . . . . : 29 January 2006 10:32:45

IP Routing is enabled, but it was the same when it wasn't!
the route print gives this:
List of Interfaces
0x1 ........................... MS TCP Loopback interface 0x2 ...00 30 04 04 da c9 ...... NVIDIA nForce Networking Controller - Packet Scheduler Miniport
0x10004 ...00 0b 6b 68 be 60 ...... 802.11g USB 2.0 adapter #2 - Packet Scheduler Miniport

Active Routes:
Network Destination Netmask Gateway Address Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.10 25
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.10 192.168.1.10 25
192.168.1.10 255.255.255.255 127.0.0.1 127.0.0.1 25
192.168.1.255 255.255.255.255 192.168.1.10 192.168.1.10 25
224.0.0.0 240.0.0.0 192.168.1.10 192.168.1.10 25
255.255.255.255 255.255.255.255 192.168.1.10 2 1
255.255.255.255 255.255.255.255 192.168.1.10 192.168.1.10 1
Default Gateway: 192.168.1.1

Persistent Routes:
None

So here it is, I’ve searched high and low and everywhere in vain! Everything seems to be as if the application layer is never routed to the transport layer over Wi-Fi or as if, on this Wi-Fi link, there is an invisible firewall blocking my way!

Oh yes! I almost forgot, even though I receive a DHCP configuration without any issues from my Livebox over Wi-Fi, I cannot "ping" the default gateway address 192.168.1.1 while connected via Ethernet cable, I can ping without any problems

Well, I may have been a bit long, please forgive me! So to summarize: Help! I can’t stand having a cable crossing my home sweet home!!

Thank you all for the attention you have given to my troubles.

Best regards

Eric

Configuration: PC running Windows XP Livebox - Inventel

Peplum · Accepted Answer

I had the same issue: Well connected to the local network, but no internet connection via Wi-Fi when I switch to the Livebox.
Actually, having a Netgear DG834G router, I had set the router's address as the DNS server address: 192.168.0.1. It works for my home network, but not outside or when I switch to a Livebox.
I can connect to the Wi-Fi network, but not to the internet.
Why: when you're using another router, its address changes, for example, the Livebox is 192.168.1.1, so if you force the DNS server address, the system can no longer find the DNS server.

I recommend that you check the box to manage the DNS server addresses automatically in the Internet Protocol Properties>General.
As soon as I did that on my laptop, I was able to connect to the internet through the Livebox I was configuring for a friend.

Let me know if it works

See you!

Belgamo59 · Answer

Hello, have you tried going to Internet Options, Advanced, and in the browsing section activating: use passive FTP mode? @best regards

Belgamo59 · Answer

Here is the link to your modem; they helped me by sending a new driver: wireless_support@inventel.fr

Eric-78 · Answer

Thank you for your response, I "emailed" them my problem. I will be sure to keep you updated on the developments, but I also forgot to mention that with a second laptop, I connect to the internet via Wi-Fi without any issues...
So I have little hope for an upgrade... Therefore, I renew my call for help!

Sincerely

Eric

ludo79 · Answer

I had the same issue and it was the installation of the parental control provided by the Orange installation CD that, not being completed correctly, was blocking everything. So I completely installed the parental control before uninstalling it, and everything went back to normal.

snu · Answer

Everything is installed - Wi-Fi is working - the Livebox is recognized - the signal is excellent but no internet connection????

Nanit6 · Answer

Hello, I'm experiencing the same problem right now. Has anyone found a solution???

Mathan · Answer

Hi,
So I had the same problem and I ended up here.
Not having a solution, I eventually looked for one myself.
The issue comes from Zone Alarm.
In the firewall section of Zone Alarm, you need to set everything to medium; otherwise, it's impossible to receive packets.
The fact that you uninstalled it doesn't delete those settings.
There you go, I hope I have solved your problem; it works for me.
See you!

gratounette · Answer

Hi and thanks for the solution
I had the same problem and uninstalling Zone Alarm solved it. The laptop was fine but not the PC which was farther away from the livebox; even reconnecting in dial-up mode, there was no internet access and no messaging.
So if this can help someone, I confirm that removing Zone Alarm is the solution in this case.

QUIDUNIVERSEL · Answer

Hi, I encountered the same problem, tired of calling 3900 who couldn't solve anything. I plugged an ethernet cable into the yellow port of the Livebox and connected my laptop. I typed "192.168.1.1" in the address bar, which led me to the login page; there, you need to enter "admin" for the username and "admin" for the password if nothing was changed before! Then you find yourself in the settings of your Livebox. Check that the wireless network is activated as well as the easy pairing service. I encourage you to change the password in the access control tab! And restart your Livebox always using the restart tab. Normally, "finally," you will be the real administrator of your Livebox! See you later..

QUIDUNIVERSEL · Answer

Erratum, you need to plug your Ethernet cable into the red port of the livebox, even though it works with the yellow one as well. Additionally, I advise you to disable the Windows firewall if you have your own antivirus firewall, as both can interact and cause malfunctions!

-Romane- · Answer

Good evening,
I would like to know how to do this: "I therefore advise you to check the box 'Automatically manage DNS server addresses' in Internet Protocol Properties > General." Where should I click?
Thank you.

Peplum · Answer

I think it's the DNS server that is the issue. I don't have a Livebox to check.
You need to let the Livebox choose the DNS server freely. Because when you type the DNS address 192.168.1.1, you are imposing that address. In reality, the DNS server is not located at that address but, for example, at the address 80.10.246.130 (my case currently).

Search in the forum, I've already helped someone.

PS: the DNS server ensures the translation between the domain name and the IP address.

Without this translation, you can connect to the local network (LAN) but not to the Internet (WAN)

Look into that and let me know if it works.

freddymio · Answer

Maybe someone can confirm, the Orange hotline is unable to provide credible explanations.

On different occasions, I had to connect at least 3 mobile phones to a Livebox WIFI network. The devices state that they are connected but there is no internet access. Automatic DNS, etc., etc... EACH TIME I had to restart the LiveBox router (the device itself, the model I had didn't have a power button, so the only solution was to unplug the power cable from the router....)

It seems that the LiveBox does not recognize the new connection until something is validated on the box.... ???? !!! Strange... if anyone can confirm or provide an easier solution for everyone. Thanks anyway.

jcr · Answer

I had the same problem on my Livebox, it's the firewall that locks it
in the Livebox administration (address http//192.168.1.1 usually password admin, administrator admin
choose, advanced configuration, firewall tab, choice: policy
choose advanced filtering tab
incoming rules, choice LAN wireless rules add a new rule, choose to accept the packet

do the same for outgoing rules,
click apply before leaving the Livebox manager.

pussy_86 · Answer

Good evening everyone!

I also have a connection problem. After trying to secure my connection as a total beginner, now I can't connect at all!^^

Basically, I can't connect to the network anymore. My computer tries to connect but it takes too long. I'm no longer being asked for the password...

I'm with Scarlet and on Windows 7.

Thank you for your help!

[livebox: wifi ok but no internet access]

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