View original (French)

New iPod version issue and DCM 580

Solved
FannyC74 -  
 MaximeJoseph86 -
Hello,
I have a Philips DCM 580 station and an iPod touch 4. Since I installed the new version on my iPod, I can no longer connect it to my station. It detects the iPod and then disconnects it immediately. Impossible to listen to music! I have 2 other Sony and Bose stations, and this problem doesn’t occur. I have another iPod touch for which I have not yet installed the new version, and it works fine there. Has anyone had the same issue? What is the solution? Thanks for your help.

9 answers

  1. pacontent
     
    This is nonsense with your so-called engineers who are working on the update! It’s been more than six months and still no progress, you scoundrel! Given the price, it’s a scam, we don’t upgrade devices every year because of your incompetence! And on top of that, from the comments you don’t hesitate to push people away, buy French it’s expensive and you’ve got it in the nose, let’s go back to the good old “Made in Taiwan” at least it lasts and isn’t expensive!
    13
    1. Lafleche
       
      Hi gassiens
      It's July 2015 and I want to post a reply for those who can't get the Phillips tower to work
      1 / if you want to turn off the blue halo you press the + button for 5 seconds and the lighting goes out
      2/ your new iPhone no longer works you search the net for the Phillips microprogram for the tower dm 580 you unzip it on your PC then you paste it onto a USB drive and after you put it in your tower which will download the microprogram
      Then you come back here and say thank you
      0
      1. MaximeJoseph86 > Lafleche
         
        Hello, I tried the trick but nothing works. My column still shows blue light and there is no display on the home screen. Is there another solution because I’m fed up!
        0
  2. rital
     
    Hello, I started doing my update and it blocks my DCM 580 from Philips.
    7
    1. Paulito
       
      Hello I had exactly the same problem. After the update, my DCM 580 is now completely blocked. Nothing is displayed on the screen, there is only a bluish halo + the blue LED of the CD reader.
      I've tried removing and restoring the power but nothing helps...
      Can you help me please, I’m desperate?
      0
    2. seb
       
      Hi
      were you able to fix your problem because I have the same and after calling Philips they dismissed me without even trying to give me an explanation or find a solution since the warranty has passed in 1 month.
      Thanks in advance for your responses.
      0
    3. Mario
       
      Hello
      Same problem, the station suddenly cut off and nothing else!
      Does anyone have a solution? Same for the warranty
      0
    4. Vincendinho
       
      Same problem for me! I tried to cut the power but when I plug it back in nothing happens—the station is stuck and nothing is displayed... What should I do please! My grant is over the limit! This price for this! I am disheartened
      0
    5. MaximeJoseph86
       
      Hello, have you managed to repair your back/ spine, because I have exactly the same problem. Thank you very much for your response
      0
  3. kabilou
     
    Hello,

    The problem is solved now
    you need to download the patch from Phillips' website in the "update" section.

    What he doesn't mention, however, is that the operation must be done using a PC only, because on Mac the tower does not recognize the file.

    Very quick operation and the update lasts only a few seconds.

    Cheer up
    2
  4. Antoine - Support Philips Posted messages 70 Status Member 56
     
    Hello Rital,

    What exactly is happening? Do you have an error message?
    I invite you to contact us so that we can assist you.

    01:57:32.40 (Mon-Fri 8am-8pm, Sat 9am-6pm)

    Best regards

    Rafael, Philips Customer Service
    @PhilipsCare_FR
    --
    Rafael - Social Media Webcare
    Philips Consumer Lifestyle - France
    @PhilipsCare_FR
    1
    1. Teetwy
       
      Hello the problem is the same with iOS 7, no possibility to play/read the music, but the iPhone loads fine.
      0
  6. Antoine - Support Philips Posted messages 70 Status Member 56
     
    Hello FannyC74.

    For your information, we have indeed identified this issue with iOS5 on Philips brand DockStations, and our engineers are working on a software update to resolve the problem.

    This update should be ready soon, but it will take longer to release, as Apple certification will be required.

    I therefore invite you to stay informed about updates for your product; the next update that will be released should, normally, be able to resolve the issue.

    I wish you a good day.

    Kind regards.
    --
    Antoine PANHELLEUX - Social Media Webcare
    Philips Consumer Lifestyle - SO France
    0
  7. Paulito
     
    Can we call you to handle the problem I mentioned above?
    0
    1. Antoine - Support Philips Posted messages 70 Status Member 56
       
      Sure.
      0
  8. kabilou
     
    Hello,

    I have just noticed that my iPhone 4 no longer works with my Phillips TV/receiver. I’m a bit disappointed because given the price I paid, we shouldn’t have this kind of trouble!!!!

    I would therefore like to know when the update for the device/receiver will be available??

    Thank you
    0
  9. Kevin
     
    I also have the Phillips DMC580 tower and recently an iPod touch 4.
    This last one apparently is not recognized by the tower; when I start a song from the iPod, it starts but the sound only comes out of the iPod and for only 2 seconds.
    Please provide a solution because the choice of these two devices to listen to music ultimately leaves me wanting.
    0
    1. Kevin
       
      The solution ends up here: http://www.iphonefr.com/viewtopic.php?id=75276
      0
  10. Milie
     
    Hello,

    I downloaded the Philips site update onto a USB key, I followed the instructions but my tower still makes no sound when I connect my iPhone 4 !!!!
    Since this ios5 update, I can no longer listen to music on my tower.
    For the price I paid for my tower, it's a shame!!!!
    Could you please give me the precise solution, please thank you in advance
    0