Freebox: This video is not supported Solved/Closed

Question

Hello,

For the past few weeks, my Freebox has been acting up, and so have I...
ALL the videos on the Freebox Server hard drive that I try to play suddenly stop with the message: "This video is not supported."

It’s starting to get annoying.
I can’t watch a movie... It cuts out in the middle!
Is anyone else having this problem?
Does anyone have a solution???

I’ve already rebooted my box without success.
It seems even worse, I think...

Well, if anyone has an idea, I’m all ears...

Configuration: Windows 7 / Google Chrome

Clara · Accepted Answer

I encountered the same problem.
ten minutes with a friendly advisor, just enough time to learn that you need to reset BOTH the TV box as well as the Internet/Phone box.

Steps to follow:
--> Unplug the 12V power supply from the INTERNET/PHONE box, wait 1 minute, then plug it back in
, once the time is displayed, do the same for the TV box.

For the proper functioning of your Freebox, it is recommended to perform this operation once a week.

Karto_bizzX · Answer

Try resetting it, look at the bottom of page 2: http://ftp.free.fr/pub/assistance/Notice-FreeboxServer.pdf

rossi46du77 · Answer

As mentioned above, reset it. Generally at Free, for any issues, a reboot is the first thing to do, both for the modem and the server.  Usually, it works like a charm.

mahaxs · Answer

Thank you for your responses, but as mentioned in my message, I have already tried rebooting; that's actually the first thing I tried to do...  Does anyone have another solution?

rossi46du77 · Answer

if it keeps being a hassle, I can always suggest this http://freemiupnp.fr/index.php?option=com_content&

r0m_ · Answer

I had a similar problem recently with my freeplayer.
The issue was with the filename being very long, so I renamed it to monfilm.mkv (and moved it up two folder levels) and the movie was played correctly.
So in some cases, it can be due to a filename size issue (absolute path).
To each his own ;)

FiFirosny · Answer

Hello,

To address all of this, if you have connected BOTH the PERITEL and the HDMI plug behind your Free Player, unplug one of the two depending on the best image quality you receive. For my part, I unplugged the HDMI plug as it had worse image quality than the PERITEL.
As a result, you will be able to watch the films recorded on your FreeBox.
Happy holidays to everyone!!

Freebox: This video is not supported

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