Hypertext Links in PowerPoint

gaam Posted messages 19 Status Member -  
 Matt -
Hello,

I discovered this issue in PowerPoint 2004 on Mac and replicated it on PC under PowerPoint 2000... to rule out any specific Mac-related issues.

For a large presentation, I wanted to optionally launch complementary slideshows (other PowerPoint presentations) or play videos or access websites either through direct hyperlinks or through hyperlinks in actions associated with buttons.

During the creation and immediate slideshow views for verification in the same session, everything works perfectly.
Note: All files are in the same folder/directory.

I created the "final" slideshow (creation of the .pps) and saved the corresponding .ppt (the links are still good) then closed PowerPoint.

Upon reopening the slideshow, BIG SURPRISE!
The links no longer work!
Worse, in the original source, the links have also disappeared!

I have tried everything (I think...), even placing the supplementary presentations in the same file by linking to them as well.
This was not more conclusive.
In Mac, saving as a "Batch" (supposedly saving everything useful for the slideshow in a specific folder) brings nothing.

It remains to include the supplementary slides "on the fly," but this alters the original project (nothing is optional anymore...) while further burdening the presentation.
I could also rely on "a set of pre-opened windows" by switching from one to another (quite easy in Mac OS X) but what a hassle anyway... and visually unacceptable!

I thought I saw a report of a similar problem, but I did not see the solution if one was provided.

If anyone knows a solution to this problem... I would be happy!
It is quite late, in my case, to consider another product (OpenOffice, Keynote, ...).

Thanks in advance to any potential contributors.
Configuration: Mac OS X: PowerPoint 2004 PC Win XP: PowerPoint 2000

14 answers

Milou78 Posted messages 5 Status Member
 
This also concerns the message PowerPoint error. I'm responding to this one because it is the most recent.

Hello,

I have just discovered this "anomaly," which I would qualify more as a "critical" problem that needs to be brought to Microsoft's attention.
It indeed makes interactive professional use of PowerPoint on Mac (with buttons/hyperlinks) impossible.

Software used:
- for Mac: OS 10.4.7, automatically updated, and Office 2004, also automatically updated;
- for PC (under Virtual PC 7.0.2): Windows XP Pro, Office 2003.

Observations:
- on Mac, the same as you, gaam. I create a .ppt (28 pages, but the same problem for 4 pages…) where each slide contains 5 to 15 "menu" buttons linking to other slides. Everything works fine as long as I haven't closed it. I close it (version 1) and reopen it; the hyperlink buttons on all slides are "lost" and point all to the first slide. I correct a link, save it under a different name (version 2), and close it. It loses that corrected link again upon reopening.
- on PC, version 1 works perfectly and completely. In version 2, the corrected button works well, but the others work inconsistently, linking to any slide or completely losing the link.
- A link created on PC does not work either when opened on Mac.

Conclusions:
- PowerPoint Mac 2004 does not recover the hyperlinks from a file it opens, whether the links are created on Mac or PC;
- however, it never destroys them as long as there hasn't been (new) saving after closing the first save;
- it always destroys them upon resaving (overwriting or as "save as…");
- PowerPoint PC 2003 works perfectly, for PC files as well as for Mac files after the first save.

Hypothesis on the causes:

For those (Fab and G. Morel) who experienced similar problems, it may be an issue with updates. Fab had it at the end of 2005, and we do not know his system and Office versions; G. Morel uses PowerPoint PC 2000, and we do not know if he observes the same malfunctions solely on PC.
This still shows that the problem is not completely new.

Moreover, this problem does not stem from a new version or an update of software that does not consider files created with previous versions.
We have all "experienced" Microsoft's indifference regarding this matter.
Sure, it is due to the fragmented production mode of its products, with each employee or subcontractor working on their little piece of code without knowing what their neighbor is doing, and no one at the top providing sufficiently precise directives; this cheaper production mode has indeed made such a fortune while Apple was vegetating financially a bit while caring to make its 180-degree turns (OS 9 to X for example…) without the "old ones" suffering. Who hasn’t had to redo from scratch an Excel model that took several months of development when Microsoft transitioned from, for example, version 98 to version 2000, due to incompatibility, formulas, macros, etc.?
But no, that’s not the case this time. The little 4-page document I created, which didn't work any better, was created entirely with this latest version. (The 28 pages one too, actually, thanks for the waste of time Mr. Gates…)

In fact, EVERYTHING was still working quite well, with these versions, the last time I worked with PowerPoint: June 15, 2006!
From June 1 to June 15, I created about twenty .ppt (and corresponding .pps) files with hundreds of slides full of hyperlinks that worked just as well on Mac as on PC, regardless of the number of rescues on Mac.

So what happened?

An internal site of the Canadian government gives me a probable clue (http://www.psepc-sppcc.gc.ca/prg/em/ccirc/2006/av06-022-fr.asp).

As usual, in wanting to do – a little – more, Microsoft ends up doing – much – less well!…

It aimed to improve the security of its software by protecting it against some hacker who could introduce into apparently harmless PowerPoint presentations hyperlinks pointing to malicious programs that would allow them to "take over" an online server computer. Provided that it was the administrator who was logged in…
This is certainly a commendable intention.
But, given the production mode, particularly for Mac, we end up with hyperlinks not functioning at all… And too bad for the 99.8% of users who are not server administrators and who can no longer work with PowerPoint: there was not enough time to address it before rolling out this essential "automatic security update" (and for everyone!) this summer!…

Solutions:
- immediately, if the cause is indeed this "security update" (before which everything worked fine…), all that’s left is to remove all Microsoft software from the hard drive and redo everything by hand (definitely not with "automatic update"). Okay, that’s a bit of a hassle, especially for long-time loyal Microsoft Office users who – like me – have systematically purchased updates. You have to reinstall all the versions sequentially, go pick up the update files available for download outside of this security update, and save and transfer the specific preference files (menus, etc.). (A bit more complicated for me because, since Friday, I've been trying to find my Office 2004 CD/DVD-ROM).
- ultimately, Microsoft really needs to fix this enormous bug!…

Any opinions or comments?

Michel
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poiskail2000
 
Hello,

I know this discussion is from last year, but I really need your insights...
Actually, I have the same problem as you all; all my links or just some of them, it’s random, disappear in PowerPoint 2000...
Does anyone have an effective solution?

Thanks in advance for the information

:)
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gmaa > poiskail2000
 
Good evening,

I gave up and included my other "items" in my slideshow and
too bad for "elegance".

I tried to see in 10.4.9 and also to check if there was anything new from Microsoft...

... and the bug is still there.
:-(
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gaam > gmaa
 
gmaa=gaam...
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poiskail2000 > poiskail2000
 
I don't understand what you meant?
How so?
Because I managed to play with the random side of the problem for a first presentation, but now it's a disaster. I have to add tabs with hyperlinks for next Wednesday and I'm making no progress; everything just crashes on me.
In 2007 version 2007, it works fine, but as soon as I save it in 2000, nothing works anymore...
And I have no choice; it has to be wrapped up and operational by Wednesday morning at the latest...

If anyone has an idea?
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gaam > poiskail2000
 
Let's refocus...
Me: Mac OS 10.4.9 now and PowerPoint 2004 (id in version X).
No crashes with hypertext links but almost worse(!), it works well as long as... you don't leave PowerPoint.

Upon reopening, we lose all the links.

===> I included my images, sounds, videos, or other .ppt slides that I wanted to use partially by pointing to the right place in my final slideshow.
It's heavy in every way!
Weight of the slideshow, initialization time.
That's where I am... but for me it's not vital. I'm no longer an "active"...
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gaam Posted messages 19 Status Member 1
 
Hello,

Finally, I'm not all alone anymore!

Just so you know, I'm using Office 2004 on mac OS 10.3.9 and I've applied all the so-called security updates...

My tests occasionally on PCs showed the same malfunction under Office 2000.
A quick test under Office 2003 couldn't reproduce the anomaly.

I've started converting under Keynote, but it's far from simple, and definitely impossible to do it "identically".

Let's hope for a quick fix from Microsoft!...

gaam
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Eric Mouchet
 
I believe I found the solution: when you choose the document that you will link, select "view only"!
For me, that's how I was able to continue adding links that "hold"!
I hope it works for you too!
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Milou78 Posted messages 5 Status Member
 
After conducting quite a few tests this morning, I must confess that I do not consider the problem to be "resolved" at all.

Of course, the trick found by Eric (linking as "read-only") works for opening another file (whether PowerPoint or not). This is indeed done through "action settings," as "edit hyperlink" does not offer "read-only," and the simple "hyperlinks" function does not allow us to choose which slide of the target file we want to point to.

The problem remained for a hyperlink to another slide within the file containing the button.
We can, of course, apply Eric's trick by pointing, as a "read-only" link, to another presentation, the file itself.
The links then "hold," but somewhat randomly (depending on how many links we have made...), and with some oddities:
- it’s enough to apply Eric's trick to just the first button (and not to another) of the entire slideshow, the others simply linked to "another slide" will also "hold";
- it requires MORE than two (or 4) buttons changed to hyperlinks within the slideshow for it to "hold" (?!?)…

Also, this method complicates the assignment with the "access path" to the file (itself or another) in the automatically embedded hyperlink. On both Mac and PC, the name of the linked file includes the entire path. The presentation would be unmovable elsewhere than where it was created. Thus, it is necessary to remove the access paths "manually" afterward, which can only be done in "edit hyperlink."
I haven’t created presentations using multiple files for some time, but it seems to me that it was much simpler to create hyperlinks to other files without their access path, as long as they were in the same folder, using Office X or even earlier.
Has anyone seen a "preference" somewhere that allows the path to the linked file not to be automatically added?

Finally, WHAT MAKES THIS METHOD COMPLETELY UNSUITABLE IS THAT FILES CREATED ON MAC LOSE ALL THEIR LINKS ON PC!… (And vice versa, by the way…). Have you tried?

It must be said that the creation of "read-only" links apparently does not exist on PC PP 2003, and while it makes the file containing the link read-only with PowerPoint (when it should rather protect the target file, in my opinion…), it does not make it read-only for Mac OS (see info on the closed file). This function is truly a poorly thought-out mess, then…

For my part, I will contact Microsoft to find out when they will correct this "critical" issue, as our friends from the Belle Province say. (And the more people who join, the better it will be; we need to "push" them a bit…)
In the meantime, I am redoing all my Microsoft folders with manual updates, of course, without this summer's "security update"; too much of a hassle to work without knowing if – and for how long – what we’re doing will work!…

Good luck to everyone,
Michel
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Milou78 Posted messages 5 Status Member
 
EUREKA!…

After nearly 3 days of searching, I finally found the source of our problems: it’s the Microsoft Office file (“Microsoft Office 2004/Office/Microsoft Office” in the Applications folder).

To do this, I manually went through all the Office updates step by step, starting from the initial version of the CD-ROM I bought: version 11.0.0.

Everything works fine (versions 11.1.0, 11.2.0, 11.2.1) until version 11.2.3 (couldn’t find a 11.2.2) from 28/2/2006, which can also be installed directly on 11.0.0 without going through the intermediaries.
I must say that at that time, each update changed each of the 4 main programs (Entourage, Excel, PowerPoint, and Word), as well as the Microsoft Office file in the “Office” folder, reflecting the version number of the update. And in 11.2.3, everything works – still – very well. Finally, as properly as a Microsoft software can work, forgetting the long-reported database bugs in Excel or in macros: at least, the links in PowerPoint “hold” firmly.
Is it the heatwave that’s making Microsoft programmers distracted? Is it the holidays that take away all their coordination and verification? In any case, everything’s degrading this summer.

First with the 11.2.5 update from June 22 (no 11.2.4 found…).
Things get a bit messy with the versions. While Entourage, Excel, and Microsoft Office effectively move to version 11.2.5, Word remains at 11.2.3, and PowerPoint shifts to version 11.2.4. It is then that PowerPoint no longer “remembers” the hyperlinks.
The 11.2.6 update from July 27 is perhaps intended to fix this bug, as it only updates this Microsoft Office to version 11.2.6, leaving the others unchanged. But it does not fix it.

The use of Microsoft AutoUpdate proves to be even more catastrophic.
On the initial version (11.0.0), it announces the 11.2.5 update and “grinds” for 7 or 8 minutes (on ADSL…) giving the impression that it is working. But nothing changes, and everything remains at 11.0.0.
On the last working version, 11.2.3, it also announces the 11.2.5 update but also runs 11.2.6 without informing us. And the result is the same: the hyperlinks in PowerPoint no longer “hold.”
This software definitely needs – at least – some tweaking, and until then, I strongly advise against it.

It was by backing up each of the successive versions of the Microsoft Office 2004 folder that I found the bug.
The 4 main programs in the latest version (Entourage 11.2.5, Excel 11.2.5, PowerPoint 11.2.4, and Word 11.2.3) after the 11.2.5 and 11.2.6 updates still worked when placed back into the latest 11.2.3 folder. So it had to come from somewhere else. Through elimination over two hours, I found this Microsoft Office to be responsible.

THE SOLUTION:
In fact, in your latest version of the Microsoft Office 2004 folder, all you need to do is replace the “Microsoft Office 2004/Office/Microsoft Office” file in version 11.2.6 (or 5 if you updated it manually) with the last one that allows the links in PowerPoint to work, version 11.2.3. This has had – based on my various tests so far – no impact on the proper functioning of all the Office programs.

P.S.: For the update files, Mactopia France seems to have taken a long summer vacation (no downloadable files since last April), you need to get them from Mactopia US (https://www.microsoft.com/fr-fr/microsoft-365/mac/microsoft-365-for-mac?rtc=1); the French versions are also available there.
P.S.: It seems to be a real hassle to reach Microsoft (Hotline constantly busy, support emails at €49 excluding VAT each (!!!)). So I’m sending them a copy of this message via good old fax…
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gaam Posted messages 19 Status Member 1
 
Awesome!

Backups are sometimes useful...

I had a backup "11.2.3" and I replaced the file "Microsoft Office 2004/Office/Microsoft Office" in the current Applications folder (11.2.6) with the one from the backup and... NO MORE MEMORY ISSUE in PowerPoint.

We still need to be cautious.
We might discover side effects elsewhere later on.

In any case, let's enjoy this reprieve.

Thank you!
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gaam Posted messages 19 Status Member 1
 
Awesome!

Backups come in handy sometimes...

I had a backup "11.2.3" and I replaced the file "Microsoft Office 2004/Office/Microsoft Office" from the current Applications folder (11.2.6) with the one from the backup and... NO MORE MEMORY PROBLEMS in PowerPoint.

We still have to be careful.
We might discover side effects elsewhere over time.

In any case, let's enjoy this breather.

Thank you.
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Eric Mouchet
 
And where can I find this file? I don't have a backup of the Office pack!
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gaam Posted messages 19 Status Member 1
 
This file is produced during the installation of Office regardless of the version.
It is located in (normal installation) "Applications/Microsoft Office …/Office/", ... = 2004 for Office 2004.
It so happens that I made a backup of my hard drive after the 11.2.3 update;
what a stroke of luck!

That said, this "improvement" doesn’t work every time.
I took a large file and the bug is still present.
There must be another "thing" in addition...
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gaam Posted messages 19 Status Member 1
 
In fact, the copy of the file "11.2.3" works when copied to another machine.
A PowerPoint file that "saves" on the first machine also "saves" on the second.
But as already mentioned, it doesn't "work" every time.
The file that doesn't work on the first one also doesn't work on the second. That's what misled me...

It remains to be seen how to "clean up" the files that don't work. "Save as" is not enough.
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Milou78 Posted messages 5 Status Member
 
The files corrupted by version 11.2.5 or 11.2.6 of this "Microsoft Office" are permanently damaged. All links need to be recreated.
However, I suggest avoiding, as much as possible, using files created or modified since that update (after June 22, 2006); we don't know what other bugs it may have introduced into them.
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Matt
 
I'm bringing up this old discussion because I have a similar problem.
Let me explain...

(I'm on PC with XP SP2 and Office 2003)

I'm working on a presentation of about 450 slides with internal links (so I only have one document).
These links go in all directions (e.g., from a contact sheet to a visual with a return backward, etc.).

Everything was going very well until the moment I worked on this project from home (Office 2007).
Back at the office, all the links created previously under 2003 were "dead" (meaning that the links existed - the pointer reacted when hovering over them - but they pointed to nothing).
I thought it might be a compatibility issue between 2003 and 2007.
But when reopening my ppt, I noticed that even the "2007 links" were behaving strangely (some worked while others didn't...)
It's enough to tear your hair out!!!

Reading through some topics, I checked my version of Office 2003: I had SP3.
I have now reinstalled the version from my CD-Rom, completely removed some links (to test), and made new links.
Nothing works, some are preserved when restarting PowerPoint while others are not (and this changes from one time to another).

I don't know what to do anymore
Help me, please....
Thank you in advance for your contribution

MC
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Poiskail
 
Hello,

Everyone, I see I'm not the only one spending sleepless nights on our friend PowerPoint and its hyperlinks... after searching for a long time on numerous forums, I can tell you that it comes from a software bug that has never been resolved and has been around since at least PowerPoint 2000, the version my clients are using...

And here's the only solution I found for presentations with more than 80 slides because after that it becomes chaotic for me, it really goes haywire... :) it's to split the original PowerPoint into several smaller ones. I've made one for each tab, for example, and then from a summary page, they all load dynamically based on the clicked link. In each of these PowerPoints, there's a button that redirects to the summary so the user is never lost. I'm sorry, but this is the only solution I found :)

I hope this will help you, anyway good luck.
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gaam Posted messages 19 Status Member 1
 
Hello,
Just checking, just in case...
Two things: I don't know what "tab" is in PowerPoint?
I seem to have made some small "presentations" during my tests with the same link malfunction.
Thank you for your insights.
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Matt
 
Thank you for these interventions.

I will therefore try to "break down" my presentation into several parts.
I will probably have to rethink my structure so that I don't keep going back and forth between them.
Are there any other precautions to take for these operations (removing the links to redo them later or would a simple "edit the link" be sufficient)?

Thanks again
and good luck to all users of these fabulous office tools (even though they can be a bit of a "headache" at times)...
0
Matt
 
Well, apparently everything works when I split my presentation into several parts.

Thank you all for your help

P.S.: one of my "little" presentations has 150 slides (so the blockage doesn't happen at 80)
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gaam Posted messages 19 Status Member 1
 
That's true!

Thank you

But you need to go through "action settings" and not just through 'hyperlinks ...'.

This will allow for waiting for the fix.

Thanks again.
-1
Eric Mouchet
 
In my case, I make a "left click" and "edit hyperlink".
@+

http://web.mac.com/ericmouchet
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gaam Posted messages 19 Status Member 1 > Eric Mouchet
 
It's true, if the object already has a link...
Otherwise, you have to do it as I said.

But it's fragile as mentioned in the following message from Michel.

GM
0