Photo Booth

Hello,

I sent an email to the sales department of PHOTOMATON to inquire about the reimbursement procedures for my photos. They just replied to me. Here is the message: "Madam,

Following your request, please send us the entirety of the photos obtained along with a bank account detail so that we can process the reimbursement.

PHOTOMATON SERVICE
BP54
93212 LA PLAINE SAINT DENIS

Best regards

Customer Service"


Can I trust this?

Thank you for your reply.

Well, why not?

Ok...
I just got confirmed by a second person over the phone.
Thank you.

Have a nice day!

I caused a stir in the store after 3 calls to the PhotoMaton company; each store has a reimbursement book, it was the Monoprix in Arcachon, they reimbursed me immediately.
So there's no need to overthink it, they should reimburse you on the spot without any hassle, if the machine doesn't work, it's the salesperson's fault for not doing their job.

Oh no!!!

Service not serious at all regarding the customer!

I sent a letter 2 months ago along with the blurred photos and a bank account details as requested to get reimbursed according to the Photomaton procedure. I was told that a simple letter was enough (and given the reimbursement amount of €5, thank goodness...). With no news 2 months later, I contacted them (they leave us "high and dry" on the line, when it doesn't hang up simply) and of course, I'm told they have no record of my letter! It's so easy.
Well, nothing beats photos taken by a local photographer even if it's a bit more expensive.
Sincerely.