EPSON SX115 scanner comb blocked Solved

Question

Hello,

I have a big problem since today with my Epson SX115 printer/scanner:
I wanted to scan a document. When I turned the device on, I heard the sound of the cartridge carriage, okay. Then, after those sounds, I heard: clickclickclickclickclickclickclickclick!
I realized that the scanner's carriage (the thing that shines light and captures the image) was stuck on the right. In fact, this carriage is attached to a belt, and this belt is fixed on the right to a toothed pulley, and on the left, driven by a pinion (+gear and motor). What caused this noise was the fact that the belt, stuck by the carriage hitting the limit, was causing the pinion to slip.
Following this, the orange "page" and "ink" lights start blinking...
I tried restarting several times, same thing.

Have you ever had this problem?

z750-18 · Accepted Answer

Hello,

I encountered the same problem as all of you regarding the comb that hits the stop and causes the belt notches to jump with a clicking sound.

I want to contribute since the manipulation I performed worked

It seems that the stop detection is optical. If you look closely under the tile, you'll notice a white strip with a black square right in the middle. It's this square that stops the comb.

To understand what isn't working, you first need to identify the two main parts that make up the comb. That is, the fluorescent tube and the sensor. For the fluorescent tube, there's no problem; it's the white part angled at 45°. For the sensor, it's the black bar perpendicular to the fluorescent tube. This sensor is where the problem lies.

As I recall, there are five glue points at the back of the sensor that hold it in place, and if you look closely, you'll see that the glue has overflowed on the other side of the sensor, obscuring the detection surface.

And there’s the problem!!! You need to remove the excess glue. I used a small screwdriver (be careful not to scratch) and I neatly cleaned the sensor.

As for the explanation, I think the glue has become opaque over time, making it impossible to detect the black square.

Now, one might wonder why there's a hole under the sensor right in the middle that allows the glue to overflow exactly in front of the black stop square.

crhoikd · Answer

Yes! Still broken for 3 months!

Klougoubaro · Answer

Good evening,  I took apart the scanner part to see how it’s put together... In your opinion, does the comb recognize its stops optically or by the motor's position?

shiper62 · Answer

Hello,  It just happened to me right now, if you find the solution let me know :) Thanks.

orchis76 · Answer

Hello, same problem! So it’s no longer possible to print either...
I also disassembled it, but I can't see how the scanner recognizes the "stop". I would say probably optically, but I don't understand why it's not working anymore in that case.

Michel · Answer

+1...  Good afternoon anyway

klougoubaro · Answer

Good evening,
I opened this topic, I receive the answers by email and I accidentally clicked on the "resolved" link, so sorry...

For my SX115, I sent it back for repair. I gave it to my girlfriend after the repair and I bought a SX218 for myself.

For this kind of problem, I don't think there is any possible repair, although... thinking about it, for those who have disassembled it, try to run the printer without the belt to see how it behaves, right?

kevin · Answer

+1

It seems that the printer cannot initialize if it does not receive a positive signal from the scanner. As for me, I have disconnected the power from the motor, the different connections, and the result is always the same: all the lights start flashing and the PC asks me to reset the printer.

If you have any new ideas...

klougoubaro · Answer

and just removing the belt to move the comb manually?

kevin · Answer

I tried to initialize:

- by disconnecting the motor's power supply
- by having removed the belt
- by disconnecting the communication plugs on the comb and on the electronic board

nothing works!

I've had the printer for a year (bought in April 2010, warranty expired) and I only use compatible cartridges, not Epson cartridges. Do you think the printer could be blocking its initialization for these reasons? Under what conditions did you use the printer?

xin · Answer

Same problem following a move :/  has any solution been found?

cl3mence · Answer

Same problem also after moving and I see that there is no solution :( Disassembly, observation, nothing works, I have a SX110! SOS if anyone finds a trick

Kevin · Answer

Good evening,

with a friend, we managed to start the printer without it going into error mode by pressing the power button while holding down all the buttons (stop, scan, black & white print, color print).
Could you please try it and let me know if it is possible to print this way?
Thank you

Kévin

quinou69 · Answer

Hello,  I'm having the same problem with the stuck comb; I'm tinkering with it, let's keep each other updated...

usb21 · Answer

nothing new

quinou69 · Answer

My device is still under warranty (purchased in January!). I returned it to the store. I will give you information about the repair if I receive any.

guigui · Answer

same problem with printer sx 115 purchased in May 2010, so no more warranty. Plus, I just changed the cartridges, no more printer but new cartridges. I’ve tried everything, disassembled... nothing works. If you have the solution, I’m interested; Thank you.

Kevin · Answer

For those who have tried to disassemble the printer, be very careful when reassembling the ribbons because the components that hold them are very fragile. My Sx115 won't start anymore! If anyone is in Clermont-Ferrand and wants to pick it up for parts, please contact me within 2 weeks before I drop it off at the dump.  Have a good Sunday.

Klougoubaro · Answer

If it still exists, buy the sx218, you won't have any problems anymore. I bought it after the sx115, and it also works with refillable cartridges, no problem.

alpha · Answer

me myself, I still have the same problem, in my opinion. at the advertising load

avrel · Answer

Hello, so I see that we all have the same problem, the belt catches right at startup accompanied by a loud bang. So I took apart the whole scanner but nothing works, the problem remains unsolved. I have no choice but to buy a new one, to keep the commerce going.... We're dealing with planned obsolescence!!!

Cécé60 · Answer

same problem with a SX 110... still no solutions for you all??

quinou69 · Answer

Hello, My sx115 was under warranty; they replaced the scanner. No further info. Good luck.

Fab · Answer

I had the same issue and to try to fix it, I pressed the SCAN button for 30 seconds. And the problem is resolved! :-D

Guillaume · Answer

Hello everyone,I have the same problem on my side, with an SX 110 as well, and the warranty expired less than 2 months ago....By digging a bit on the internet, I found the "service manual" (guide intended for repairers, in English), but I see nothing regarding this issue. According to them, the only two problems with the comb carriage are either a lack of grease on the belt or the comb being poorly assembled. Apparently, there is no stop detection for the comb, and the belt slips, which causes this unbearable noise. I can't find any information on how this detection normally works in this manual.So I also call on your expertise. It's quite frustrating knowing that this seems to be a minor issue.

klougoubaro · Answer

Hello,  Apparently, someone managed to unlock it by pressing the scan button for 2 minutes...

élisabeth · Answer

Same problem with my SX115. Warranty expired 3 months ago. I've tried everything, nothing works. I’m thinking of buying a new printer, but not an EPSON (super negative reviews online). If you have found a solution, I'm open to it.

jope004 · Answer

Hello, Same problem with my sister's SX115. I also had this issue with an HP OfficeJet 6110, which was resolved by an internal cleaning of the scanner. Dust had settled on the calibration strips and on the sensor. With the SX115, despite several careful and thorough cleanings of the scanner, nothing works. I definitely do not recommend EPSON. I've had 2 already, and I know what I'm talking about. With CANON, it's not much better: my MP610 still works properly after a few years, but it keeps wasting ink more and more over the years. It now does a nozzle cleaning every time it starts up, every time it prints, and when it shuts down. Not only does this take a ridiculous amount of time, but the cartridges empty very quickly. Everything is designed to empty the cartridges as fast as possible! It's a scandal! What is UFC-QUE CHOISIR doing about this? Importing EPSON and CANON products into Europe should be banned!  What would we say if car manufacturers made their cars consume more as they aged?

watchaaaa · Answer

Hello, I'm encountering the same problem with my SX115. The scanner gets stuck on startup, the belt on the left is spinning in place... This blocks the entire printer! We can't do anything with it. I've downloaded software to check if the counter is full in the printer, but it's barely at 15%. This is planned obsolescence concerning the scanner!

un decu · Answer

Good evening, well I have the same problem with my SX115 which is 3 or 4 years old but doesn't get much use. After thinking about it and disassembling and reassembling without noticing anything, I wonder if it might be the small electric motor that has a force sensor when the slider hits the limit, a bit like electric doors. I will probably have to disassemble it again but more thoroughly!!!!!

danaube · Answer

Hello, For several days I was annoyed with my scanner whose comb was getting stuck on the Epson Stylus SX105. Like you, I searched, but no one had found a solution. I decided to disassemble it (just remove 4 screws and then the clips all around). Noticing that it was the comb that was getting stuck every time, I greased the bar that slides the comb and simply removed the 2 springs that were under the comb. This way it doesn't get stuck anymore, and there's no need to buy a new printer. My scanner, which was previously very noisy, now works wonderfully and it has no impact on the printer.

mazelene · Answer

Good evening Same problem but with the SX125. A beautiful piece of s---!!! I asked a repairman who told me 40 euros an hour; for an Epson that costs 60 euros, that's painful! If anyone knows the solution. Thank you for sharing.

danaube · Answer

On 25/03/2013, I posted the following message: "Hello, For several days I had been bothered by my scanner, whose comb was getting stuck on the Epson Stylus SX105. Like you, I searched, but no one had found a solution. So I decided to dismantle it (only 4 screws to remove and then the clips all around). Seeing that it was the comb that was getting stuck every time, I greased the bar that slides the comb and simply removed the 2 springs located under the comb. Thus, it no longer gets stuck, and there is no need to buy a new printer. My scanner, which was previously very noisy, now works wonderfully and has no impact on the printer."  As of today, 21/05/2013, everything works wonderfully, no more noise, and the scanner no longer gets stuck.

takinchi · Answer

the problem is the driver I installed it and the scanner does not freeze it's not a hardware issue

Klougoubaro · Answer

Good evening everyone,  I have had an Epson SX218 for a long time, which I purchased after the SX115. It is possible (and very likely) that the scanner design is the same, and that one day the issue may recur...  Therefore, I would like to congratulate z750-80 for his skill in technical matters and his insight. I also took apart the SX115 without being able to determine where the fault was coming from.  Well done and thank you z750-80

salixbetula · Answer

The same problem with a EPSON SX125 and a colleague with a EPSON SX115.  If you want to avoid printer problems, you shouldn't buy EPSON.

TEXAS · Answer

Good evening,  Have you found a solution for the scanner blockage with noise that is causing the printer to stop with the ink and paper lights flashing?  From what I've read, it seems that the scanner's drive motor might be defective ?????? but it's no longer available as a part.  Have you resolved the issue? If so, how?  Thank you.

EPSON SX115 scanner comb blocked

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