Sound issue on Philips television Solved

Question

Hi...!  Lately, my Philips TV (42PFL5604H/12) has been having sound issues, let me explain - Sometimes the sound works - Sometimes I have more sound than image --" The problem occurs with all devices (PS3, Canal+ decoder, DVD player...) If you have any idea about the issue, please let me know ^^ Thank you

Masuké · Accepted Answer

Well, there haven't been any issues for a while now! :) At worst, I connect the TV to the hi-fi system and there's no problem!

loupierro · Answer

Hello Masuké, try to update your TV's firmware if you haven't already done so; the latest one is from last August: https://www.philips.fr/c-p/42PFL5604H_12/televiseur-lcd-avec-pixel-plus-hd/aide  -- "Start by changing yourself what you want to change around you" M.K. GANDHI

Masuké · Answer

Euh... a bit of a silly question... How do you update it?

Masuké · Answer

Here it is done :)

Masuké · Answer

But still no sound...

loupierro · Answer

Re, thank you Tarascon for taking over;-) Masuké, assuming that you have turned off and then turned on your TV after the update (so that it can take effect) and having nearly the same TV (smaller in size, slightly newer), I don't see anything in the menus that could cause this kind of problem. My opinion (which doesn't pretend to be anything but my opinion) is that I would first try to reset my TV to factory settings, second redo the updates (turning it off and on each time), then make your personal adjustments. If the problem persists despite everything, I only see returning it to customer service. -- "Start by changing within yourself what you want to change around you." M.K. GANDHI

Masuké · Answer

Okay thanks, I'll try what you told me and if it doesn't work, I'll tell my dad to return it to customer service.

tarascon2 · Answer

Anyway, on the Philips, there's a hell of a problem with their HDMI ports, whether it's 4 or 5; as soon as you change the source or turn off a recorder or console, it might not restart or it takes 5 minutes after.

Sound issue on Philips television

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