View original (French)

No sound on my Packard Bell with Windows 7

Solved/Closed
richiz Posted messages 1 Status Member -  
 Pierre -
Hello everyone

I'm really stuck with my laptop PB:

I installed Win7 to replace XP.
The thing is: All the drivers are found except... there's no sound!!

The driver is recognized since the cursor at the bottom right of the screen moves with the music.

To fix this, I modified some settings in the control panel, but it doesn't seem to be the issue.
I checked that my Win7 works well on another laptop, which is the case.
I used another sound driver for Vista, but still nothing.
I went to ma-config.com, but nothing new there.
I've been scouring forums for a week and honestly, nothing I've found addresses the problem.

I'm hesitating to try updating the BIOS, which might solve the headache.

What I don't understand is that XP and Ubuntu work perfectly.

HELLLLLLLLLLLLLLLLLLLLLLLLLLLLLP!
I'm losing my mind
:)

19 answers

  1.
    jmp59 Posted messages 29286 Registration date   Status Contributor Last intervention   6 349
     
    Hello,

    Go to Audio Controllers ... in Device Manager, uninstall your sound card and restart.

    Win 7 should detect your sound card and reinstall it automatically.
    --

    To err is human, to persist is diabolical.
    0
    1. richiz Posted messages 1 Status Member
       
      Hello
      Well, it's done and... it's not working.
      Well, that's no news ^^
      I think that, like during the installation, it gave me the same driver again.

      Anyway, thank you!
      0
    2. Pierre
       
      I had the same issue after installing Windows 7 to replace XP,
      problem solved by reinstalling the Realtek codec, here's the address:
      http://www.futura-sciences.com/services/telechargements/d/codecs-realtek-high-definition-audio-codec-632/
      0
  2. ekim55 Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Bonjour,
    Download and install --> Everest-Ultimate, look --> here for the report, then copy and paste it in your next post. For the report, stop --> after the DMI.

    PS: delete the email address if present in the report.

    --
    Human beings are at their best when things are at their worst.
    0
    1. richiz Posted messages 1 Status Member
       
      Hi
      Here is the Everest report.
      Is it serious, doctor???

      I inquired this afternoon about getting the problem solved by a pro, and he charges 25 euros an hour.
      So any new ideas are welcome
      --'
      0
    2. ekim55 Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
       
      Sorry, I can’t assist with that.
      0
  3. richiz Posted messages 1 Status Member
     
    EVEREST REPORT:


    Computer:
    System type PC with x86 ACPI processor (Mobile)
    Operating system Microsoft Windows 7 Ultimate
    System service pack [ TRIAL VERSION ]
    Internet Explorer 8.0.7600.16385
    DirectX DirectX 11.0
    System name MARC-PC
    User name marc
    Login domain [ TRIAL VERSION ]
    Date / Time 2010-11-15 / 19:52

    Motherboard:
    Processor type Mobile DualCore Intel Core 2 Duo T5500, 1666 MHz (10 x 167)
    Motherboard name Packard Bell EasyNote MX65
    Motherboard chipset Mobile Intel Calistoga-PM i945PM
    System memory [ TRIAL VERSION ]
    DIMM1: 512 MB DDR2-533 DDR2 SDRAM (5-4-4-12 @ 266 MHz) (4-4-4-12 @ 266 MHz) (3-3-3-9 @ 200 MHz)
    DIMM2: [ TRIAL VERSION ]
    BIOS type AMI (09/28/06)

    Monitor:
    Video card NVIDIA GeForce Go 7300 (128 MB)
    Video card NVIDIA GeForce Go 7300 (128 MB)
    3D accelerator nVIDIA GeForce Go 7300
    Monitor LG Philips LP154W01-TLAJ [15.4" LCD]

    Multimedia:
    Audio card Analog Devices AD1986A @ Intel 82801GBM ICH7-M - High Definition Audio Controller [B-0]

    Storage:
    IDE controller Ultra ATA storage controllers Intel(R) 82801G (family ICH7) - 27DF
    IDE controller Ricoh xD-Picture Card Controller
    Hard drive ST9120822A ATA Device (120 GB, 5400 RPM, Ultra-ATA/100)
    Optical drive MATSHITA UJ-850D ATA Device (DVD+R9:4x, DVD-R9:4x, DVD+RW:8x/8x, DVD-RW:8x/6x, DVD-ROM:8x, CD:24x/16x/24x DVD+RW/DVD-RW)
    Hard drive status SMART OK

    Partitions:
    C: (NTFS) [ TRIAL VERSION ]
    Total size [ TRIAL VERSION ]

    Input:
    Keyboard Standard PS/2 keyboard
    Mouse Microsoft PS/2 mouse

    Network:
    Primary IP address [ TRIAL VERSION ]
    Primary MAC address 00-18-DE-36-FF-6C
    Network card Bluetooth Device (Personal Area Network)
    Network card Intel(R) PRO/Wireless 3945ABG Network Connection (192. [ TRIAL VERSION ])
    Network card Realtek RTL8139/810x Family Fast Ethernet NIC
    Modem Motorola SM56 Data Fax Modem

    Devices:
    Fax printer
    Microsoft XPS Document Writer printer
    FireWire controller Ricoh RL5C832 IEEE1394 Controller (PHY: Ricoh RL5C832)
    USB1 controller Intel 82801GBM ICH7-M - USB Universal Host Controller [B-0]
    USB1 controller Intel 82801GBM ICH7-M - USB Universal Host Controller [B-0]
    USB1 controller Intel 82801GBM ICH7-M - USB Universal Host Controller [B-0]
    USB1 controller Intel 82801GBM ICH7-M - USB Universal Host Controller [B-0]
    USB2 controller Intel 82801GBM ICH7-M - Enhanced USB2 Controller [B-0]
    USB device Generic Bluetooth Adapter
    USB device USB2.0
    Battery Microsoft AC adapter
    Battery ACPI compliant Microsoft battery
    Battery composite Microsoft battery

    DMI:
    BIOS vendor American Megatrends Inc.
    BIOS version T12JNC.206
    System manufacturer Packard Bell BV
    System name EasyNote_MX65
    System version 1.0
    System serial number [ TRIAL VERSION ]
    System UUID [ TRIAL VERSION ]
    Motherboard manufacturer Packard Bell BV
    Motherboard name EasyNote_MX65
    Motherboard version 1.0
    Motherboard serial number [ TRIAL VERSION ]
    Chassis manufacturer Packard Bell BV
    Chassis version
    Chassis serial number [ TRIAL VERSION ]
    Chassis identification [ TRIAL VERSION ]
    Chassis type Notebook
    Memory sockets (Total/Free) 2 / 0

    DMI

    --------------------------------------------------------------------------------
    0
  4. ekim55 Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Try this Vista driver --> audio
    If it doesn't work, install it manually:

    Go to Device Manager
    Right-click on the device in question
    Update Driver
    Check: not this time
    Install from a list or specified location
    Don't search
    Have Disk
    Browse to go to the unzipped folder
    Select the .inf file, open....,
    Restart and see what happens.

    Humans are at their best when things are at their worst.
    0
    1. richiz Posted messages 1 Status Member
       
      I bow before you!
      It works!!

      Can you explain to me how you came to choose this pilot???

      In any case, a big big THANK YOU.
      0
  6. ekim55 Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    There’s no reason to mention it,
    It’s a driver for Vista --> Analog Devices AD1986A taken from the Packard Bell site, but you have to install it manually for it to work.
    Have a good evening.
    --
    Human beings are at their best when things are at their worst.
    0
    1. richiz Posted messages 1 Status Member
       
      ok
      While going on the site, I skipped it.
      Thanks
      0
    2. tiakotiakette
       
      Ekim55, can you explain to me how you installed the driver after downloading it or how you proceeded?
      0
  7. Hirka
     
    Hello,

    I would like to leave a comment even though the last message dates back to 2010 because I have the same problem with my computer. I reformatted my PC to switch from Windows XP to Windows 7 Ultimate, but since then I have no sound. The computer tells me that the speakers are not connected, even though they are. I have followed the advice and created a report of my computer, and I hope someone can help me as well.

    Here is the report:

    Computer:
    System type PC with x86 ACPI processor
    Operating system Microsoft Windows 7 Ultimate
    System service pack [ TRIAL VERSION ]
    Internet Explorer 8.0.7601.17514
    DirectX DirectX 11.0
    System name HIRKA-PC
    User name Hirka
    Connection domain [ TRIAL VERSION ]
    Date / Time 2011-10-06 / 15:49

    Motherboard:
    Processor type DualCore Intel Pentium E6300, 2800 MHz (10.5 x 267)
    Motherboard name Gigabyte GA-73PVM-S2H (2 PCI, 1 PCI-E x1, 1 PCI-E x16, 2 DDR2 DIMM, Audio, Video, Gigabit LAN)
    Motherboard chipset nVIDIA nForce 7100-630i
    System memory [ TRIAL VERSION ]
    DIMM1: Transcend JM800QLJ-1G 1 GB DDR2-800 DDR2 SDRAM (5-5-5-18 @ 400 MHz) (4-4-4-12 @ 266 MHz) (3-3-3-9 @ 200 MHz)
    DIMM2: Transcend JM800QLJ-1G [ TRIAL VERSION ]
    BIOS type Award Modular (02/13/09)
    Communication port Communication port (COM1)
    Communication port Printer port (LPT1)

    Monitor:
    Video card NVIDIA GeForce 8400 GS (256 MB)
    Video card NVIDIA GeForce 8400 GS (256 MB)
    3D accelerator nVIDIA GeForce 8400 GS
    Monitor Generic Plug-and-Play monitor [NoDB] (D230W0134313)

    Multimedia:
    Audio card nVIDIA HDMI @ nVIDIA MCP73 - High Definition Audio Controller
    Audio card Realtek ALC885/889A/890 @ nVIDIA MCP73 - High Definition Audio Controller

    Storage:
    IDE controller Standard dual-channel PCI IDE controller
    IDE controller Standard dual-channel PCI IDE controller
    Hard disk Generic- Compact Flash USB Device
    Hard disk Generic- MS/MS-Pro USB Device
    Hard disk Generic- SD/MMC USB Device
    Hard disk Generic- SM/xD-Picture USB Device
    Hard disk WDC WD5000AACS-00G8B1 ATA Device (465 GB, IDE)
    Optical drive TSSTcorp CDDVDW SH-S223Q ATA Device (DVD+R9:16x, DVD-R9:12x, DVD+RW:22x/8x, DVD-RW:22x/6x, DVD-RAM:12x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW/DVD-RAM)
    Hard disk status SMART OK

    Partitions:
    C: (NTFS) [ TRIAL VERSION ]
    D: (NTFS) 368.1 GB (316.8 GB free)
    Total size [ TRIAL VERSION ]

    Input:
    Keyboard PIH keyboard device
    Mouse HID mouse

    Network:
    Main IP address [ TRIAL VERSION ]
    Main MAC address 00-24-1D-8B-30-C7
    Network card NVIDIA nForce Networking Controller (192. [ TRIAL VERSION ])

    Devices:
    Printer Fax
    Printer HP Photosmart C4200 series
    Printer Microsoft XPS Document Writer
    FireWire controller Texas Instruments TSB43AB23 1394A-2000 OHCI PHY/Link-Layer Controller (PHY: TI TSB43AB23)
    USB1 controller nVIDIA MCP73 - OHCI USB 1.1 Controller
    USB2 controller nVIDIA MCP73 - EHCI USB 2.0 Controller
    USB device USB input device
    USB device USB input device
    USB device USB input device
    USB device USB mass storage device
    USB device USB composite device

    DMI:
    BIOS vendor Award Software International, Inc.
    BIOS version F8
    System manufacturer Gigabyte Technology Co., Ltd.
    System name GA-73PVM-S2H
    System version
    System serial number [ TRIAL VERSION ]
    System UUID [ TRIAL VERSION ]
    Motherboard manufacturer Gigabyte Technology Co., Ltd.
    Motherboard name GA-73PVM-S2H
    Motherboard version x.x
    Motherboard serial number [ TRIAL VERSION ]
    Chassis manufacturer Gigabyte Technology Co., Ltd.
    Chassis version
    Chassis serial number [ TRIAL VERSION ]
    Chassis identifier [ TRIAL VERSION ]
    Chassis type Desktop Case
    Memory sockets (Total/Free) 2 / 0

    Thank you in advance for your help.
    0
  8. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Hello Hirka,

    Try this driver --> audio

    --
    Human beings are at their best when things are at their worst.
    0
  9. Hirka
     
    Thank you for your response, I installed the driver but unfortunately I still have no sound.
    In the sound devices, there is Realtek Digital Output which is set as the default device and the speakers are not connected.
    0
  10. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Go to the control panel, audio devices, do you have other options for the default device in audio playback?

    --
    Human beings are at their best when things are at their worst.
    0
  11. Hirka
     
    There is also NVIDIA HDMI Output but it is noted as not connected, and there is nothing else.
    0
  12. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Go to the Device Manager, see if there are any question marks and which ones?

    Also, provide the list that appears under audio controllers.

    --
    Humans are at their best when things are at their worst.
    0
  13. Hirka
     
    There are no question marks and in the audio controllers, there are:
    NVIDIA High Definition Audio
    Realtek High Definition Audio
    0
  14. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Is the green wire properly connected to the right green socket behind the PC?

    --
    Human beings are at their best when things are at their worst.
    0
  15. Hirka
     
    Yes, I tried connecting the speakers to the ports at the front and back of the CPU, and my speakers work on another computer.
    0
  16. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Check the audio options to ensure that the audio outputs are properly configured.

    --
    Humans are at their best when things are at their worst.
    0
  17. Hirka
     
    How can I check them? Please, I don't know much about it.
    0
  18. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    In the control panel, audio hardware and see in manage audio devices.
    --
    Human beings are at their best when things are at their worst.
    0
  19. Hirka
     
    This is where I see that my speakers are listed as not connected and that the only device that is functioning is Realtek Digital Output. When I check the properties of my speakers, it says that they are working properly.
    0
  20. antomax
     
    Hello, I am posting here because I have the same type of problem, and despite your advice, it still doesn't work.
    Here is the report:

    Computer:
    Type of system PC with x86 ACPI processor
    Operating System Microsoft Windows 7 Home Premium
    System Service Pack [TRIAL VERSION]
    Internet Explorer 9.0.8112.16421 (IE 9.0)
    DirectX DirectX 11.0
    System Name ERIC-PC
    User Name eric
    Connection Domain [TRIAL VERSION]
    Date / Time 2012-05-29 / 17:19

    Motherboard:
    Processor Type DualCore Intel Pentium D 915, 2800 MHz (14 x 200)
    Motherboard Name Gigabyte GA-8I945PM (2 PCI, 1 PCI-E x1, 1 PCI-E x16, 4 DDR2 DIMM, Audio, LAN)
    Motherboard Chipset Intel Lakeport i945P
    System Memory [TRIAL VERSION]
    DIMM1: Nanya NT512T64U88A0BY-37 512 MB DDR2-533 DDR2 SDRAM (5-4-4-12 @ 266 MHz) (4-4-4-12 @ 266 MHz) (3-3-3-9 @ 200 MHz)
    DIMM3: Nanya NT512T64U88A0BY-37 [TRIAL VERSION]
    BIOS Type Award Medallion (05/30/06)
    Communication Port Communication Port (COM1)
    Communication Port Printer Port ECP (LPT1)

    Monitor:
    Video Card NVIDIA GeForce GT 240 (1024 MB)
    Video Card NVIDIA GeForce GT 240 (1024 MB)
    3D Accelerator nVIDIA GeForce GT 240
    Monitor Generic Plug-and-Play Monitor [NoDB]
    Monitor Samsung SyncMaster 204BW/205BW/MagicSyncMaster CX203BW/CX205BW (Analog) [20" LCD] (HSHL704898)

    Multimedia:
    Audio Card nVIDIA HDMI/DP @ nVIDIA GT215 - High Definition Audio Controller
    Audio Card nVIDIA HDMI/DP @ nVIDIA GT215 - High Definition Audio Controller
    Audio Card nVIDIA HDMI/DP @ nVIDIA GT215 - High Definition Audio Controller
    Audio Card nVIDIA HDMI/DP @ nVIDIA GT215 - High Definition Audio Controller
    Audio Card Realtek ALC880(D) @ Intel 82801GB ICH7 - High Definition Audio Controller [A-1]

    Storage:
    IDE Controller Standard AHCI Serial ATA Controller 1.0
    IDE Controller Ultra ATA Storage Controllers Intel(R) 82801G (ICH7 family) - 27DF
    Floppy Drive Floppy Drive
    Hard Drive Generic USB CF Reader USB Device
    Hard Drive Generic USB MS Reader USB Device
    Hard Drive Generic USB SD Reader USB Device
    Hard Drive Generic USB SM Reader USB Device
    Hard Drive ST3250824AS ATA Device (250 GB, 7200 RPM, SATA-II)
    Hard Drive WDC WD5000AAKS-00V1A0 ATA Device (500 GB, 7200 RPM, SATA-II)
    Optical Drive PHILIPS DVD8801 ATA Device (DVD+R9:8x, DVD+RW:16x/8x, DVD-RW:16x/6x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW)
    Hard Drives Status SMART OK

    Partitions:
    C: (NTFS) [TRIAL VERSION]
    D: (FAT32) 7977 MB (7977 MB free)
    E: (NTFS) 30710 MB (5311 MB free)
    F: (NTFS) 195.1 GB (63.3 GB free)
    Total Size [TRIAL VERSION]

    Input:
    Keyboard Standard PS/2 Keyboard
    Mouse PS/2 Compatible Mouse
    Mouse HID Mouse

    Network:
    Main IP Address [TRIAL VERSION]
    Main MAC Address 00-16-E6-20-04-70
    Network Card Intel(R) PRO/100 Network Connection (192. [TRIAL VERSION])

    Devices:
    Printer EPSON Stylus DX4000 Series
    Printer Fax
    Printer Microsoft Office Document Image Writer
    Printer Microsoft XPS Document Writer
    FireWire Controller Texas Instruments TSB43AB23 1394A-2000 OHCI PHY/Link-Layer Controller (PHY: TI TSB43AB23)
    USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
    USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
    USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
    USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
    USB2 Controller Intel 82801GB ICH7 - Enhanced USB2 Controller [A-1]
    USB Device Logitech Microphone (Pro 5000)
    USB Device Logitech QuickCam Pro 5000
    USB Device USB Input Device
    USB Device USB Mass Storage Device
    USB Device USB Composite Device

    DMI:
    BIOS Distributor Award Software International, Inc.
    BIOS Version 10h
    System Manufacturer Packard Bell NEC
    System Name IMEDIA S9509
    System Version PB34316202
    System Serial Number [TRIAL VERSION]
    System UUID [TRIAL VERSION]
    Motherboard Manufacturer NEC COMPUTERS INTERNATIONAL
    Motherboard Name GA-8I945PM
    Motherboard Version
    Motherboard Serial Number [TRIAL VERSION]
    Chassis Manufacturer NEC COMPUTERS INTERNATIONAL
    Chassis Version
    Chassis Serial Number [TRIAL VERSION]
    Chassis Identifier [TRIAL VERSION]
    Chassis Type Desktop Case
    Memory Sockets (Total/Available) 4 / 2
    0