Paid sites: how to recognize them?
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mamounette11 -
mamounette11 -
Good evening.
About a month ago, I received my phone bill indicating that I had connected to premium sites. FT then provided me with the phone numbers, but I have several questions:
- Is there a way to find out which site belongs to this number or is it impossible?
And especially: how can you recognize a premium site?
Can a premium site only charge you (sorry for the redundancy) by having you connect through a dialer or by asking for a credit card number?
Or do they have other means (for example, just by visiting the site)?
Oh, and also I have been on a forum for quite some time, but recently this forum decided to charge its new members; new members now have to call allo pass to register, but since I registered before this was implemented, I am already registered. Do you think this could be related to this forum (even though I don't see the connection)?
And finally, I have a second computer (which belongs to another family member) and it was infested with spyware, and sometimes connections occurred, but the family member said they cut the connections each time. Do you think the problem could come from there?
Thank you for your future responses, as I am now afraid to surf certain sites not knowing if they are premium. @ +
About a month ago, I received my phone bill indicating that I had connected to premium sites. FT then provided me with the phone numbers, but I have several questions:
- Is there a way to find out which site belongs to this number or is it impossible?
And especially: how can you recognize a premium site?
Can a premium site only charge you (sorry for the redundancy) by having you connect through a dialer or by asking for a credit card number?
Or do they have other means (for example, just by visiting the site)?
Oh, and also I have been on a forum for quite some time, but recently this forum decided to charge its new members; new members now have to call allo pass to register, but since I registered before this was implemented, I am already registered. Do you think this could be related to this forum (even though I don't see the connection)?
And finally, I have a second computer (which belongs to another family member) and it was infested with spyware, and sometimes connections occurred, but the family member said they cut the connections each time. Do you think the problem could come from there?
Thank you for your future responses, as I am now afraid to surf certain sites not knowing if they are premium. @ +
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Hello,
to make sure you no longer pay for this "scam", you need to deactivate the "Internet +" service.
Go to:
-my bills.
-usage tracking.
-my services.
AND DEACTIVATE INTERNET +
to make sure you no longer pay for this "scam", you need to deactivate the "Internet +" service.
Go to:
-my bills.
-usage tracking.
-my services.
AND DEACTIVATE INTERNET +
yaya
I thank you, brother, who are thieves!
So if I understand correctly, when I enter a website, if it is paid, I must be informed and I cannot pay if there is no connection or request for a credit card number, is that right?
Then for the forum, that can't be it either because we only pay upon registration and access is free afterwards, right?
Otherwise, regarding the spywares, apparently they were adding connections and sometimes a number was dialed on the modem (but as I said, I don't know exactly because the computer doesn't belong to me). And when I saw that, I used the NoAdware 3.0 software, and everything was supposedly removed.
Then for the forum, that can't be it either because we only pay upon registration and access is free afterwards, right?
Otherwise, regarding the spywares, apparently they were adding connections and sometimes a number was dialed on the modem (but as I said, I don't know exactly because the computer doesn't belong to me). And when I saw that, I used the NoAdware 3.0 software, and everything was supposedly removed.
I experience the same thing, after 10 years with Wanadoo (Orange for new customers). Additional charges on top of my usual plan. I called 3900 (Orange customer service) and they assured me it wasn't their fault, that it was due to the use of certain paid sites like: Yellow Pages, taxes, ...
Incredible, I have always been on these sites and this is the first time I have to pay for something. Furthermore, typically paid sites should inform users; a confirmation at the very least should be requested, if not more, for example, asking for a credit card number, so that at least people who go there do so with full knowledge of the consequences.
Anyway, this behavior is outrageous, for me the problem is resolved, but I find this to be thuggish behavior, it should not be tolerated.
Is it the sites in question that are billing or is Orange taking advantage?
I will continue to investigate. LET’S NOT BE PUSHED AROUND!!!
Incredible, I have always been on these sites and this is the first time I have to pay for something. Furthermore, typically paid sites should inform users; a confirmation at the very least should be requested, if not more, for example, asking for a credit card number, so that at least people who go there do so with full knowledge of the consequences.
Anyway, this behavior is outrageous, for me the problem is resolved, but I find this to be thuggish behavior, it should not be tolerated.
Is it the sites in question that are billing or is Orange taking advantage?
I will continue to investigate. LET’S NOT BE PUSHED AROUND!!!
I just received my bill and it's only been two months since I've been with Orange, and they're charging me 51 euros more on a 3626, I've never seen this before with Neuf and I still log in as usual to the Yellow Pages or taxes or SNCF for train schedules. I really don't understand, I called Orange and they are looking into it. If I don't get a response in 15 days, I will send them a registered letter with acknowledgment of receipt and I will leave them. I just committed to a 24-month term and I don't know what to do. So it's Orange that's doing this; you need to speak up and not let them push you around.
Normally, there is a message informing you that if you enter the site, you will be charged a premium rate at ...ct/min. You need to be careful when entering these sites, read carefully the messages next to the "enter" button.
For your forum, this is not the case because what you pay via allopass does not appear on your bill.
For your spyware problem, please specify:
When does it disconnect you?
What software have you used to detect the spyware?
Have you deleted them all properly?
For your forum, this is not the case because what you pay via allopass does not appear on your bill.
For your spyware problem, please specify:
When does it disconnect you?
What software have you used to detect the spyware?
Have you deleted them all properly?
I am surprised to find that the yellow and white pages are also paid, and the tax declarations, etc. I am also with Orange, there is no transparency, you have to pay even for information, they don't give a damn about us when we call - I have no choice but to take Orange, I used to be with Free and I never had any billing issues.
I agree: it's nonsense.
After making a complaint to the Orange service by letter, I received a terse response in the form of a tariff grid
of tiers for Minitel services 3615 3613 3614 3817 3628 etc. which I didn't understand at all and especially which does not correspond to my internet usage.
I AM NOT ANY FURTHER ON THE PAYING SITES THAT APPARENTLY appear on the screen.../ WHICH IS NOT TRUE;
the bill is therefore a surprise every month.
WHAT CAN I DO???
After making a complaint to the Orange service by letter, I received a terse response in the form of a tariff grid
of tiers for Minitel services 3615 3613 3614 3817 3628 etc. which I didn't understand at all and especially which does not correspond to my internet usage.
I AM NOT ANY FURTHER ON THE PAYING SITES THAT APPARENTLY appear on the screen.../ WHICH IS NOT TRUE;
the bill is therefore a surprise every month.
WHAT CAN I DO???
For my personal account, I have no choice but to go through Orange - because I am in a rural area, so I regularly test my eligibility to see if other operators have come into my area - I am frustrated to pay like this, because I was with Free before and I had no issues, no surprises, and especially no subscription. I'm tired of paying for information, so I will go to France Telecom, and from there you have customer service and finally you don't pay.
You should test your line, type "eligibility" into a search engine, and you will get the operators in your area, plus you won't even have to pay your France Telecom subscription, that famous €32 they take from you.
It should be noted that the state owns 40% of FT...
You should test your line, type "eligibility" into a search engine, and you will get the operators in your area, plus you won't even have to pay your France Telecom subscription, that famous €32 they take from you.
It should be noted that the state owns 40% of FT...
Well! There you go, I had the same problem as you, and I went to my account! I disabled the minitel and since then I’ve been fine! But I should have known earlier because I was overcharged!
Hello,
I'm interested in this topic; is it true that currently only Orange is overcharging for paid websites?
Because I go to the Yellow Pages site every day with SFR and have never been charged extra :p
And a second question, once you deactivate the paid services on "my account," is it possible to return to the sites that are advertised as paid (the Yellow Pages and taxes)?
So if Orange imposes an option that makes you pay for using sites that are free with other ISPs, that's just the cherry on the pudding... and they still have customers!!!
But what is the police doing...
I'm interested in this topic; is it true that currently only Orange is overcharging for paid websites?
Because I go to the Yellow Pages site every day with SFR and have never been charged extra :p
And a second question, once you deactivate the paid services on "my account," is it possible to return to the sites that are advertised as paid (the Yellow Pages and taxes)?
So if Orange imposes an option that makes you pay for using sites that are free with other ISPs, that's just the cherry on the pudding... and they still have customers!!!
But what is the police doing...
Good evening,
I have no idea regarding a potential overcharging by other ISPs.
I also haven't had the chance to revisit paid sites (I'm cautious). However, the fact that disabling Minitel access doesn't prevent me from checking the Yellow Pages, which I did without connection issues (according to what Orange told me, it was free): I'll see on my next bill and keep you informed.
Bye
I have no idea regarding a potential overcharging by other ISPs.
I also haven't had the chance to revisit paid sites (I'm cautious). However, the fact that disabling Minitel access doesn't prevent me from checking the Yellow Pages, which I did without connection issues (according to what Orange told me, it was free): I'll see on my next bill and keep you informed.
Bye
Good evening everyone,
After "complaining" to an Orange adviser, I had the pleasant surprise this evening of finding in my emails an apology letter from them, stating that a credit would be issued next month, as a mistake was made on their part.
Here is exactly the text.
We inform you that some of your Minitel connections (which I have never accessed) from July, related to the consultation of exam results, (I have never been) (1) on their part, <>Minitel services EXAM, EXA, EX, RE, IRE, JELAI and IR..., have been incorrectly billed in August and/or September 2009.
A credit corresponding to the amount of these incorrectly billed Minitel connections will be deducted from one of your upcoming bills and will appear under the description "refund on Minitel communication July 2009".
We sincerely apologize for this inconvenience and thank you for your trust.
That's it, I hope it will be the same for you.
Best regards.
After "complaining" to an Orange adviser, I had the pleasant surprise this evening of finding in my emails an apology letter from them, stating that a credit would be issued next month, as a mistake was made on their part.
Here is exactly the text.
We inform you that some of your Minitel connections (which I have never accessed) from July, related to the consultation of exam results, (I have never been) (1) on their part, <
A credit corresponding to the amount of these incorrectly billed Minitel connections will be deducted from one of your upcoming bills and will appear under the description "refund on Minitel communication July 2009".
We sincerely apologize for this inconvenience and thank you for your trust.
That's it, I hope it will be the same for you.
Best regards.
Hello,
I just read your message and I just discovered my bill with 30 euros more indicating that during the period from July 1st to July 31st, I visited paid sites, which ones are a mystery? That's 12 calls. I called 3900 and they simply told me that I probably visited the Yellow Pages site, the Tax site (during this period??) so I didn't understand anything. And I see I'm not the only one. I am going to go to the Orange store or write to the Orange consumer service and ask them for details on these paid sites. Otherwise, I will definitively stop Internet. This is abuse.
I just read your message and I just discovered my bill with 30 euros more indicating that during the period from July 1st to July 31st, I visited paid sites, which ones are a mystery? That's 12 calls. I called 3900 and they simply told me that I probably visited the Yellow Pages site, the Tax site (during this period??) so I didn't understand anything. And I see I'm not the only one. I am going to go to the Orange store or write to the Orange consumer service and ask them for details on these paid sites. Otherwise, I will definitively stop Internet. This is abuse.
to avoid receiving invoices for Yellow Pages consultation sites, etc...
easy
go to your customer area
section my phone
section my plan
disable Minitel access
disable pay-per-use
best regards*
it works!!!
easy
go to your customer area
section my phone
section my plan
disable Minitel access
disable pay-per-use
best regards*
it works!!!
- Here it is, it's often a message next to the "enter" button.
- No matter what payment you make through allopass, nothing will appear on your invoice. It's independent of your connection.
- Download "Ad-aware" and "spybot: search and destroy", update them and run a scan. Be careful! You need to run the scans one after the other because otherwise, it won't work. Delete everything they find. Also do a virus scan when you finish with the second spyware scan.
Good luck!
- No matter what payment you make through allopass, nothing will appear on your invoice. It's independent of your connection.
- Download "Ad-aware" and "spybot: search and destroy", update them and run a scan. Be careful! You need to run the scans one after the other because otherwise, it won't work. Delete everything they find. Also do a virus scan when you finish with the second spyware scan.
Good luck!
Orange charged me an extra "30€" on top of my subscription. WHEN I CALLED 3900, I was told that this corresponds to calls to Minitel or paid sites; where is the list of paid sites, and aren't we notified if we use such sites??? I find this unacceptable!!! Thank you for advising me on how to avoid such surprises in the future.
Hello, it has been two months since I've been charged for Minitel and I don't even know when to go there. It's a bill of 110 euros. I called 3900 and cut off the internet access because if you're not careful, you get an automatic internet access charge of 77 euros. I'm also writing a complaint letter to Orange Customer Service, 33734 Bordeaux Cedex 9, in case it can help someone.
HELLO / I'M ALSO ONE OF THOSE WHO GET "PLUCKED"; I SPENT OVER TWO HOURS ON THE PHONE TRYING TO UNDERSTAND, BUT WITH CUSTOMER SERVICE NUMBERS (IT'S NOT OURS!!!) I JUST CAME ACROSS THIS BLOG THAT LETS ME KNOW I'M NOT "THE ONLY ONE" TRAPPED::::BECAUSE I GOT THE !!YOU'VE USED THE MINITEL!! OF COURSE, I'M FLOORED BECAUSE I RETURNED THIS DEVICE TO KEEP UP TO DATE!!! IT WAS TOO EXPENSIVE AND HERE WE GO AGAIN!!! WELL, MY SON WENT THROUGH THIS AND SNOOPED IN MY BILL; HE CHECKED MY ACCOUNT AND DISABLED MINITEL, WHICH WAS SHOWING AS ACTIVATED EVEN THOUGH I HAD NOT REQUESTED IT!!!! MAYBE YOU'LL BE ABLE TO DO THE SAME THING!!!!! ANYWAY, I'M FURIOUS BECAUSE TO PROVE THAT THIS IS THEFT!!!!!!! GOODBYE AND GOOD LUCK!
I experience the same thing, after 10 years with Wanadoo (Orange for the newcomers). Billing in addition to my usual plan. I called 3900 (Orange customer service) and they told me it wasn't their fault, that it was due to the use of certain paid sites like: Yellow Pages, taxes, ...
Incredible, I've always been on these sites and this is the first time I've had to pay for something. Moreover, normally paid sites must inform users, a confirmation, AT LEAST, should be requested, or more, for example asking for the credit card number, at least people who visit them do so with knowledge of the facts.
Anyway, this behavior is outrageous, for me the problem is resolved, but I find this a thuggish behavior, it should not be accepted.
Is it the sites in question that bill or is Orange abusing?
I continue to search. LET'S NOT LET THIS HAPPEN!!!
For my part, I have requested to be refunded the amounts, I advised them to inform their clients when they visit these sites where the information "paid site is not provided," finally I told them that it is in their interest, with us, to do what is necessary for these sites to respect French laws and inform without any ambiguity that their site is paid. Lastly, I asked them to provide me with the references of the sites they are charging me for.
Incredible, I've always been on these sites and this is the first time I've had to pay for something. Moreover, normally paid sites must inform users, a confirmation, AT LEAST, should be requested, or more, for example asking for the credit card number, at least people who visit them do so with knowledge of the facts.
Anyway, this behavior is outrageous, for me the problem is resolved, but I find this a thuggish behavior, it should not be accepted.
Is it the sites in question that bill or is Orange abusing?
I continue to search. LET'S NOT LET THIS HAPPEN!!!
For my part, I have requested to be refunded the amounts, I advised them to inform their clients when they visit these sites where the information "paid site is not provided," finally I told them that it is in their interest, with us, to do what is necessary for these sites to respect French laws and inform without any ambiguity that their site is paid. Lastly, I asked them to provide me with the references of the sites they are charging me for.
Hello
I too have been "fleeced" several times supposedly by Minitel numbers ??
I have been on the same plan since 2003 and have been visiting the same sites since 2003 and suddenly since 2008 I would be going to paid sites?
Weird, I can still read and I have never seen anywhere that the site I was visiting was paid?
What a scam!! Well done Orange!
I too have been "fleeced" several times supposedly by Minitel numbers ??
I have been on the same plan since 2003 and have been visiting the same sites since 2003 and suddenly since 2008 I would be going to paid sites?
Weird, I can still read and I have never seen anywhere that the site I was visiting was paid?
What a scam!! Well done Orange!
Hello, to avoid surprises with Minitel over the Internet, go to your "customer area" if you're an Orange user, then click on "my plan" and finally on the box "my services disable: Minitel access and pay-per-use payment:
" -You can safely purchase services and content on the web at orange.fr or on websites displaying the Internet+ logo or the mention "payment on your Orange Internet bill."
Your purchases will thus be charged to your Orange Internet bill, without you having to use your bank details. "
Thank you Orange!
" -You can safely purchase services and content on the web at orange.fr or on websites displaying the Internet+ logo or the mention "payment on your Orange Internet bill."
Your purchases will thus be charged to your Orange Internet bill, without you having to use your bank details. "
Thank you Orange!
Hello, and thank you for all this information. I just moved and opened a new internet + landline account with Orange, and surprise: on my first bill, I have over 9 euros for Minitel! I called 3900, and they told me it was probably the Yellow Pages, that it was chargeable and that all operators bill for it! As you advised, I just disabled Minitel and internet +, and activated call filtering for premium-rate numbers. Additionally, I had to remove the gigamail option and the firewall antivirus, which were also assigned to me by default. This kind of practice doesn't seem very honest to me, does it?!
Virginie
Virginie
It seems that billing is done in the form of "audiotel service" by F.telecom if the line is retained, or by the Internet service provider if there is no longer a F.telecom line. I have confirmed this with F.T. regarding the Yellow Pages. As for taxes or others, there is a good chance that this falls under the same scam! After having avoided them opening the envelope and transferring the information to "Computer", you didn't think they would give us the "stamp" for free too!!!!!!!..............
I am outraged, I had the same problem as all of you previously, I am told that my complaint is being noted but that I have to call back in 4 days to ask for a refund. Furthermore, the advisors are not pleasant. Seriously, I am appalled. On top of that, they activated the bill for the landline internet without me asking for it, and I don't want it.
Well done Orange. If they continue their nonsense, I will cancel; Thank you for the tip on deactivating Minitel;
Well done Orange. If they continue their nonsense, I will cancel; Thank you for the tip on deactivating Minitel;
In fact, what they did was activate, without anyone's consent, two new options that turn free connections into minitel connections, thus paid ones.
Let them not say that it was in the initial contract, because I have been using Pages Jaunes for years, for example, and I have never paid!!
The first bill is from July 2012!!!
Here is the honesty of Orange, it's truly remarkable!!!
Let them not say that it was in the initial contract, because I have been using Pages Jaunes for years, for example, and I have never paid!!
The first bill is from July 2012!!!
Here is the honesty of Orange, it's truly remarkable!!!
Due to the severe competition from Free Mobile, Orange has lost many customers and must now urgently make up for it by selling services.
Since this company is not very inventive in commercial terms, it will multiply this kind of trickery. Therefore, we should expect abusive overcharging on internet subscriptions in the coming months. It has to be said that in this area, Orange is absolutely unbeatable. However, by multiplying this kind of scam, this company is digging its own grave.
As for me, I was overcharged in July by more than 10 euros on my internet subscription for completely bogus services from Digital Store, which specializes in hard selling and pays huge royalties to Orange. So, as a precaution, I just canceled my subscription.
Since this company is not very inventive in commercial terms, it will multiply this kind of trickery. Therefore, we should expect abusive overcharging on internet subscriptions in the coming months. It has to be said that in this area, Orange is absolutely unbeatable. However, by multiplying this kind of scam, this company is digging its own grave.
As for me, I was overcharged in July by more than 10 euros on my internet subscription for completely bogus services from Digital Store, which specializes in hard selling and pays huge royalties to Orange. So, as a precaution, I just canceled my subscription.
Thank you bigbang!
I'm going to do all that and I think after that I won't have any more problems.
See you later.
I'm going to do all that and I think after that I won't have any more problems.
See you later.
Good evening,
I apologize for bringing up the subject again, but the same thing just happened to my parents. Our habits haven't changed, and we find ourselves with a bill of €60 in addition to our subscription. It is impossible for us to access our consumption tracking for this "option," and no one can tell us (calling 3900 and 1014) what was purchased or consulted.
Did you have access to your statements?
I apologize for bringing up the subject again, but the same thing just happened to my parents. Our habits haven't changed, and we find ourselves with a bill of €60 in addition to our subscription. It is impossible for us to access our consumption tracking for this "option," and no one can tell us (calling 3900 and 1014) what was purchased or consulted.
Did you have access to your statements?
Hello, I read everything you wrote, thank you. I followed the steps to deactivate it, so I hope I won't have any more problems. I called 1014 and disputed my bill; I received a complaint number, and in principle, I hope it will be deducted from my next bill. I immediately communicated this issue via email to my two children, and my daughter just replied that she also had an extra €20 added to her usual monthly payment. I hope she will take my advice and connect to this forum to see all the fellow victims scammed like us, hoping that the DGCCRF will intervene. Otherwise, it might have to go through the media, but that might be difficult if we're not in the MEDIA circuit. Thanks again to everyone, to Pierre, and to juliendu61 for the very clear message from March 24, 2009, for deactivating Minitel and payment by action. Best regards.
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