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Freebox HD - Error 62

MENILMONTANT Posted messages 2 Registration date   Status Member -  
 yayaounes -
Since my message this afternoon (my HD box was initially stuck on Freebox) and thanks to the information from users, I reconnected my HD box to the ADSL box with the Ethernet cable. On the HD, it displayed "Network" then Steps 1, 2, 3, and 4, and there it initially indicated Error 4 and now the HD is stuck on "Error 62"! What does this error mean and how can I fix it? Thank you in advance for any details you can provide.
Configuration: Windows Vista Internet Explorer 7.0

9 answers

  1. Domdom
     
    Solution to the error 62 blockage on Freebox HD TV box
    You need to do a "hard reboot," especially if the connection goes through the Freeplugs
    Connect the HD TV box directly to the Freebox using an Ethernet cable
    Press and hold the central button on the HD TV box, then plug in the power supply
    Normally, the firmware will update through the usual steps 1, 2... video Rock'ndroll...
    and finally indicates Freebox TV and normally it works!!!
    Good luck
    17
    1. mbinou
       
      THANK YOU so much, because free support never responds or there is a 3-hour wait. Thanks again.
      0
    2. lolo
       
      Thank you so much for this great advice!
      It's working.
      0
    3. extreme
       
      ça a marché
      0
    4. extreme
       
      Thank you very much.
      0
    5. dupdup
       
      nothing at all, nothing to do, I followed all your advice but it is still stuck on error 62
      0
  2. dupdup
     
    nothing works for me! I don't know what to do except throw her out the window!!!
    5
  3. kAla
     
    I have the same problem since yesterday. I tried rebooting my connection and the FreeboxHD but to no avail. If anyone knows how to make clarifications, it would be appreciated.
    0
  4. Domdom
     
    PS: Of course, once the update has started, you can release the button.....
    0
    1. MENILMONTANT
       
      Thank you to Domdom for his insights. As the responses from internet users were slow to come, I contacted Free's support via email, and they gave me the exact same advice: it worked! But currently, from time to time, I have to unplug the power cord from the HD box and plug it back in because it keeps showing "Searching for signals" on the television, then "No signal." Understand who can! Does Domdom have a solution for this problem? Thank you in advance.
      0
  6. gmichele
     
    I just had the same problem, I struggled for 2 days before thinking of looking online...
    GREAT, it's working again thanks to you.
    A big THANK YOU.
    0
  7. Dijul
     
    Thank you very much, it works one hundred percent!!!!!! Thank you again.
    0
  8. Pouette
     
    Hello, I'm sorry to bring up the subject again, but I've followed the instructions and it still doesn't work for me. My Freebox won't even turn on, even though it is plugged in!!
    0
  9. oums
     
    I also have a problem, a solution please.
    0