freebox HD TV box issue with Wi-Fi Solved

Question

Hello,

So here it is, I connected the Freebox and the TV box via Ethernet for the setup.
Everything worked (download... etc.), I even managed to watch channels.
But now, I want this TV box to be on Wi-Fi (apartment configuration).
I then unplugged the Ethernet cable between the Freebox and the TV box and rebooted the TV box.
Unfortunately, it gets stuck on "network" and I can't access the Freetv menu like I could when I was on Ethernet!

Thank you for your help

Configuration: Windows XP Internet Explorer 6.0

boudi · Accepted Answer

No cables across the apartment!

A freeplug (the power adapter) is used to power both of your devices and to make them communicate through the electrical outlets in your home: it’s the powerline technology, I believe.

You need to:

1) First, connect your HD box to your Freebox with the yellow ethernet cable plugged into the 2 yellow ethernet ports. The firmware of the box will then update until you see "Freebox TV."

2) Disconnect the 2 devices, position your box near your TV, connect it to the TV with the SCART or HDMI cable. Plug in the freeplug (power) but also its ethernet cable into the yellow port of the box.

3) On your Freebox, you should have the freeplug connected in the same way, that is, its ethernet cable connected to the yellow port. Your computer can be connected to one of the other 4 ethernet ports.

5) You then need to synchronize the 2 freeplugs. To do this, make sure they have the green light on: they are powered. There are 2 indicators: the green one, which I just mentioned, and 1 orange, which is off. The orange light turns on for both freeplugs when they are synchronized. To synchronize them, press the small button under the orange light for 1 to 2 seconds on the freeplug of the box. Quickly do the same on the freeplug (within 30 seconds) of the Freebox. Their lights will flash. In 4 to 5 seconds, the orange light becomes steady: your freeplugs are synchronized. Your box then communicates with the Freebox through your power outlets.

boudi · Answer

Is this the very latest version you received, meaning without the 2 antennas for the HD box but delivered instead with 2 freeplugs, that is to say 2 powerline adapters?

If that is the case, you can no longer communicate via Wi-Fi between the Freebox and the HD box. You must use your freeplugs.

fabdu34 · Answer

Hi boudi,

I received this freebox two weeks ago.
There are 3 antennas on the ADSL HD box, but no antenna on the TV box.

There are indeed 2 power supply units.

I reset the device and it shows "error 51" when I unplug the ethernet cable to switch the box to wifi.

Do you think I can't have the TV box on wifi?

Thanks

boudi · Answer

It’s sure and certain. They have abandoned this mode of communication between the Freebox and the HD box. That’s why you no longer have the two antennas on the HD box.

You can only connect them using an Ethernet cable if they are less than a meter apart, or otherwise use the Freeplugs.

fabdu34 · Answer

ok ok....I was wondering why there were 2 antennas on the HD box but not in reality! lol

Sorry if I come off as a newbie (I am).

How do you connect the 2 boxes via the freeplugs?
(So there will be cables lying around in the middle of the apartment...)

Thank you

fabdu34 · Answer

IT'S WOOOORKIIIIING !!!!!

Thank you, thank you for all these tips, buddy.
I didn't know about the PLC technology... so of course.

You're amazing, I'm going to build a statue of you! lol

Thanks for helping us and good luck!

bibilove · Answer

I received the HP free box, but I can't get it to work via wifi to the computer.
Moreover, my children each have their laptops that I would like to connect to wifi as well, so that we can all connect at the same time.
It's starting to annoy me, please help me.
Thank you.

lilette26 · Answer

There really is a problem with the new HD, the freeplugs have the green and orange lights on, and the HD is stuck on step 2.

rouliooo · Answer

Hello everyone,   So, for some time now, my Freebox connection has been dropping even though "everything" was working just fine (WIFI, TV but no phone). Recently, the connection drops and I no longer have the time displayed on the Free ADSL when I restart it. In short, the modem remains slow, speeds up from time to time but rarely shows the time, and therefore an internet connection, and when it does, it disconnects again randomly.  I don't understand and it frustrates me not to have the service I am paying for.  I received a request a few days ago for an update. I did it (reset the ADSL box then the HD) but it doesn't work.   Please help me .......

koko · Answer

Before I had error 50 when I wanted to connect my HD box to Wi-Fi, after 1 manipulation it now shows error 51  Can someone help me please

zling · Answer

Hello everyone,

Since today, I have a problem with the Freebox for TV. When I turn on the TV box, the display gets stuck on WiFi 4/8. I've checked all the cables as well as the remote control, and everything is fine. Could someone please help me? Thanks in advance.

emeline · Answer

Hi everyone,  I've gone through all the emails and I see that we're all in the same mess. With my HD box, I'm stuck on NETWORK. Does anyone have an explanation!! Thanks in advance.

rikikisifreddo · Answer

Hi!
My problem is that despite trying different settings, my wifi just won't work.
I've tested all the channels, all the encryptions, nothing!
When my phone finds the wifi network (once every seven or eight tries), it won't connect to it (regardless of the channel chosen).
As for my TV, it gets stuck on wifi 4/8 and no matter how many tricks I try from the internet (resetting the box...), nothing works!
When I check the network status, my wifi network is OK, but I can't use it.
Does anyone know what could be causing this?

jennia · Answer

I say BRAVO BOUDIIIIIIIIII!!!!!!!!!!

buda31 · Answer

Hello,
I have the new free HD with CPL technology but living in a one-room place, I chose to set it up less than 1 meter away with Ethernet and therefore not Wi-Fi: PROBLEM! The TV images are skipping uncontrollably every 5 minutes (even though it worked great for ... 1 day...) + last but not least, the internet connections also drop continuously! PLEASE TALK IT TO ME, HELP ME!!!!!!!!
See you
so+

styves · Answer

Hello  I had the same problem, you need to go to the configuration console of your Freebox and set the ping to standard (section my account on free.fr).

roro · Answer

Go to your Free management interface. WiFi settings: uncheck auto channel and send. Turn off both boxes and turn them back on, if it doesn't work change the channel.

dani 94 · Answer

To all internet users subscribed to Free
For anyone encountering a serious issue with their HD TV box and who has received all the equipment from Free along with plugs:
You may see 2 types of messages displayed on your HD box screen:
1-: wifi 4/8
2-: freebox
No intervention with the remote control is possible. What to do?
According to what I know, and I've been through it, here’s the procedure to follow:
1-: Both plugs are plugged into the power, make sure that the two indicators on both plugs (green and orange) are steady.
2-: If that is the case, there is no need to reset anything.
On your HD TV box, you have, on the far left, 4 arrows with a button in the middle
Hold down this button until you see "firmware" appear on the screen
of your box. If it appears, it's in very good shape for the fix.
You don’t touch anything (as soon as firmware appears, you release the button).
You will read the following displays: step 1, 2, etc.
The last message displayed may be of two types:
a) : P0000
b) : freebox tv
It’s ready to work. Activate the box with your remote (you will see that now, it is active). Then, all you have to do is go to the channel you want.
You will also need to reactivate your hard drive. For this, press the free button on your remote, and follow the menu, navigating to what you want using the navigation arrows.
If despite all this work, your HD TV box display does not work, and it shows you an error message code: 51, contact Free as soon as possible. Your box is defective.
One last thing that can be useful:
Know that no TV antenna should be connected to the box.
This means that if you decide to watch TV through the HD box in any room of your house, all you need is a television set. No need to run a cable to bring in the antenna. That seems very convenient to me.
Good luck to everyone.

wiwi · Answer

I did all that but it still stays stuck on 4/8 and I don't have the thing, the puld.................... or I don't know what it is, is it the antennas yes or no because I have that.

Guillaume27 · Answer

Thank you for the explanation, it worked, except that I had to sync them before unplugging. Once I plugged them back in, the syncing happened automatically. Otherwise, the units wouldn't sync.

mumandad · Answer

Hello,

I have a Freebox HD with 3 antennas, the same for the ADSL box. Since the update last Thursday, the Wi-Fi connection between the two boxes is no longer working. What should I do? I contacted Free via chat, and they mentioned rebooting, which I did, but this manipulation did not change anything.

HELP

Thank you

walt · Answer

Hi everyone Exactly the problem you have Hanane. "Insufficient bandwidth" to watch TV through the HD box It was always great until last week... Even with the ethernet cable, NOTHING is better! I'm fed up... Help

20100tim · Answer

Hello,  I have also encountered some speed issues with Free. Indeed, for a few weeks now, I have been getting error messages indicating that my speed is insufficient to watch TV or record another channel When before it was working perfectly fine....  What should I do? Is it Free's fault or France Télécom's? Thank you in advance for the responses.

noemie · Answer

Here is the translation:

I've had the Freebox for over 6 months now, and let's say it was working pretty well (except for occasional internet disconnections and the TV bugging out from time to time), but for the past 2 days, I've been struggling with the TV. My Freeplug boxes are paired, but when I try to connect them to the ADSL and HD boxes, the box connected with the small round power plug (which is also connected with the Ethernet cable to the HD box) the Freeplug lights up green instead of orange and green. And when I unplug the small power plug, my Freeplug automatically switches back to orange and green. Of course, this is blocking the network because when I connect everything correctly, I have this issue with one of the two Freeplugs becoming unpaired.

Fl06o · Answer

Hi everyone I also have a problem with my Free HD over Wi-Fi For two weeks it was working perfectly with the Wi-Fi but since yesterday I unplugged it and when I turn it on it doesn't start anymore, it shows me the message "BOOT FAIL" which means "box failure" Is there a way to do something? Please help me Thank you

coxiseb · Answer

Hello,  Here is my problem, I have the Freebox with Freeplugs. Internet is fine, the phone too, but I have some difficulty with the TV. I mean the HD starts up well, no worries, but as soon as I turn on my TV, the images jump both on the Free page and when watching television. I even tried to do a recording and it's the same thing. Could someone help me? Thank you in advance.

HeLp_Me_Plzz · Answer

Problem with Freebox TV to solve: http://www.commentcamarche.net/forum/affich 13126247 problem freebox tv wifi issue

bigus33 · Answer

FOR EVERYONE:  If you have a second HD TV Freebox box and you are constantly receiving the message  NETWORK.  Whether you are in an apartment and (or in a standalone house). Whether you are on WIFI or using one or two or three FREEPLUGs for your HD TV boxes, don't look any further!  I just spent three hours doing all the operations described by the hotline and on the forums for this type of problem which is ''''''' 2nd HD TV box far from the Freebox source"""""  HERE'S WHAT I DISCOVERED/ Each apartment or house has somewhat strange electrical installations   IT IS IMPERATIVE THAT THE FREEBOX AS WELL AS THE THREE OR EVEN FOUR FREEPLUGS ARE ON THE SAME ELECTRICAL LINE (in clearer terms, the same fuse for all freeplugs). Because if there is no return via the same electrical line, understand that the channels from the Freebox do not travel through the same pipe.  I used a long extension cord on the same socket as my Freebox and pulled it to the bedroom   MIRACLE SAME ELECTRICAL CIRCUIT IT WORKS EVERYTHING CONNECTED BACK TO FREEPLUG ON THE SAME ELECTRICAL POWER SUPPLY MY THREE FREEPLUGS (even if they were synced before, still showed NETWORK on the front) now THEY ALL FUNCTION IN SYMBIOSIS  ------- I confirm that all FREEPLUGS must be on the same electrical fuse---- because otherwise there is interference from the circuit breaker and the data transfer between the Freebox and the Free HD TV boxes no longer works --------- Here you go, I've provided the solution.  To check if your FREEBOX and HD TV box sockets are on the same circuit  TURN EVERYTHING ON and turn off the fuses one after the other and see what works together or not bigus33@free.fr sends his regards, hoping to have provided the solution for your apartment.  Thank you for your messages of gratitude  A+ for further assistance!

ELZA · Answer

I just found a solution to my Free TV breakdown - Classic black screen and FREEBOX display on my box; I connected to the Internet on the Free Assistance site - On their homepage, there's a phrase: "Before continuing your search, don't forget to restart your Freebox boxes. Click on this phrase and you will reach a list of a few possibilities; Click again on the one highlighted in red: Reboot FREEBOX HD V5 Then click on the red arrow, then on Reset. By watching the short video of a few seconds that appears to you, you will find the solution to your problem. You will then reach the entire step-by-step process that Dani mentioned above. I just fixed my issue this way. I take the time to give you these explanations because I myself looked for solutions without success.  Hoping sincerely to help you ...

jenny82 · Answer

Good evening,I just received the Freebox, I did all the connections. The TV is connected via the Freeplugs and it works very well. However, when I plug the Ethernet cable (yellow) from the computer (desktop) into the modem (one of the 4 ports), nothing works; the network page is empty! And if I remove the Ethernet cable to plug it into the ADSL output, the connection works on the computer but of course the TV doesn’t work anymore... Is it possible that the other ports are inactive? I'm lost, thanks for your responses...

nithiyananthan · Answer

Hello,  I've got a little problem, I can't watch TV.

nithiyananthan · Answer

I see it appearing on the FREEBOXTV box.

angel51 · Answer

écoute-moi, j'ai la même chose, je me demande comment faire.

sense010 · Answer

Bonsoir, s'il vous plaît, je voudrais savoir si le réseau est meilleur lorsque son voyant est orange ou vert ?

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