HP desktop PC stuck on the startup screen Solved

Question

Hello everyone.
I have a problem since this morning, my PC is stuck on the blue HP startup screen with:
F10 configuration
Escape Boot menu
F11 System recovery
F12 Diagnostics
My desktop PC turns on, makes a normal sound, and remains stuck on this screen. I disconnected all peripherals, nothing happens. If I press Escape or F10 it says executing but does not proceed.
I would like to understand how this can happen overnight. I haven’t had a power failure, nor a drop or any other action that could have damaged the PC.
I wondered if a component had burned out during the night (which seems unlikely since it wasn’t running and turned off properly) I don’t know much about components.
I’m reaching out for your valuable help, as I’m a bit stressed that all the data on my hard drive might be lost...
Thank you for your responses, and sorry if this topic has already been addressed, I looked thoroughly and found no answers in other threads.
Best regards

Configuration: Windows Vista Firefox 3.5.3

Fox Rivers · Accepted Answer

Hi, please do this first
unplug your power cord, remove the battery (if it's a laptop)
hold down the power button for 30 seconds without the battery and while unplugged!!!
plug in the power cord and turn it back on
--
The paradise of demons is the hell of angels...

noladu95 · Answer

Hi, press escape at the startup of the HP screen.

Nils34 · Answer

Hello, I have the exact same problem. My PC is an HP Pavilion Elite m9165.fr.
Nothing is responding; if I click on F10 (configuration), F11 (system re-installation), Escape (boot menu), or F9 (diagnostics) right after turning it on, the screen stays stuck on loading those options.
HELP please
I opened the PC, cleaned every part of it thinking that dust was the issue, but nothing happens... If someone knows about computers, help please!!!

noladu95 · Answer

Unplug the graphics card, and connect your monitor to the port where there is normally a cover.

corben · Answer

Hello,

I confirm the responses given regarding the faulty hard drives..
Stuck on the welcome screen (even if pressing F10 it remains stuck, so no access to the BIOS) => by disconnecting the hard drive, we can access it without any problem.

The Seagate Barracuda 500 GB drives, series 7200-11 and 7200-12, with reference ST3320813AS, ST3500620AS, ST3750630AS, or ST31000340AS are "buggy".

You can find a firmware update for the hard drive on the HP website here:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-68339-3&lc=fr&dlc=fr&cc=fr&product=3813467&os=2100&lang=fr

Either the PC is still under warranty and HP will replace it for you, or it is not and you will need to purchase a new hard drive and consult a specialist if you really want to recover your data...

Then, we can only hope that you created the recovery DVDs (as requested!) to be able to reinstall your system provided with the PC...

If you haven't, you will find a link on the HP site to order them for around 40 Euros, with no guarantee that you will be able to use them (possible issue due to the firmware of the DVD drive not always recognizing the DVDs they send!).

Good luck.

gamerdu42 · Answer

Press the power button and hold it down until the computer completely shuts down.
Turn on the computer. Immediately and repeatedly press the Escape key, about once per second, until the boot menu appears.
Press the F2 key. The System Diagnostics screen appears.
Click on systems test
click on extensive test
after that I don't remember exactly, but basically you need to click on the first button which means to run the test once and then leave the PC on for 4 hours on mains power with the battery connected as well and let the test finish.

Samy34280 · Answer

Hello,
The only solution I've found so far for the same problem is to start your computer by pressing the F10 key. At the end of the line, a minimal screen appears; you erase that and type OPTIMAL in uppercase. Be careful, the keyboard letters may be reversed, so use the English keyboard. For example, to type M, you need to press the key for A, and for A, press Q; the rest should be fine. Then hit enter, and the computer should start up normally, giving you access to your information. It works for me like this for now. Let me know if it works for you. Thank you.

Abortusdei · Answer

Hello everyone,
In case your issue is not resolved.
We managed to solve the issue as follows:

- start the PC, it is stuck on the blue "HP" page
- unplug one component (mouse, keyboard, speakers, ...) once the component is unplugged, check if it works,
- if it still doesn’t work, repeat with the next component, ...

Actually, the HP PC is waiting for responses from all these components to start the BIOS + Windows, so if one of these components doesn't send that response, it remains stuck waiting...

Well, for us it was the sound, and on the forum, for the person concerned it was the keyboard.

Hoping to have helped you or gotten you out of my mess :)

HP desktop PC stuck on the startup screen

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