Samsung NC10 White Screen Issue Solved

Question

Hello, I have a Samsung NC10 laptop, and I'm encountering the following issue: a white screen appears very often and disappears a few seconds later. Has anyone experienced the same problem, and does anyone know what it might be due to or how to solve it?  Thank you in advance!! =)

KaraNC10 · Accepted Answer

The white screen is related to a hardware issue, not a software one!  Therefore, only a hardware solution is possible. This also explains why SAMSUNG considers nothing other than retrieving the laptop from your home to repair it. No update will fix the problem.  Two hypotheses;  -Either your NC10 is still under warranty, in which case you need to contact SAMSUNG's customer service, who will handle the retrieval and replacement of the defective cable at their expense, of course.  -Or your NC10 is no longer under warranty, then you will have to open the laptop yourself, pull a bit on the cable to give it some flexibility, and then disconnect and reconnect the cable. Personally, I used a bit of tape to hold it all in place. To understand the purpose of this maneuver, you need to know that the opening movement of the screen causes the cable to loosen. Conversely, the closing movement creates tension in the cable that can lead to disconnecting, even minimally, the cable. Hence the white screens. This manufacturing defect explains why the white screen disappears or reappears when you manipulate the screen's tilt.  Here’s a tutorial to disassemble the NC10 https://www.journaldugeek.com/dossier/tuto-demonter-son-samsung-nc10/  Info: In the 6th photo, the cable corresponds to the thick black cable just to the right of the fan.

Diplo63 · Answer

I've been having the same problem for a while too. I don't know why it's doing this???

gornek · Answer

Hello,

I am experiencing the same issue, whether it's powered by battery or plugged in. The symptoms are the same; the screen turns completely white for a few seconds, then everything goes back to normal. I will try to contact Samsung through their website, and we'll see afterwards, as it is still under warranty.
Have a nice day.

kiteloop · Answer

Here it is, since this morning exactly the same problem, the issue is that it stays blank all the time. I can't do anything. A virus? Strange.

robix62 · Answer

If you all have the same issue, I think it's more likely a bad manufacturing batch.  In that case, you should call Samsung or send them an email; I hope you're still under warranty, or maybe Samsung has realized it and has issued a warranty extension. --  in GMSI training :D

FN75015 · Answer

Same model, same issue... The white screen disappears when moving the screen... it smells like connector wear...

lolo · Answer

go to the bios f2  THEN GO TO  BRIGHTNESS SCREEN  SET TO AUTO AND NOT ALWAYS CONTROL  SINCE THEN THE ISSUE HAS DISAPPEARED

nc10probleme · Answer

Hello everyone,  I bought my PC in February, and 2 months later I had this white screen problem, unfortunately your PF2 brightness auto BIOS story is not a solution, because my PC already had this feature and to this day I still have this problem, if anyone has another solution I would be interested.

Diplo63 · Answer

Hi, I was also in "Auto" in the BIOS and I changed it to "User Control" and it seems to work.

When you are in "User Control" mode, the screen brightness no longer adjusts automatically when switching from "AC" power to "battery" (and vice versa), you have to adjust it manually using the Fn key and the up or down arrow keys.

nc10probleme · Answer

Hello,  Thank you all for your comments. I have indeed put the brightness thing in user control and I even adjusted the brightness (via FN + arrow up and down) and I still can't leave my screen at a 90-degree angle. At least I can, but not for long! I think I'm going to use my warranty, but when you hear about SAMSUNG's customer service, it doesn't sound very positive.  I'll wait a little longer, hoping that a little genius will respond to my post.  Thank you!

JOJO · Answer

I advise you to update the BIOS; they released an update on August 3, 2009. This should help resolve the problem if it's not a hardware issue in your case. For others, it should allow the use of all brightness modes in the BIOS since there shouldn't be any issues with one mode compared to another.  Keep us posted.  http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=fr&CttFileID=2026184&CDCttType=FM&ModelType=N&ModelName=NP-NC10&VPath=FM/200908/20090803112053531/Win_NC10_10CA06D0.exe

nc10probleme · Answer

Thank you Jojo,  unfortunately I updated my BIOS using your link, and nothing new. The problem is still there!  Are there any other ideas????

LOLO · Answer

for a definitive solution  uninstall the driver control panel system hardware uninstall the graphics driver  restart normally in 800 BY 600  GO TO ALL DRIVERS . COM RUN THE DETECTION THEN INSTALL THE MOST RECENT INTEL DRIVER  GOOD LUCK BUT THE ISSUE IS REMOVED

LOLO · Answer

AFTER CHANGING DIVERS DRIVERS WHITE SCREEN APPEARS AGAIN  SORRY

JOJO · Answer

so do your backups and reinstall it yourself first because they will reinstall it in the service center anyway to confirm the failure  and how did the BIOS update go for the others?

shah75 · Answer

Hi,  I also have this problem, I think it's a connectivity issue, but I will still try the BIOS manipulation.  I'll keep you updated!

nc10probleme · Answer

Hello,

Today’s update: unresolved issue.
So I called SAMSUNG customer service at 0148630000, which is aware of the problem, but I can’t repeat what it is. Something with the motherboard and I don’t know what else.
So they will pick up my PC from my home for free in 48 hours to repair it. Even though I bought it from a website called GROSB..... Expected return in about a week.

In case you contact them: make sure you have the model number + SN located on the back of the PC + invoice.
The request can be made online, but it’s quicker by phone.

I will keep you updated on the situation.
See you soon.

shah75 · Answer

The problem is the same after the manipulation. In fact, I was already in AUTO, I switched to CONTROL USER and it was worse!
Going back to AUTO is the same. I think I'm going to call SAMSUNG, but shouldn't I call my seller first? (Carrefour for me)

Beniss11 · Answer

Hi everyone, I just came across this post and actually I have exactly the same problem as you on my NC10...

That is to say, sometimes white screens at startup but also when I increase the brightness using the Fn+Up Arrow keys… driver issue in your opinion?

Beniss11 · Answer

Do you have the same problem when increasing the brightness?

Beniss11 · Answer

Me too!!!

shah75 · Answer

I sent my phone to customer service, and they sent me back someone else's!!!  How could they make such a mistake??

NC10PROBLEME · Answer

Hello,

The news is good:
My PC was supposed to be picked up on September 3rd, and SAMSUNG messed up my contact details (that's their excuse).
I called them back on September 7th, my PC was picked up on the 9th and returned on the 11th repaired: it's wonderful!!

It was an intermittent backlight problem.
Resolved by replacing the LCD ribbon with a CBF HARNESS LCD WINCHESTER WIRE U 1.3
In the end, I have a report on the tests carried out and it's returned in good condition.

I'm rather satisfied with Samsung's customer service, hoping that no other issues arise
Good luck to you.

Tagadou · Answer

Hi,  Having the same issue, I took apart the netbook, properly taped the wire so it wouldn't move anymore, and it's been working like a charm for the past 2 months :p

NC10PROBLEME · Answer

SAMSUNG customer service at 0148630000

AG · Answer

For customer service, do we need to back up the data in case they reset the system?  Thank you.

Beniss · Answer

My NC10 was picked up by a carrier yesterday morning, SAMSUNG was very responsive since I called them the day before... so I have nothing to say on that front.

I will share my comments as soon as I receive it...

LOLO · Answer

do not open   WARRANTY CANCEL   for my part they changed the LCD panel  and the ribbon cable   since then no issues 10OUTOF10   WELL DONE SAMSUNG   SEE YOU SOON

xtof · Answer

Just to confirm the efficiency of Samsung's customer service! Called on Tuesday, pick-up of the NC10 at home on Wednesday, returned this morning, Friday, cable and screen replaced!!! A customer service like we wish we had more often!!!!!

guignoterie · Answer

White screen + user control mode ineffective for my case. I dropped off my NC10 at SAMSUNG's service center in Paris and 5 hours later it was repaired.... defect report: connectivity issue between the PBA and the TFT of the screen, re-soldering done.... A recurring defect on this model said the service center.  Good luck.

antoinepoulet · Answer

Good evening everyone,   a similar problem that I had is that when the screen brightness is at maximum, sometimes the screen would turn completely white. It was necessary to lower it a couple of notches (Fn Down Arrow) to restore display.   Solution: go to the Samsung website and download the latest firmware (the BIOS), an .exe file that you just need to double-click. It automatically flashes the BIOS, then you just have to restart, and the problem disappears.   firmware address for the nc10:   http://www.samsung.com/fr/consumer/detail/support.do?group=it&type=notebook&subtype=netbook&model_nm=NP-NC10&disp_nm=NC10&language=&cate_type=all&dType=D&mType=FM&vType=&prd_ia_cd=05010100&model_cd=NP-NC10-KA01FR&menu=download

antoinepoulet · Answer

Correction of my previous message, the issue is not resolved and seems to be physical.  -----> solution: return to Samsung customer service.

diplo63 · Answer

Hello, I think I will also have to contact Samsung's customer service, but I've lost my receipt. Is it mandatory for customer service?

Kris · Answer

Response to Diplo63 model number + SN located on the back of the PC + invoice They asked me for these three items... I think it's still mandatory! One thing might be possible depending on where you bought it. Go to the store where you got your PC and ask them if they can issue an invoice with your purchase date. In some stores it's possible, they keep electronic records. I've used this method before... Otherwise, check directly with Samsung, maybe with the SN they can see that the PC is quite recent... I don't know... Good luck!

dremastars · Answer

Hello, I have this problem too. The screen sometimes turns completely white, mainly when I plug it into the power. It lasts about 5 seconds at most, but lately, it lasts dangerously longer, around 1 minute, and it's very annoying. Often, the screen goes back to normal after I press a key or move the laptop, but what’s certain is that it’s not normal. So, after reading your comments, I immediately called Samsung's customer service, and they are sending someone within 48 hours, hoping everything works fine after that.

NC10PROBLEME · Answer

HELLO EVERYONE  SAMSUNG IS WELL AWARE THAT THE NC10 HAS A WHITE SCREEN ISSUE, SO DON'T WAIT FOR THE WARRANTY TO EXPIRE AND USE THE WARRANTY BEFORE IT EXPIRES. FOR YOUR INFORMATION, I SENT IT IN FOR REPAIR TWICE THROUGH CUSTOMER SERVICE, FOR A SCREEN ISSUE AND A KEYBOARD ISSUE: 2 WELL-KNOWN PROBLEMS WITH SAMSUNG. (FROM ONE DAY TO THE NEXT, ONLY 5 KEYS FUNCTIONING, SAMSUNG REPLACED THE ENTIRE KEYBOARD) GOOD LUCK!!!

FFF · Answer

WHITE SCREEN ISSUE SOLVED BY REPLACING THE LCD CABLE

Kisa · Answer

Hello,  Following the same issue and guided by your responses, I called customer service who will come to pick up the computer.  My question is as follows: should I make backups or will my PC come back to me just as it is leaving? Photos, documents, Outlook?  Thank you :)

Beniss · Answer

Don't worry Kisa, they won't touch your Hard Drive, only the screen and the LCD ribbon, so no worries about your data... unless they lose your phone of course... but you can really trust them ;-)  Good luck. See you later.

Kisa · Answer

Good evening,  Look on page 2, I've asked the same question regarding mine which left this morning for Dijon, and apparently, no backup is necessary :) There you go. Kisa.

rouv · Answer

Hello everyone, I had the same issue with my NC10, so I called Samsung's customer service on Monday, they came on Wednesday, and I got my computer back on Saturday! Pure happiness for a very good result!!!!

totole · Answer

I had the same problem as all of you, so I called Carrefour customer service (where I bought it) and they told me it was probably a capacitor issue. They had me remove the battery and unplug the laptop from the power source and hold the power button down for 40 seconds (apparently this discharges the capacitors on the motherboard). Since then, no more issues. So I didn't have to send my laptop back to Samsung. If this happens to you, do this procedure and you'll see.  See you!

david06 · Answer

Hello everyone, I have the same problem as you. I bought it from SFR in August 2009 in Nice, which has a very good team by the way. The issue is that last Saturday I dropped off the Samsung with them, so far so good, and today, SFR Nice contacted me to announce that Samsung's customer service does not cover this problem under warranty..??? supposedly there is a broken part!! I own very high-performance PCs, and I only use this Samsung PC very rarely and I am quite meticulous, I regret the level of reliability I will have more information this afternoon...

Jona · Answer

I had the same problem except that I had bought the Samsung more than a year ago, so no warranty service.. I disassembled my PC, and I simply unplugged and plugged back in the screen cable, and since then, no more problems.

Otsavoie · Answer

WHITE SCREEN! Ten days ago, I contacted Samsung customer service, which sent a courier to pick up my computer last Friday, and this morning, they delivered it back to me repaired. Thank you and hats off to Samsung customer service!

Beniss · Answer

As far as I am concerned, after a first return for warranty service due to the "white screen" problem, I am experiencing the same issue again (6 months later :-( )  A second return for warranty service is necessary...

gb · Answer

I had the same problem, so I took the PC apart... You have to open all the screws at the back and remove the cover... Use a credit card to unclip underneath once the screws are removed. Then take out the ribbon cable (the screen connector) and put it back... I did the procedure and it works... I have no problems anymore...  :)

badr · Answer

Hello it's a recognized problem, you need to change the keyboard, if your PC is under warranty contact 0148630000 they will take care of it good luck

axou70 · Answer

Hello. Honestly, I'm having the white screen issue.  For my part, the first contact with Samsung's customer service was nice. Since then it's been a hassle! I've been waiting for the courier for 2 days who has had the wrong address, etc., etc...  Samsung sends me back to the courier, and the courier sends me back to Samsung; and I'm the one stuck in the middle.  I'm wondering if I shouldn't just open it myself despite the ongoing warranty!!

ZOUZOU · Answer

Same problem, white screen as soon as it is plugged into the mains!
I just called Samsung who referred me to "repair." 50143380900° they can see the manufacturing date (since I have no idea where my receipt might be, but I know that I've had it for a little over a year) and will cover it for free for 18 months! I'm off to the post office quickly!

buse variable · Answer

Hello
I also had the problem of the white screen more and more often and for longer periods. Being out of warranty, I opened it up with a small screwdriver and a credit card. I unplugged the cable from the motherboard; the wires were aligned with the connector and were therefore pressing on it and also getting crushed. I slightly loosened the tape near the connector and rerouted the wires to the side where there was space. I plugged it back in, reassembled it, turned it on, and for a month now, the white screen hasn't reappeared
So far, so good.

VP75 · Answer

The same problem occurred, and since the phone is still under warranty for a few days, I sent it to Samsung's customer service; it took about 10 days to repair.  I still get the impression that this is a very common defect, possibly widespread, and we should demand that they repair the phone for free after the warranty period by invoking hidden defects (for 2 years from the discovery of the defect), threatening them with legal action. We can tell them that this widespread hidden defect can easily be proven from the numerous messages all over the forums demonstrating that many people have exactly the same problem. In any case, it's worth a shot...

ricou-88 · Answer

Hello,  for my part, I no longer had the warranty because I had changed the RAM and the hard drive, so I had to manage on my own. To solve the white screen issue, I used a fairly simple trick: I simply disassembled my NC10 (the back cover) and reconnected the ribbon cable that links the screen to the motherboard while checking the condition of the solder joints, and since then, there's been no more problems, whether on mains power or battery, the white screen hasn't reappeared =)

blerewitch · Answer

I occasionally have a white screen  out of warranty :((  I called Fujitsu: €60 for a quote, then about €100 for repair!!!!  It really annoys me, especially since everyone at Fujitsu knows there’s a flex cable issue!!!!  I’m thinking of buying one (please tell me where) and finding a geek to fix it!!!  gulp

atropa · Answer

decidedly... always the same problem! Samsung is willing to change it once when there is an issue, but if the same problem occurs again, it's clearly a hidden defect... my R700 has random screen cutouts 9 months after it was replaced, they refuse to change it again claiming it's not a defect and that those who mention it on forums are COMPETITORS!!! 400€ to replace it! So talk about the "efficiency" of Samsung's customer service...

pinasse · Answer

Hello I also had the issue of the white screen that appears for just a few seconds and then disappears. The phenomenon is very random and happens sometimes frequently, and other days not at all.  Call Samsung customer service, the issue is known, and they will take care of it completely within 3 days. Pickup and return of the NC10 at home by a carrier. It's the screen ribbon that needs to be replaced, my device came back repaired and is working perfectly  Thank you Samsung customer service, I am delighted!!! Moreover, the phone number is not premium-rate!!!!

benben la roulette · Answer

Hello everyone,
I'm bringing this topic back up because I found a solution to the white screen issue with the Samsung NC10.
First of all, it's a hardware problem related to a connector of the screen.
WARNING: people with a warranty should not open their laptop but simply contact Samsung. For others (like me), follow these instructions:

To fix this issue, you need to open the device; you can see this very simple tutorial:

https://www.journaldugeek.com/dossier/tuto-demonter-son-samsung-nc10/

Once that's done, you should see two cables surrounded by a black cover coming out of one of the corners; one of these cables will connect to a socket named "csp monitoring pad". You need to unplug it, then clean it before plugging it back in correctly.

The part of my Samsung NC10 was not defective but simply poorly connected and very dirty, and since then, I haven't had any problems at all.

duchnoun · Answer

For my part, not being able to send it for repair,  I took the beast apart, took the LCD panel apart,  The problem (for me) was at the level of the LCD ribbon cable (the little piece that protrudes from the panel and is against the aluminum part).  I put a piece of cardboard between the aluminum and the plastic case. (Elsewhere it didn't work)  There you go, if it can help someone.

KaraNC10 · Answer

The white screen is related to a hardware issue, not a software one!  Therefore, only a hardware solution is feasible. This also explains why SAMSUNG is not considering anything other than picking up the laptop from your home to repair it. No update will fix the problem.  Two possibilities;  -Either your NC10 is still under warranty, in which case you need to contact the SAMSUNG after-sales service, which will take care of retrieving and replacing the defective ribbon cable at their expense, of course.  -Or your NC10 is no longer under warranty, so you will have to open the laptop yourself, pull a bit on the cable to give it some flexibility, then unplug and replug the ribbon. Personally, I used a bit of tape to hold everything in place. To understand the purpose of this maneuver, it should be noted that the screen opening movement causes the ribbon to loosen. Conversely, the closing movement puts tension on the cable, which can lead to disconnecting, even slightly, the ribbon. Hence the white screens. This manufacturing defect explains why the white screen disappears or reappears when you play with the tilting of the screen.  Here is a tutorial for disassembling the NC10 https://www.journaldugeek.com/dossier/tuto-demonter-son-samsung-nc10/  Info: In the sixth photo, the ribbon corresponds to the large black cable seen just to the right of the fan.

KaraNC10 · Answer

The white screen is related to a hardware issue, not a software one!  Therefore, only a hardware solution is feasible. This also explains why SAMSUNG is considering nothing other than picking up the computer from your home for repair. No update will fix the problem.  Two hypotheses:  -Either your NC10 is still under warranty, in which case you should contact SAMSUNG’s customer service, which will take care of retrieving and replacing the faulty cable, at their expense of course.  -Or your NC10 is no longer under warranty, in which case you will have to open the computer yourself, pull gently on the cable to give it some flexibility, and then disconnect and reconnect the cable. Personally, I used some tape to hold everything in place. To understand the purpose of this maneuver, it is important to know that the movement of opening the screen has the effect of loosening the cable. Conversely, the movement of closing creates tension in the cable which results in disconnecting, even slightly, the cable. Hence the white screens. This manufacturing defect explains why the white screen disappears or reappears when you manipulate the screen's tilt.  Here’s a tutorial for disassembling the NC10 https://www.journaldugeek.com/dossier/tuto-demonter-son-samsung-nc10/  Info: In the sixth photo, the cable corresponds to the thick black cable that can be seen just to the right of the fan.

KaraNC10 · Answer

The white screen is related to a hardware issue, not a software one!  Therefore, only a hardware solution is possible. This explains why SAMSUNG is considering nothing other than collecting the computer from your home to repair it. No update will fix the problem.  Two possibilities;  -Either your NC10 is still under warranty, in which case it is your responsibility to contact the SAMSUNG after-sales service, which will take care of recovering and replacing the defective cable, at its own cost of course.  -Or your NC10 is no longer under warranty, then you will have to proceed to open the computer yourself, pull a bit on the cable to give it some flexibility, then disconnect and reconnect the cable. Personally, I used a bit of tape to hold everything in place. To understand the purpose of this maneuver, it is necessary to know that the movement of opening the screen has the effect of loosening the cable. Conversely, the movement of closing creates tension in the cable which results in disconnecting, even minimally, the cable. Hence the white screens. This manufacturing defect explains why the white screen disappears or reappears when playing with the tilting of the screen.  Here is a tutorial for disassembling the NC10 https://www.journaldugeek.com/dossier/tuto-demonter-son-samsung-nc10/  Info: In the 6th photo, the cable corresponds to the large black wire visible just to the right of the fan.

micki · Answer

Yes, I have the same issue as you; I don't know where it comes from, however, I work around it by playing with the Backlight. The stronger your Backlight is, the more likely you are to have this screen; if you set it to minimum, you will already have a lot less trouble. However, I don't know what it is due to.

pierre · Answer

I have exactly the same problem with a white screen, especially when I plug it into the power source. I can't find the address for Samsung France's customer service???

djim30 · Answer

Hi, it's an old post but I'm giving it a shot. I'm having white screen issues on my NC10, out of warranty. After disassembly, it seems to be the ribbon cable.  Does anyone have an idea where I could order one???  Thanks in advance.

zabou · Answer

I hade the same problem but unfortunately, there’s nothing to be done. In the end, the screen completely gave out.

@NoNymeDuNC10 · Answer

Désolé, je ne peux pas accéder aux liens externes. Veuillez fournir le texte que vous souhaitez traduire.

tevenac · Answer

Hello, My NC10 is almost 2 years old and therefore out of warranty. The white screen problem has occurred since this August. Since then, I've come across this topic. As I'm hesitant to dismantle the device and adjust the ribbon connection, I'm exploring other solutions instead. For now, what saves me is controlling the brightness (Fn+PgUp or Fn+PgDw): if I exceed 5 bars on the brightness level, it happens immediately. Below that, it seems to remain stable.  I haven't touched the setup or flashed anything yet.  See you soon... probably!

FPL · Answer

Hello everyone,  Just a heads up, there's a 1-year warranty extension  Indeed, before disassembling my NC10, I called Samsung's customer service even though my 1-year warranty had long expired, and they informed me that they were offering a 1-year warranty extension due to a known and acknowledged issue at Samsung. Since my NC10 is 1 year and 9 months old, they are coming to pick it up in 2 or 3 days!!!  There you go, I'll keep you posted if there are any issues  Have a great day.

@NoNyme92 · Answer

Hello, as mentioned below, Samsung has reevaluated the warranty to 2 years specifically for the ribbon cable issue - so I recommend contacting Samsung customer service first (preferably by phone rather than by email): they are very efficient! I say thank you Samsung (even if there was a design issue to begin with)!

fab17597 · Answer

Samsung computer screen problem

coco · Answer

Try gently bending the screen from the top right corner for a few seconds (2 to 3), then release… while tilting the screen a few centimeters (4 to 5) from front to back. I proceed like this. Good luck.

jpr · Answer

exactly the same problem after about 18 months of operation

duchnoun · Answer

Well, I’m reposting concerning this story about the white screen.  The problem does indeed come from the connection cable between the motherboard and the LCD panel.  For those who cannot benefit from the warranty extension provided by Samsung (or the standard warranty) because they have already disassembled their NC10 for various reasons (that was my case), here’s how I managed to solve the problem:  The connection cable is made up of many small wires. Therefore, you need to "open" the cable to "see" all the wires it consists of. A somewhat special wire (the ground) is connected to many other wires that are also connected to each other (probably ground wires too), just a little before the end of the cable (motherboard side); so you need to be careful not to accidentally disconnect them.  To open the cable, I took a simple pair of scissors, and you must be careful not to damage the wires inside the cable.  Once the cable is opened, you should be able to see why the screen turns white. For me, it was one of the red wires that was cut (causing random horizontal lines), and the ground (colorless wire, no insulation around the wire) that was cut, which caused the white screens. (I tried reconnecting it to the computer's ground, and it resulted in "white screen", "normal screen").  So to repair... no magic, you strip the damaged red wires on each side and solder them back... same for the ground.   Once finished, put some shrink tubing around, or duct tape if you don’t have tubing. And everything works fine :-)  If this could help some people...  Be careful, do this only if you are somewhat of a "handy" person. Otherwise, take it to a repair shop...

benjamin · Answer

I have the same problem with my Toshiba Satellite A350D-115 Windows Vista Home Premium Edition.

Thefredz · Answer

Hello,  a little testimony that might help, I believe.  My daughter broke her screen because she was getting frustrated with the "white" (she can be a bit silly at 18 - sorry...). Anyway, warranty canceled, etc. I found a screen on ebay and changed it using the information I found here https://www.journaldugeek.com/dossier/tuto-demonter-son-samsung-nc10/  20 minutes of work and it worked perfectly (except my ankles swelled a little). It lasted almost a year until the white screen came back. So I opened it up, fiddled with the connections of the ribbon cable, cleaned it well, and it was good to go...

imi · Answer

Same problem except that a white screen appears constantly! I somewhat solved the issue by connecting another screen to my PC... but now my PC is not very portable anymore.

sahbi · Answer

I have the same problem, so thank you for finding us a solution.

gui83 · Answer

Hello,  The latest messages are a bit dated, but it's never too late to share my opinion, especially since I've just encountered the problem. I disassembled the computer and reattached the screen cable, and it works great now. For my part, the customer service was paid, and the BIOS and reinstallation didn't help at all.  Good luck!

Cedi · Answer

!!! Beware of SAMSUNG's customer service !!! I had the same white screen problem with my NC 10. I called customer service, and they said no problem, they would pick up my NC10. Once they had the PC, they informed me that there was indeed an issue with the screen flex cable, but they also detected that "the keyboard (which works perfectly) might fail" (sic!). I refused to change the keyboard, and then SAMSUNG told me that I either had to pay €42 to retrieve my equipment without them doing anything, or pay €98 for them to change the flex cable and the keyboard. If I didn't respond within 120 days, they would destroy the PC. SAMSUNG never informed me of these conditions before taking possession of the PC! And there was no response to my requests. As I read on another forum, "don't bother, they can't read or write." In the end, needing to get my PC back, I had to pay, and I received it the next day. If you're torn between a SAMSUNG product and another brand, be wary of SAMSUNG's customer service, which employs highly questionable methods and bets that people won't go to small claims court for less than €100. Spread the word to prevent others from getting scammed.

enaemma · Answer

Another solution:   press the FN + f4 key (multiple times if necessary)  useful for configuring the resolution (with a VGA cable, for example)

sandra23 · Answer

For sale Samsung NC10 PC for parts, several new parts: battery, hard drive, screen, keyboard, all at half price. Shipping possible. For more information, please call me at 0620205368.

tevenac · Answer

NC10 repaired using the method recommended here and cited several times in this thread: https://www.journaldugeek.com/dossier/tuto-demonter-son-samsung-nc10/ You need to go further to dismantle the screen panel and access the connection ribbon: unscrew the 4 screws located at the 4 corners of the screen and positioned under screw covers, then unclip the border surrounding the panel, again using the small plastic card. Next, you have to separate the panel from the rear support by unscrewing the 4 screws located on the hinge. Lift the screen panel, then reposition the flat connector after cleaning. I added a piece of strong tape to secure everything in place to prevent any movement of this ribbon when opening and closing the laptop.  Long live our little netbook...  --

Samsung NC10 White Screen Issue

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